The C.
Yelp
I am sorry to say this. But I am very disappointed with this establishment.
My first impression was not good. None of the servers introduced themselves to me, nor did they welcome me. The hostess didn't even greet herself either. I wouldn't say the servers were downright "rude," but I did not appreciate it when the only question I was asked was, "You know what you want?".
As a Cuban-American born and raised in this culture, upon looking at the menu...my heart sank. The first entrée I noticed was "Birria Tacos," followed by several more taco options (these are Mexican, not Cuban. Cubans don't typically eat this food at all). The ingredients listed are also not Cuban (jalepeňos, jamaican jerk, Pico de Gallo, to name a few). I decided to order the Vaca Frita since that is one of the few "authentic" Cuban dishes. With my order, I asked for some Cuban bread...and they brought out Pita bread...I pointed out this error in which they replied by giving me thickly Sliced hardly toasted baguette bread and was told: "Well it's pretty much the same, but I see what you mean". That sentence revealed to me how little the staff here knew about Cuban food and how little they seemed to care.
Sadly, the Vaca Frita was nothing to write home about. It was served to me in a bowl with the ingredients stacked on top of each other. The beans and rice were fine, but sadly, the beef was hardly seasoned at all. I had to actually add salt myself, which I hardly ever do at restaurants. There was no Cuban flavor of garlic, onion, or anything else reminiscent of what I grew up with, just lightly salted beef.
And that's not even the worst part.
On their website, under the "Our Story" tab, there appears to be a portrait of Fidel Castro. Now, we are all entitled to our opinions here (unlike in Cuba), but the fact that his image is on the website of a "Cuban" restaurant in the United States may come off extremely offensive to the real Cubans that escaped his regime and suffered decades underneath it.
This, mixed with the apathy/rushed attitude of the service, with the disingenuous/inappropriate menu options, the overpriced/unseasoned food, topping off with what seems to be an uncanny portrait of a man that sent millions to be exiled and murdered...for the first time in my life, I felt like my heritage was being made into a caricature; an amusement park for the people of Baltimore...and I was genuinely offended.
I never leave a negative review without at least following it up with a word of encouragement. So please, be mindful of the food that you are serving and of the culture you are representing. It's ok if you want a Mexican/Cuban fusion restaurant, that's fine, but market it as such. Be honest with your patrons instead of appropriating a culture that you are not in touch with. If you want to serve Cuban food, then learn how to cook it. Most of all, be mindful of the images you include in your website as it may grievously offend the very demographic you are misrepresenting with your business. I'd say that leaving politics out of the food business is generally good advice.
I'm more hurt than upset, but I want to see you improve. I recommend you learn more about the Cuban diaspora in America and take the opportunity you have as a business owner to more conscientiously represent our culture to the citizens of Baltimore.