Salma Lopez
Google
I have been a patron of L’moon for years, I’d share this location with all of my friends and family. Recently over the last year the place has really hit a downward slope. From the consistent B rating greeting you at the entrance, the worsening of the hygiene of the place, and the last straw, expired products.
The place has really lost its charm, everything is dirty and it looks like the place hasn’t been deep cleaned since it opened. Literally stains and grime from the floor boards to the walls. They have a sign by their front sink stating “little black flies are starting to appear”. I am truly disgusted that this establishment runs like this and owners have not taken the time to do something as simple as a deep clean.
For me, the last two times have resulted in a less than appetizing experience. I order the Thai Fighter which comes with a sweet cream crème brûlée style topping. This is my favorite part, so I usually start there. My sister ordered the Fire Rabbit which is the milk tea version. To our surprise, we tried the sweet cream and immediately looked at each other. It was SOUR. We went back inside and explained to the girl behind the counter, she shared the cream was a day and half old. For a product that constantly being pulled in and out of refrigeration in a plastic container, this should not be still in use. Also, their cookies which used to be delicious, now just look like lumps of flour and are more burnt than usual.
I gave them two stars, simply because the girl behind the counter offered us refunds or a different product. She could’ve used a little more pep though, for an empty store, the customer service could’ve been better.
I’m adding the photos of the hygienic state of their store and am reporting them to the Department of Public Health. They have a new location in Pasadena and I hope that one is not heading this in the same direction.