J L.
Yelp
Okay here's the deal with this place, and this is coming from someone who has been coming here for almost a decade now, and knew the original owner/waitress for 20+ years going back to when she worked at Sichuanese Cuisine in Seattle.
First off, a new owner (the lady who sits at the round table) has recently taken over in the last year or two and presumably a new chef too, because the food taste has gradually changed (taste and ingredients have started to drift from the original recipes, and not in a good way).
This establishment has never been somewhere to go if you want A+ service, it has always been about the food, and because the food was good many of us were willing to deal with the long wait times and mediocre service. This restaurant has always been run with an extremely bare bones kitchen and wait staff. If I'm not mistaken there was and still currently is only one chef, hence the reason why orders take so long to pump out.
As for the new owner, yes she can seem a bit unfriendly, but this is pretty typical at hole in the wall Chinese restaurants, and even other Asian restaurants (Korean, Vietnamese, Thai). To outsiders this can seem standoffish and unfriendly, but it is what it is. Not justifying the behavior, but rather pointing out that this is pretty typical for these types of restaurants (I'm half Asian and grew up going to these types of restaurants). Even us asian customers get treated the same way, and most of us don't even think twice about it. So if you feel offended in any way I'd recommend not to take things too personal.
With that being said, I think the new owner is coasting off of the reputation of the old owner/chef. The restaurant used to be packed during lunch and dinner, and it still pretty busy, but traffic has definitely died down. I think the new owner has arrogantly assumed that they could just come in coast off of that reputation. The problem is that the food isn't as good anymore. While the menu remains the same, the flavors are changing ever so slightly with each visit (I've been coming here at least once a month for over a decade).
I used to go out of my way to eat here, meaning that the food tasted so good (and was a good value too) it was worth all of the hassle (long wait times, mediocre service, etc.). Not anymore. It went from a 5/5 to maybe a 3.5/5 for me. It's still good, cheap, no frills Sichuan food, but I'm starting to look around for new spots in the area. Haven't found any good replacements yet but yeah, when I do I probably won't be coming back here too often.
But yeah, back to the new owner, I think they're used to seeing the restaurant packed and so it gives the that feeling of entitlement, like they're holding the golden goose and you'd better wait your turn, and if you don't, then they could care less. This attitude worked when the food was top notch. Not so much anymore.