Krista L.
Yelp
I've been a loyal, regular customer for years, but what happened during my last visit was not only disappointing... it was unsafe and unacceptable.
We were a party of six, including my 1-year-old son in a high chair, seated in the big dining area (the one that's usually closed during the week). Around 7:50 PM, our waiter placed a hot to-go coffee directly in front of my baby. There were plenty of other safe spots on the table, but instead it was set right in front of a child. Naturally, he reached for it, spilled it, and burned his leg.
And then -- nothing. Not one staff member stopped to ask if he was okay, if we needed help, or even to apologize. The entire restaurant was staring at us, and the staff just carried on as if nothing happened.
If management wants proof, check your cameras. You will see exactly what happened.
This is more than bad service -- it's a serious safety issue. Your staff needs better training to be aware, to use common sense, and to prioritize customer safety, especially around children.
To make matters worse:
* We received no refills the entire meal.
* We were a table of six regular customers and still treated with zero care or urgency.
I've always supported this restaurant, but after this experience, I'm seriously reconsidering coming back. I truly hope management takes this seriously, reviews the cameras, and trains the staff to be more attentive and responsible.