C A.
Yelp
I'm writing this review with a heavy heart and deep concern for the way this restaurant handled a serious food allergy situation that resulted in my best friend being rushed to the emergency room.
When placing the order, I made it very clear to the cashier that I/we have a severe peanut allergy. I specifically asked about the fried rice I was ordering and was told that it was not cooked with peanuts or peanut oil. Despite that reassurance, I asked the cashier to please still notify the chef about the allergy so that extra care could be taken to avoid cross contamination. It was obvious that this message was not relayed to the chef.
Less than an hour after eating, my best friend went into full anaphylactic shock. She had to be hospitalized. This wasn't a mild reaction, it was a life-threatening medical emergency. She could have died.
We dine at Thai restaurants frequently and understand that peanuts are commonly used in Thai cuisine. That's why we always communicate our allergies clearly and have never had an incident like this. Why? Because other restaurants take it seriously. Unfortunately, that was not the case here.
To make matters worse, when I called the restaurant to inform them of what happened, the woman who answered didn't even offer an apology. There was no concern, no compassion, no effort to understand what went wrong or to reassure us that changes would be made.
This should never have happened. Staff need to be thoroughly trained on how to handle food allergies, especially when a customer has stated the severity multiple times. Cross-contamination is dangerous, and in this case, it almost cost someone their life.
I hope this review serves as a wake-up call for the management and staff. Food allergies are not a preference, they are a medical condition that can have fatal consequences if not taken seriously.
To say that we won't return here again is an understatement. This review is just to serve as a warning to someone else.
