charnetta holley
Google
The restaurant itself is beautiful with a great atmosphere, good vibes, and very reasonable prices. The food was delicious, and our waitress, manager, and the rest of the staff (other than security) were welcoming and professional.
Unfortunately, the security experience really brought the mood down. We were only in the area briefly while waiting for my daughter’s concert to finish and decided to try the restaurant after checking the website and reviews. The website states that the dress code only applies after 7pm on Friday and Saturday. We went on a Sunday, but my son and I were almost denied entry because we had on Crocs. Security made a big deal about the shoes and we stood out there for 5-10 min just waiting because of the shoes (there was no line) After I pointed out the policy, security checked with the manager and then let us in.
My sister also had her Stanley cup with water because it was hot outside, and the security guard was extremely rude and snotty about it, saying “you can’t bring that in here, y’all must not go out much.” He then made her leave it at the front door. That comment felt unnecessary and unprofessional, and it took away from the excitement we had walking in.
We mentioned the situation casually to our waitress, and without us even asking, the manager came to our table to personally apologize. That gesture meant a lot, and it showed that management truly cares about their customers.
Overall, the food and vibes were excellent, but the security staff needs more professionalism and consistency with following the restaurant’s actual policies. Parking is also tough, so be prepared to use valet (around $30).
If the security experience matched the quality of the food and staff, this would have been an easy 5-star review.