Tessa G
Google
I’ve never written a review before, but I feel I must share this truly upsetting experience.
Around noon, I went there starving with my 6 month old baby, hoping for a nice brunch. We sat outside near the playground so my baby could be comfortable. I ordered a steak sandwich (asked for medium), but it came out incredibly tough, dry and chewy impossible to enjoy. Out of the two pieces of steak, I only ate about three quarters, and barely touched the bread, chips or salad.
It wasn’t just the steak: the bread was completely soggy from being soaked in tomato relish, and the rocket salad was served completely dry with no dressing at all. Overall it felt sloppy and poorly balanced.
When I politely went to the counter to ask if I could change to another dish, the owner immediately got defensive and said things like, “Where’s your steak? You ate it all! You can’t just ask to change the menu after eating most of it.” She also said, “Stuff like this closes down small businesses,” and told me “If you don’t like it, go somewhere else.” Her attitude towards me was outright hostile, aggressive, and humiliating I even wondered if it was due to racism or something else. I said I’d record the conversation on my phone, but instead of calming down, she doubled down, insisting this steak sandwich was their “best seller” and there was nothing wrong with it without even properly checking my plate. When I asked to speak to the manager, she glared and bluntly told me, “I’m the owner.”
After all that, she first refused to refund or replace the dish, and only offered another menu item at 50% off completely missing the point of my complaint and how humiliating and disrespectful her attitude was.
What hurt even more was that I had gone there hungry, with my baby, just wanting to enjoy lunch and ended up leaving upset, hungry, and feeling disrespected. Blaming a paying customer for honest feedback? Saying “stuff like this closes down small businesses”? It was unbelievably rude and dismissive.
The food itself was disappointing, but what truly ruined everything was the owner’s aggressive, defensive attitude.
Everything I wrote here is based on what actually happened, and I even have a recording that shows exactly how she spoke to me.
I absolutely do not recommend this place.
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Let’s be absolutely clear: your reply that I “ate the whole dish” and even the bread is a flat out lie and you know it. The bread stayed completely untouched because it was soggy and inedible, and the chips and salad were also left on the plate. All clearly shown in my recording.
While I did try a part of the steak itself and left about a quarter because I was starving and tried to salvage what I could. That’s completely normal. But twisting that into “she ate everything” just so you can blame me publicly? That’s not just defensive, it’s deliberately dishonest.
Even worse, bragging that “every other customer saw it” only shows you were gossiping about me behind my back after I left, deeply petty and unprofessional.
This was never about getting a free meal. It was about how you reacted: instantly hostile, blaming a customer for daring to say the food wasn’t good, and then lying publicly to protect your ego.
The fact is, I have the entire exchange on recording. The truth is there for anyone to hear and deep down, you know exactly what you said, and how you behaved.
That’s not bad service. That’s wilful denial of reality.
