Felicia P.
Google
I felt like I had to update my review because I have recently been very disappointed with the changes they have made. Sad to say this but here goes:
They mostly only cater to those who can get there before 10 am. I drive far to come here for there to be 2 options by 10am?
When I call to put something on hold so that I can get my favorites - they immediately cut me off and tell me to order online. And now they take no call orders ? I’m already on the phone with you. You can’t save one morning bun? Seriously???? And half the time all I have is cash…. So that process doesn’t work for me and the way you’re responding to me over the phone with annoyance is a bad way and unprofessional
Please just make more if you know the volume you are selling. There should at least be product til noon..
They used to have impeccable customer service. Now the employees have an attitude that’s really concerning. I’m talking to people who haven’t even been working there as long as I’ve been supporting the business :(
I don’t find that to be very reasonable especially for how much they have grown larger… the prices have gone up quite a bit as well. I used to love coming because it was so reasonable pricing for the quality. I loved getting a hot tea for $1!!!! Or a bagel for less than $5. It costs $2 for just a 2oz cup of cream cheese now?!!!
There is now a worker who seems to be in management who has been rude to me the past couple times out of no where.
I have been a long time customer for several years and it’s pushing me away. This is absolutely one of my favorite places that I don’t want to let go of. But I don’t support as much because of these reasons and sadly have to knock down a couple of stars because customer service, friendliness and consistency is important to me ❤️
2018: Insanely delicious. New York style bagels. Best I’ve EVER TRIED! Love their Chile cheddar, and ciabatta. Been coming here for forever but never rated. 5 stars all day.