Jill H.
Yelp
This place is a hit or miss. I have been going here for the past couple of years after the new owners took over. Customer service is severely lacking. From my experience, similar to what other reviews are saying, after they give you your food there is no checking back whatsoever so make sure you have all you need before they go bye bye or you'll be sitting at your table stewing in anger and annoyance. Food is good for the most part, price is fair. I, however, am no longer going to support this business.
I went there a little after 12pm on a weekday during my last visit, sat down with my party and was excited to order because I was starving! Waiter came and I ordered beef briskets. I was told they didn't have any right now and it would be a two hour wait. Hmm, ok, I was a little annoyed because it was lunch time and why were they not better prepared for a lunch rush? But it is a popular item and there were other things on the menu so I ordered something else. Waiter comes back 3 min later to tell me they currently do not have what I just odered, which was a noodle soup. More annoyed now, I told him I need to look at the menu again. At this point I was starving and wanted to spend my money elsewhere so I told him to cancel our order as we were going somewhere else. He said ok, didn't apologize. I guess they are used to this? I don't know.
I can ignore bad customer service from teenagers, but when the business as a whole is terrible? No thanks. Why are you in business if you don't have the food on your menu? Especially at lunch time?
There are many, many great Asian restaurants along University such as Thai Garden, Lao Thai, On's Thai, etc. I suggest you skip this one.