KLynn0806
Google
We arrived at 5:35 PM, optimistic and hungry, and after a seemingly endless 45-minute wait, we finally got our food. But honestly, the long wait wasn’t the worst part. Oh no, the worst part was the service, which was so bad it felt like we were on an undercover sting to test how poorly a restaurant could treat its customers before they’d walk out.
First off, let’s talk about our waitress, if you can call her that. She treated our group of seven (including two kids) like we were the last thing she wanted to deal with. Not a single word of acknowledgment when we sat down, no "Hello," no "How are you guys doing?", just a silent, slightly annoyed nod to take our drink orders.
Then came the wait. We had a simple, straightforward order, nothing complicated, and yet it took nearly forty-five minutes to get our food. During that time, we were lucky if our waitress even glanced in our direction. Not once did she apologize for the wait, check if we needed anything, or even ask to refill our drinks. At one point, I seriously wondered if I had mistakenly walked into a "Customer Service Is Optional" establishment.
And then, when the food finally arrived, the real fun began. My patty melt was lukewarm, the onion rings were soggy, and the other burgers were barely above room temperature. But here's the kicker, our waitress never once came by to ask if everything was okay. Not a “How’s the meal?” or “Can I get you anything else?” She seemed completely uninterested in whether we were satisfied or just waiting for the check so we could leave in peace.
Speaking of the check, once we were finally done, the bill came out as one lump sum. No offer to split it up, no asking if we wanted it broken out by person, just a big ol' “Here, pay up” moment. After $150, I’d expect at least a little courtesy. But nope, just a cold, transactional exchange that made us feel more like a burden than paying customers.
At the end of the night, we left feeling like we had been subjected to an unintentional social experiment: How bad can service get before people just walk out without a second thought? Well, we didn’t walk out, but we did leave feeling like we’d been robbed, not just of our money, but of any hope that customer service could be a thing of the past.
Next time, I think we’ll go somewhere that remembers the basics: hot food, cold drinks, and a staff who understands that treating customers with basic decency is part of the job description.