Charles M.
Yelp
**Disappointed--Twice Now. Not Worth the Hype or the Price.**
This was my second time trying LJ's, but my first visit to the Cypress location. Unfortunately, it didn't redeem my first experience at their Orange location--and that's saying something.
At the Orange location, I ordered a veggie breakfast burrito *without* the tortilla. They managed to make it--but forgot the eggs. Kind of a key ingredient in a *breakfast* burrito. I had to point it out myself. I also ordered the queso burrito with mixed cheese but was given Oaxaca cheese instead, which I specifically don't like. It made the whole thing pretty unpleasant. They did try to make it right by giving me a card for a free entrée, valid at either location.
So, I decided to give the Cypress location a shot, hoping for a better outcome. I ordered the OG breakfast burrito with extra cheese and asked for the LJ sauce on the side, plus a side of their red salsa and an order of queso tots. I was told there'd be a 45-minute wait, which was fine--I ran to the grocery store and came back after about an hour.
When I picked up the order, the cashier read it back to me and mentioned they had cut the burrito in half "to make it easier to eat," which I didn't ask for but could live with. She also confirmed the sauce on the side (even wrote "SOS" on the wrapper) and asked what salsa I wanted--red, which I got. But when I got home, there was *no* LJ sauce. That's what I had been excited to finally try, so it was a letdown. It was on the screen/ receipt, and even handwritten on the wrapper. If there was an extra charge for it, I would've gladly paid--just tell me.
The queso tots were also a major disappointment. They were way overcooked--practically inedible, dry, and flavorless. You can see in the photos how burnt they were. As for the burrito itself, it was okay but overly stuffed with tater tots. I barely got any eggs until the bottom and there was hardly any sausage or bacon. It felt more like a potato burrito than a breakfast burrito, which wasn't what I paid for.
To make matters worse, I called the location to report the missing sauce and the inedible tots, but they don't answer phones on weekends. You just get a recording that eventually hangs up. Not exactly great customer service.
Overall, this was strike two for LJ's. Between the long waits, missing ingredients, poor quality control, and lack of customer service, I can't justify the price or the hype. I won't be back.