LN-CC AC LTD

I’ve had no issues with this online store in the past but my recent experience has been very poor. Trousers arrived with stains. Contacted them immediately via their website contact form. No response. Contacted them via WhatsApp. They said they would escalate the matter but it’s now been a week with no response. 2nd order has not been dispatched despite the money taken over 1 week ago. I will update on any resolution. Update - over 2 weeks have passed - despite the message under this comment saying they have messaged me privately - I did not receive any such message from them. There has been no further contact from the company regarding the stained garment. Note that I was asking for a refund of the delivery fee only! Which I don’t think is asking for too much when they sent me a soiled garment. I did receive an email saying the 2nd order has now been cancelled as they have found that they do not actually have it in stock.,…. Waiting for refund…… Avoid this company - poor quality control and the terrible customer service.

Terrible experience. Terrible customer service. Received a fake vs very questionable item that is over $4000. I brought the item to the brand to confirm the authenticity. The brand said that the certificate tag on the item had a wrong manufacturing year, style and color and therefore unlikely to be authentic. I brought this up to ln-cc and questioned what they thought. Customer service just copy pasted their routine response saying “we are authorized. We guarantee authenticity. Etc” but did not respond to my concern how the item had a wrong certificate tag. Customer service literally answered “it is not” and that was it. At least they could have said they will investigate and confirm with the brand? As a large retailer, you should be responsible for products that you sell and when there is a discrepancy between website description and actual item that was sold to the customer, you need to acknowledge and look into it. I’m sure they are an authorized reseller but when the customer brings up the concern that the brand themselves could not confirm authenticity, they should be fully responsible instead of avoiding. Very disappointed. I can’t trust them anymore. Never buy from them again.

The store is legit but their customer support for the online shop is beyond horrible. If you care to be treated respectfully don't order here. I ordered an item for a wedding and they messed up the delivery address therefore the item couldn't be shipped to address. instead of trying to correct the situation they just shrugged their shoulders and that was the end of it. they make it seem like they will escalate the issue to an internal department to never get any follow up again. I ordered several times here and it was the last time.

Item was shipped very fast but I was sent a completely different item. Ordered the Walter Van Beirendonck Beam Me Up necklace with the transparent beads but was sent the one with green beads. Had to return the order and there wasn’t a single option for a replacement. Lost out on FX fees and spent an entire week waiting for the refund. Was offered a 10% off but there wasn’t an attempt to update their database to reflect the correct style code since my last feedback.

I purchased two pairs of glasses and was quite surprised upon receiving them: The first one, Andy Wolf, was the wrong model. It didn’t come with a card or a box showing the product code. The second one, Kuboraum, also lacked an authenticity card and warranty. Both seemed like display items. How can such a big store deliver products like this to customers? My question was answered when I read the reviews on Google.

Took my money and im still waiting for a refund after 2 months!!!! For a pair of shoes that they cancel my order after 10 days!! No way of them to come back to me ive sent 100 emails and calls, terrible service stay away!!!

Disappointing Customer Service and Poor Packaging Quality I recently ordered from LN-CC and was extremely disappointed with the overall experience. The box arrived smashed all around, with even a hole in it, showing a clear lack of care during packaging and shipping. Despite contacting customer service, my concerns were dismissed, and the only solution offered was to return the item at my own inconvenience. With no accountability or compensation for the damaged packaging, I’ve now decided to return the item. This whole experience has been incredibly frustrating, and it’s clear that customer satisfaction is not a priority for LN-CC. I will not be shopping with LN-CC again, and I strongly urge others to think twice before purchasing. Extremely dissatisfied with the service and handling of this issue.

I was afraid of all bad reviews about this store, but decided to risk. Want to share my positive experience at online store. Customer care answered quickly at all my questions. My Jacquemus bag is wonderful! But need to improve app ( a lot of bugs) and delivery information, as at the website still exist information about delivering from UK and packing of parcel.