Hala Alsattari
Google
I was a regular for a long time at both of their locations, Elgin and Glebe. However, my last two visits to this location (Glebe) has left me very disappointed.
I have been out of Ottawa for a few months, but I always remember the staff here being SO friendly and sweet. However, I guess their staff have changed, because the staff I dealt with the past two times were very unfriendly and unprofessional.
Firstly when I walk in, I’m welcomed by stares and no smiles and then placed my order awkwardly so.
When I proceeded to wait for my coffee at a table, one of the baristas placed the cup of water and coffee without even looking at me, or saying any single thing.. not here you go, not enjoy your coffee, absolutely nothing. That is just so strange and so rude!
The service provided by your employees really makes up half of the business. I have always repeatedly visited here and brought many family and friends for two reasons: the quality of the coffee and the service provided by your employees. When one of those is missing, unfortunately you lose a customer, and in my case you lose many customers because of the amount of friends I’ve brought here.
It really saddened me because your coffee shop had a very special and sentimental spot in my heart and to come for a coffee but get treated like this is really not what anyone looks for when going for a sweet cup of coffee.
For the owner, your coffee is one of the best I had and the cosy vibe of your coffee shop is absolutely fantastic but you need warm and friendly staff to go with your vision.. and not the kind of staff I have dealt with.
I wish you all the best in your business.