Shaun B.
Yelp
Go to North 10th for better service and food.
We stopped by the Rebecca Lane location today and ended up walking out. We wanted to substitute mei fun noodles for our rice at lunch, but the girl running the register said "we're out." We said "really?", and she openly said "well, actually, we aren't out, I just don't know how to ring those up." She then said "I can do lo-mein noodles though." So, she was willing to give us the wrong thing as a substitute instead of figuring out how to ring up an item we asked for that we confirmed was available at the time, all because she didn't know how and wasn't willing to figure it out.
REALLY?? You don't know how to do your job, so instead of figuring it out, you refuse to help your customers?
She then asked a guy that was sitting down eating, and he said "we've never done that." We explained that we have come to this location since it opened, and have done it every time without incident until today. He just shrugged his shoulders and said "well, we don't do that."
We told them we could go to the other location and have no problems, and they said "maybe so, but we don't do that." Again, just being lazy and refusing to figure out how to do the job.
So, we went to the North 10th location and got exactly what we wanted, no problem at all (as expected).
We will NEVER come to the Rebecca location again. If you want better food and much better service, skip this one and head north.