Rick L.
Yelp
I used to be a regular at this place, and I was always a VERY good tipper. When I get good service (doesn't have to be stellar) I pay up. I've always tolerated their dirty bathrooms and tried not to use them unless I really had to. Their good food and service made up for it. I still live 2 blocks away, but I will never come back. They always used to come by and ask if everything was okay and refill your coffee with no problems. (Their coffee is good, but certainly not great, just standard diner coffee.) When they reopened after COVID, they stopped offering refills and I was told (very harshly) that the refill I had just requested would be my last one.
When I paid, I asked the server (who blamed "management" for this new rule before telling me she's a manager - huh?) she said that "some people" (her exact words) drink too much coffee and their coffee is expensive, now you can only get three cups per meal, blah blah blah. I was shocked because no one there had thought to tell me about this. I reminded her I was a regular (she had seen me there a ton of times) and also a good tipper, but she didn't care. She basically told me I was stealing from them. All this happened within earshot of other customers who all turned to look at me. She did NOT care.
Again, I always tipped very well, my orders were very simple, I was never demanding or unreasonable, and I was always very polite to the staff. I did NOT deserve that treatment. I was livid and swore I'd never return, and I haven't. Now I feel I have to tell others about this. They will nickel and dime you to death, charging outrageous extra prices for things that used to be free, and on top of that they "cut you off" when they feel like it, like you're some bum mooching off of them.
The manager in question is a short Hispanic woman who never told me her name, unsurprisingly. At this point I was so angry that I forgot to ask her, and of course, no one wears name tags there. Her attitude was breathtakingly dismissive. I did not and do not deserve to be treated like a thief, and they have lost my business forever.
Their food is good, and before COVID, their service was excellent. Now they've become greedy and nasty.
I recommend you take your hard-earned dollars to Cozy Corner on Clark (great food *and* service), Edge of Sweetness on Broadway, or Metropolis on Granville instead. This dump does not deserve your patronage.