Jada H.
Yelp
Honestly had such a bad experience tonight with our dinner. Dined here for a friend's birthday, there were 7 of us for ladies' night. We had a reservation. Not many of us had dined here before, so when we sat, we were expecting a thorough introduction of how the food works after we told our server we were joining them for ladies' night. We asked him about how it worked to add protein options, which he did not know much about, so he had to ask someone for assistance, which is fine, but it seems like a question that would be asked a lot that he should have known the answer to. Anyways, we ended up ordering 2 cheeses, 2 chicken, and 1 shrimp. And some drinks. The first cheese for the first half of the table came out 10 minutes before the other half of the table got their food. And the cheese goes hard after a while, so it was awkward when part of us were eating our food and the other half was just watching. It is also a hard dish to share between different halves of the table, but we tried our best. The drinks also took a long time as well, but understandable since he said the bar was backed up. The cheese was yummy! 10 minutes later, the other cheese came out to the other side of the table. We then waited another 10 minutes on our protein to come out, and by then, the cheese was already gone, and the pieces that were left had hardened. Overall, weird timing on everything. THE BIGGEST concern that I had with our experience was when it came time to get the checks. He asked us if we were ready for our checks, and we said yes, so he brought out one check. We noticed he wrote in big black sharpie at the bottom, "Happy birthday! Thank you!," and he purposely wrote over the gratuity that was already included so that we wouldn't see it. We then asked him if he could split them for us and it took around 40-45 minutes for him to split them. I understand splitting checks can be difficult, but we had 7 people and we were all separate. We were also there for ladies night, so we didn't each have completely separate meals, as we were told it was $20 a person, and 3 of us got cocktails. However, if it is that big of a deal and that time consuming to split the checks then the restaurant should have a policy to not split checks over a certain amount of ways. Anyways, our final checks came out, and he took the time AGAIN to write in big black letters, "Thank you!" on EACH check to cover up the gratuity amount that was included. That just seems like it shouldn't be allowed??? We were expecting gratuity to be included anyways because it literally said that on the menu. But our server went out of his way and took extra long to write this on all of our checks when we had been waiting for almost an hour on him to split them all up!! And the customer copy/merchant copy didn't even say that a tip was included! It made it look like the additional charge was tax. Honestly ridiculous. And I get it, I work in the restaurant industry as a server as well, but I would never try to scam my table like that. Overall terrible experience. The table beside us even seemed like they were enjoying their time, and they were told that gratuity was already included, and they were asked how their checks should be split up. We sat at 6:30 and didn't get out until 9 because of how long our checks took, when half of that time was probably spent by the waiter trying to cross out all of the gratuity that was already included..
