Live Oak Bank

Arrived shortly afternoon to open a new account. I was told I was next in line behind a couple. About 45 minutes later I asked if that guy was the only one that could open an account. It's not the only guy. . . In the huge sprawling campus of Live Oak Bank there is only 1 room to do walk in banking. That does not scream efficiency.

It's a JOKE bank! Wasting my time with them. I decide to open an account with them online 8/3/25 after I saw so many good reviews about their customer service. Long story short, I connect my bank account with them online and transfered money to my new account with them. After waiting for several days I did not see the transfer result so then I called and asked them. According to them at that time, it takes about 3 business days for the new money to get completed transfer to the new account, and 2 business days afterwards. After waiting for more than 3 days, when I try log in online they lock my account and ask me to call to the customer service manager. So I call today, and they said they decided to close my account because the money transferred was unsuccessful. Are you kidding me? Instead of calling me and trying to solve the problem, they just do the short cut to close the account. What kind of customer service is this? This is the first time I experience something like this. If the money transferred is failed due to your crooked-bad online system, it's not your customer problem. Don't get me wrong, I am totally fine if I am not banking with them, it just really disgrace how they handle things, and no communications with customer at all. Based on my experience, I realize now for all the good reviews they get online, it's just a fake paid reviews. Be aware with this bank. 100% is not recommended!

Met with various higher-ups about obtaining a small business loan, and was met with extreme unprofessionalism, accusations of trespassing (on my own banks property / buildings), and an unwillingness to look up my information / credit worthiness before denying access to capital. With that said, other staff including receptionist, and call-center members were professional and handled my inquiries about how to quickly transfer all of my money back out to competing banks fairly well. After meeting and talking with various employees, this bank has a general feeling of malaise and will likely not survive in the long term. Bankers beware!

Love the app, the staff, and the high interest you can earn. Unfortunately the electronic check deposit system needs work. I received two checks in the same amount from the same client over the course of a couple of months, and the system flagged the check as a duplicate. Customer service was not able to override the system to allow me to deposit the check, and that's where you start to see the flaws of an online-only bank. The only solution was to mail the check to them. Thankfully I wasn't in immediate need of the funds, but if I had been, this could be a major issue.

Absolutely horrible!! They actually put a legal lien on my primary residence! The person we dealt with refused to let me speak to a manager at any point, and they would let me change my customer service rep. Our representative refused to offer any help when we would ask for it, but made assumptions that were incorrect constantly about the state of our business. We never missed a single payment and paid the lien off early yet still we’re not able to speak to a supervisor or get a different representative at any point. It is the absolute worst Bank I have ever dealt with. I would stay far away.!!

Live Oak will waste your time and complicate your access to your own money every step of the way. They are a spectacularly incompetent bank staffed with entitled employees with poor communication skills. Go elsewhere.

I recently checked out the spot at 1757 Tiburon Dr in Wilmington, NC, and honestly, it didn’t blow me away. The location itself feels a bit tucked away with limited nearby amenities, so if you’re not driving, things can feel pretty inconvenient. The place looks decent enough but lacks that wow factor or any real charm—it’s functional but nothing memorable. Service was okay but a bit slow and not very engaging, which made the visit feel a bit meh overall. The food was average, nothing special or exciting, and prices felt a bit high for what you get. If you’re just passing through or need something quick, it works, but I wouldn’t go out of my way to come back.

I had high expectations for this bank, but my experience has not met those hopes thus far. While researching options for my business, this bank consistently appeared as a top choice, particularly due to its attractive interest rates. After successfully opening an account for my personal business, I proceeded to apply for a second account for another venture I manage, and that’s when I encountered some challenges. After diligently submitting the required paperwork and engaging in correspondence to provide the necessary documents, we managed to complete the process. The bank informed us that our application would be reviewed, with a timeline of two to three days for a decision. Unfortunately, when that timeframe elapsed, I discovered that the application had been canceled without any communication from the bank. I followed up for an update a week ago and am yet to receive a response. I hope this is not an indication of what to expect moving forward.