Loews Regency New York

Hotel · Upper East Side

Loews Regency New York

Hotel · Upper East Side

3

540 Park Ave, New York, NY 10065

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Loews Regency New York by null
Loews Regency New York by Loews Regency New York Hotel
Loews Regency New York by Photo courtesy of Loews Regency New York Hotel
Loews Regency New York by Regency Hotel
Loews Regency New York by Loews Regency New York Hotel
Loews Regency New York by Courtesy Loews Regency
Loews Regency New York by Loews Regency New York Hotel
Loews Regency New York by Loews Regency New York Hotel
Loews Regency New York by Loews Regency New York Hotel
Loews Regency New York by Courtesy Loews Regency
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null
Loews Regency New York by null

Highlights

Loews Regency blends classic NYC charm with spacious rooms, a chic spa, and a lively bar just steps from Central Park and Museum of Modern Art.  

Featured in Eater
Featured in Conde Nast Traveler

540 Park Ave, New York, NY 10065 Get directions

loewshotels.com
@loewshotels

$$$

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540 Park Ave, New York, NY 10065 Get directions

+1 212 759 4100
loewshotels.com
@loewshotels
𝕏
@loews_hotels

$$$

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Jul 31, 2025

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@eater

Where to Eat on Thanksgiving in Manhattan

"Hotels are a customary and sophisticated place for New Yorkers to enjoy the festive meal, and this one, located on Park Avenue, has cushy seats and widely spaced tables, so you can easily converse with your family and friends, and not be overpowered by ambient noise. The $185 feast ($65 for children) includes such launchers as roasted butternut squash and Granny Smith soup, and entrees of roast turkey breast, herb-crusted filet of beef, seared halibut, or pumpkin gnocchi. Maple pecan pie is among the dessert options." - Beth Landman

https://ny.eater.com/maps/best-thanksgiving-restaurants-nyc
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@cntraveler

Loews Regency New York Hotel

"Why book? The Loews Regency New York Hotel offers a luxury New York experience that focuses on elevated service and comfort, making you feel like you’re at home while amongst one of the most rarefied addresses in the world. Set the scene For all the change that New York City has undergone lately, Park Avenue remains an exalted address synonymous with business, power, and prestige. Even the layout of Park Avenue—the wide thoroughfare with a landscaped median running through it—is an iconic Big Apple scene, especially when the tulips are blooming in the spring. But north of Grand Central Station, around 58th street, the power suits begin to give way to strollers and cartoon backpacks, and it's here on the corner of 61st and Park where go-getters go to unwind. Yet, this isn’t an over-the-top, in-your-face, too-fancy establishment. There’s a subtle Art Deco flair in the lobby, and the hotel feels very much like an Upper East Sider’s regular hangout that's frequented by the building’s actual neighbors and their friends. The crowd does skew slightly more mature, but for good reason—these are neighborhood locals who have already made it. The backstory This is not just the flagship property of Loews Hotels & Co., it’s also the very first hotel in the collection, opened in 1963. Back then it boasted high-tech amenities such as bathroom telephones, silent typewriters, and TVs. Sixty years later, the property still prides itself on having the best of the best, with in-room amenities such as giant flat-screen TVs and high speed Wi-Fi. The rooms The rooms defy two dreaded fears about New York City hotels—space and noise. Immediately upon walking into my Luxury King room I was impressed, and relieved, by the generous amount of square footage. There was plenty of room next to and in front of the plush bed to walk around, do stretches, and even set up a rollaway bed if you'd like. An expansive desk and chairs made WFH–work from hotel–comfortable and actually enjoyable. The room was also super quiet, partly because it faced the more-residential 61st street, but also because the soundproofing on the windows is that good. My first night there, I slept better than I had all month at home. It nails the modern comforts in the guest rooms with gourmet mini-bar snacks and bathroom amenities from Julien Farel, the hair entrepreneur with an eponymous salon on the hotel’s second floor. Bath robes and slippers are provided, and if you forget your toothbrush or toothpaste (which I did) housekeeping can run a set to you within minutes. The bathroom was an average size, but with plenty of toiletry storage space on the mint green vanity. Another surprise was the long and deep closet with plenty of room for two people to set up their clothes for a month. It’s no wonder many Upper East Side residents shack up here when their apartments are being renovated. If you’re looking for even more space, a little-known feature is that it has a whopping 58 suites—many of them specialty suites with unique layouts and styles. The Uptown Bohemian is a favorite for young families since it has plenty of living room space and a small kitchen—all done in a modern and fresh decor. The Bespoke suite is a one-bedroom apartment; the Atrium Suites, a one-bedroom with separate living room and a small office, offers the only atrium windows in the building with views out to Park Avenue and beyond. Food and drink The Regency Bar and Grill has long been a spot for power breakfasts amongst the city’s movers and shakers. Even after the pandemic, which forced the hotel to close for over a year, this remains a place to be seen when making deals. At night, seats at the bar are almost always full of regulars and hotel guests alike mingling at happy hour, with the bubbly energy spreading out into the lobby. The restaurant is also a favorite at lunch amongst locals, who order up Joan’s Chopped Salad—named for Joan Tisch, mother of Loews Hotels executive chairman Jon Tisch, who used to live in the hotel—and hearty soups and sandwiches. If it’s just coffee you’re in need of in the morning, the lobby serves complimentary Four Five Coffee while the Sant Ambroeus Coffee Bar has a larger selection of coffee drinks and pastries. Or skip socializing altogether and order room service, which features a few menu selections from The Regency Bar and Grill. The spa The Julien Farel Restore Spa and Salon is a must-visit during your stay, whether for an expert blow-out or a spa treatment. The spa has created its own "Power Hour” treatment, inspired by the hotel’s power breakfasts and lunches, where you can receive three or four services in 60 minutes. And like other parts of the hotel, the spa and salon are regularly frequented by locals. The Julien Farel fitness center is also extremely well-equipped, with a row of treadmills, a handful of Peloton bikes, weights and strength machines—and views out to 61st Street. The neighborhood/area This section of Park Avenue is known as Lenox Hill—and despite the frenetic pace outside, it feels more like a small neighborhood, with older couples and families going about their days. It’s still not far from the action by any means: A few blocks away are the high-end shops of 5th Avenue and the top midtown restaurants, while the subway station at Lexington Avenue and 59th makes it easy to commute around the rest of Manhattan. And best of all, it's just two blocks east of Central Park where you can walk, run, or simply stroll and take in the extraordinary dichotomy of New York City’s skyscrapers and nature. The service Many staffers at the hotel have been there for decades and are friendly with regular guests—making it feel more like you’re staying in an apartment building than a hotel. For families Families will appreciate the extra space in the standard guest rooms, but for those with more than two kids the suite offerings make it possible for everyone to have enough space during their stay. The hotel also offers complimentary cribs and baby bath toiletries for those traveling with infants, as well as a selection of games and activities like board games, coloring books, and PlayStations. Eco effort The property participates in Loews Hotels' Good Neighbor program, an environmental and social program that aims to be a positive force for the local community as well as the planet. Sustainable measures include recycling bins in guest rooms, seasonal menus in the restaurant, recycled paper products, and energy- and water-conservation. To give back to the local community the hotel donates excess food to local food banks and shelters, and encourages employees to volunteer in local community activities. Accessibility Accessible units have a door clearance of 32 inches, along with roll-in showers. Service animals are welcome and in-room TVs have closed captioning. The hotel also has a TTY system for guests, and Braille signage. Anything left to mention? The pandemic has altered hotel check-in, with most travelers now confident enough to use a mobile room key, or even print their own from a kiosk. Yet here the attentive check-in service by a front desk attendant is very much alive. A QR code is offered as a way to access information about the hotel such as dining menus and spa hours, but everything else is done in traditional fashion." - Juliana Shallcross

https://www.cntraveler.com/hotels/new-york/new-york-city/loews-regency-hotel
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@afar

"A staple among Upper East Side hotels since it opened in 1963, the sophisticated Loews Regency boasts a Park Avenue address and location convenient to Central Park and Manhattan's best museums. Following an extensive renovation, it reopened as a fresh and chic retreat in early 2014. The bones of the hotel remain classic, but the approach is modern, with touches that today's traveler will appreciate, such as free Wi-Fi. Its elegant lobby—with a striking art installation from Brooklyn artist Nina Helm—impresses with its 24-foot ceilings and the on-site salon and spa, from acclaimed hair stylist Julien Farel, is a neighborhood destination for visitors and locals alike. No classic New York hotel would be complete without a standout watering hole; you'll want to order a cocktail at the low-lit Regency Bar."

The 34 Best Hotels in New York
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Vanessa Christman

Google
We were traveling with our dog and were warmly welcomed. The friendly and professional staff and attention to detail made this a fantastic stay. Lobby and restaurant are modern and bright. Rooms seem a tad dated but are large and comfortable. Hotel is meticulously clean. Location is remarkably quiet and convenient to Central Park, museums, Broadway and other key sites. A great experience!

Lori S

Google
Nope, keep looking. We stayed here when our flight cancelled. Scanned the reviews and thought "good enough." No, not worth the price. Not a 5-star hotel. Beds were comfortable and in-room dining was fast (but the food was "meh" so they can get you mediocre food quickly). Just scan for other hotels. The Peninsula and the Four Seasons are close by and those are great. Here's one example. It was about to rain and I was about to leave to go get some water (because on principle alone I'm not paying $12 for a bottled water at an alleged 5-star). I asked the bellman if he had an umbrella. He told me to go the front desk. The front desk told me to go back to my room. Listen you service slackers, go grab a bunch of umbrellas because you can see the rain and be ready. Because if you normally stay at actual 5-star hotels, that's what they do: they have umbrellas handy when it rains.

Adriana Albornoz

Google
Disappointed – Not a True 5-Star Experience In my opinion, this hotel does not live up to its 5-star rating. The rooms feel very outdated, nothing seems to have been renewed or modernized in quite some time. The building itself gives off a rather tired and gloomy atmosphere, which is far from what you’d expect at this price point. The rooms have a little kitchen inside but NO coffee machine at all!!!! Luxury is not here! I feel this is one of the most expensive hotels I stayed since they lacked of the outstanding service expected and the luxury experience. 5 starts experience was not delivered. I do not recommend this hotel. Look for other options around and you will find a more fair deal when exchanging your money for accommodations. Unfortunately, the service also fell short. I found the staff to be generally unfriendly and not particularly welcoming, which was surprising given the hotel’s reputation. Overall, I would rate this hotel as a 4-star at best. It simply does not meet the standard of comfort, service, or ambiance you’d expect from a true luxury property. I wouldn’t recommend it if you’re looking for a high-end experience in New York.

Luis Torres

Google
If excellence is your standard, you shouldn’t need to ask guests what’s missing. True hospitality is proactive, not reactive. A ‘10’ isn’t requested—it’s earned. My rating reflects a clear gap: Your hotel is resting on its laurels. The location is unbeatable, but that can’t compensate for outdated room furnishings and missing basics (like an in-room coffee machine). Offering ‘complimentary’ coffee in the lobby isn’t innovation—it’s a Band-Aid solution. Five-star guests pay for seamless comfort and attention to detail, not half-measures dressed as perks. When you’re ready to compete for a ‘10’ through action rather than surveys, let me know. Until then, my review will honestly mirror that disconnect.

BarbaraY969

Google
One of the best hotels I've ever visited. The staff is welcoming - always with a smile and they can't do enough to make your stay inviting and wanting to come back every time. Rooms are well appointed, great fitness center, great restaurant and room service! The location on Park Avenue is quiet and close to great shopping and local restaurants. Being treated to a "home away from home" is everything I require in a great hotel.

susanjZ3986MQ

Google
The staff was incredibly kind and helpful and the rooms were well-appointed and beautiful. We enjoyed the 14th floor balconies in our adjoining rooms. We were pleasantly surprised at 11:00 am that our rooms were ready, so there was no need to use the luggage storage, and we proceeded straight to our rooms. The hotel location is safe, and we felt comfortable walking with our children both day and night. For further excursions the subway was very close and easily accessible to midtown and downtown locations. Central Park is just a quick walk away. We would highly recommend the Loews Regency for a family (or any other) trip. It exceeded our expectations.

wandaa463

Google
Our room was comfortably large and appointed well with a tub and stand alone shower in the bathroom. The hotel is conveniently located to Central Park, shopping and great restaurants. It was easy to. Walk to my business meetings. The staff at the front desk were very friendly and helpful. The concierge, Robert, made some excellent suggestions for shopping and dining. The restaurant in the lobby had a great selection of food and wine. The fitness center was well appointed and open 24/7. We would gladly choose to stay there again.

A H

Google
Amazing hotel. Perfect location. The best hotel we’ve stayed while in the city. Great customer service. Clean, large rooms with very comfortable beds. The bar was fantastic and the bartender was great. The best room service we’ve ever had. Want to make a trip just for the food alone! Looking forward to returning.
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Anna K.

Yelp
Another wonderful stay! It was as great as a recall 5 years ago. The location is just perfect. Rooms are classic, elegant and spacious with the most comfortable bed. Staff is very professional and courteous, particularly the doormen, but everyone I encountered was friendly and helpful. Room service was fast and well done. The lobby bar consistently had attentive service and I loved everything I ordered. I didn't try the salon or cafe but it's nice that both are available.
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Nicole M.

Yelp
This rating is mainly due to cleanliness. I went for a work trip with a group and we all had issues with the rooms being dirty. Counters had drink rings on them and the bathroom had urine on the toilet. My room also opened directly to a children's school so I had to keep the blinds closed the entire trip.

Meg A.

Yelp
Everything was good, hotel smells really nice, that's what I like most about it. Also very nice service, very customer friendly.
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Raymond Y.

Yelp
Located very close by to Central Park and 5th Ave, and just a little further to Times Square and Broadway. The location is convenient for walking around. The hotel feels vibrant; front desk and restaurant staff especially are nice attentive and lively. The lobby is large spacious and light, which is very welcoming. The suite (1121) was spacious, though if it had a more open concept between the bedroom and living room, it would've felt more spacious. Unfortunately the air conditioner was not working...set at 65 degrees and it was blowing out hot air making the room be 80 degrees...had to open the windows in order to get cool air instead. Regency Bar Restaurant has delicious food, friendly staff, nice vibe, and reasonably priced. There is also a cute coffee shop next to the hotel if you want some pasties too. I'd come to stay here again.
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Godson N.

Yelp
One of my favorite 5-star stays in Manhattan. I was able to check in early around noon, and all of my luggage was brought up to my room. I was given an upgrade to the larger Grand Room and enjoyed the extra space, considering square footage in Gotham can be hard to come by. I had room service on two occasions, for a quick pre-dinner bite and in the morning for breakfast. Hotel staff were always courteous and helpful. I appreciated the attention to detail on the room was furnished. I didn't use any of the hotel amenities, but was glad they were there. 4pm late checkout was included in my reservation, so I got to sleep in which is always nice. The perks of being a platinum Amex member makes stays this like worth it for sure.
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Annie H.

Yelp
Positive: - Room size is definitely a big plus. - They use one of my favorite shampoo/conditioner because the salon is located inside the hotel - good location Okay: - The place is a bit pricy for the level of service, amenities, and furnishing.
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Jeanette K.

Yelp
Excellent lattes . Special thanks to Ahmed , the barista very friendly too ! Came with some friends visiting from Switzerland. They love the lattes and the cakes too . Excellent service at the counter and the coffee barista .
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Penny C.

Yelp
We love staying here. It's now our home away from home. The staff is perfect. They're polite and welcoming. The rooms are beautiful and the cleaning staff does a great job. Wonderful location and the regency restaurant is spot on. Thanks for being here for us.
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Alice R.

Yelp
It has been a very long time where I went out and had a girls night with friends. I caught up with a two ladies I went to high school with and we started our night here. We had drinks at the bar and until we decided to relocate. Will have to come back here for a proper meal, but so far it is okay. They do give you warm bar nuts to snack on while you drink your drinks so that was a plus! The Riesling I got was not all that good.. After two glasses, I transitioned to the Guavacito because I saw a server walk by with it and I loved the hue of pink. I am not sure if I went on a one off day, but it seemed like the folks that drank here were on the older side and were very nosey. You wouldn't believe how many old men came over to us continuing a conversation we had without them. I guess some would think this is flattering, personally, it did not rub me the right way. Would be nice if people just minded their own business!
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Julianne E.

Yelp
Wow. Stayed here for a week before a business trip with my 17yo. I stay at a lot of hotel properties and was super impressed with the staff attentiveness, hospitality and downright kindness. Was completely floored by one gentleman at front desk- can't remember his name but older gentleman and was just the sweetest- even giving comped pastries and cappuccino for the little shop next door. Hotel bar/restaurant was awesome - my daughter swears they have the best lobster roll she has ever had. Room was clean, comfortable and quiet (even though we faced Park Ave). Hotel is near so many museums, 5th Ave, theater district. Was a delightful stay!
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Charlene F.

Yelp
I am at a loss of what is so great about this "5 star" hotel. Visiting New York for a short vacation with my husband. Amex Platinum members so we were excited to get a few of the extra perks. When you walk in, the hellos and smiles are abundant and you feel like "oh, this is going to be a good stay". However, that about as far as the wonderful customer service goes. First, we were able to check in early. We had an early flight. I called and spoke with a young man at the front desk and he said they had rooms available. Great! Took us about an hour to arrive from the airport. Get there and get checked in. Front desk asked if we'd be using our 4pm check-out (Amex perk). Told him yes, but it wouldn't be all the way to 4. He stated he'd put it in the system as a 4pm check-out. Great. Went to the room. A weird and random Blueberry was on the carpet (no biggie) and there were brown stains on the toilet (use your imagination, yes this was a problem). They have a text system for when you need something. I texted the number and told them the issue. "Peggy" said someone would be right up. 20 minutes later, I texted again reminding "Peggy" that we had just got in and kinda need the use of the facilities. She said she had let housekeeping know. 40 minutes later, I called the front desk. He sent the housekeeping manager up. She was appalled and confused on how she missed that. I was appalled and confused on how we paid the ridiculous amount for the room and this was the start of the experience. Misc items: City view per the website was actually a view right across the street of a condo. Drank the $12 water in the room. Found out on our last night, they actually have complimentary water from housekeeping. I guess housekeeping forgot to put that in our room (both times)while they were forgetting to clean the toilet. Checkout day: 10am, went to breakfast. Housekeeping was at the elevator with a room list and asked what time we were checking out. I said 2pm. We went for a walk around 12pm. Came back and room key didn't work. Called downstairs. Front desk said oh yes..we see you have a late check-out. We don't have anyone that can bring you keys. I go downstairs and everyone is standing around just talking. Get back to room. Approximately 30 minutes later there is a knock on the door. I'm assuming it's the housekeeping manager. She ask what time we are checking out because her paper doesn't show that we have a late check-out. SIGH. I guess no one communicates. There were other little things that just added up to a not-so-great experience. Absolutely wouldn't stay here again. The price is ridiculous for the older rooms and subpar service.

Richard W.

Yelp
Terrific Mother's Day brunch - food and service were both "5-star" with wait staff and servers all needing roller skates to keep up with the holiday crowd- yet we never had to wait for anything.
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Stella T.

Yelp
Welcome to the Loews Regency where sometimes you get a friendly front desk greeting & sometimes you don't. Some rooms are renovated & some are not. Some bartenders are pros & some don't know how to make a basic drink. The inconsistency is the major problem. To top it off we had a roach in our room. Really wasn't a pleasant stay.
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Samuel S.

Yelp
Very poor quality of service. You would expect more out of a five-star, but somehow they've exceeded themselves in making me feel unwelcome or like a burden. Waiting inordinately at the front desk, at the bar, and dealing with the overall droopy demeanor, I was thrilled just to get a greeting from them, when I got one. Not a true five-star establishment. Not even close. Recommend saving your money and going somewhere cheap, or pay for the full five-star experience. Conrad Midtown does what this place is trying to do at a comparable price.
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Stephen Y.

Yelp
in my humble opinion, this place is about 5/5 star. why buddy? well, for starters, the gym has a smith machine. also, one night while going up to my room, some gypsy voraciously welcomed me to NY and told me she hopes I have an umbrella (I'm from cali my dudes so I ain't have nunna dat!). I told her thanks I don't have one so she gave me hers. flash forward a couple days and NY pours rain and floods. auspicious encounter with a gypsy in my books for sure!
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Thomas A.

Yelp
What century do we live in? Why?! Just why?! Why is this possible in the United States? Why a 5-star hotel is so unclean? Clean sheets, towels and bedding on the street!!! And they shamelessly let people sleep in this crap?! Look at the photos! These are the dirty sheets LITERALLY on the street! You can also see a homeless guy right in front of them. This is so disgusting! Such a shame!
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Nicole R.

Yelp
Loews was such a great experience. Check in was a breeze, the staff was so sweet and texted me all the information that I would need. Room service was absolutely delicious and although it's expensive, it was all worth it.
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Jamil P.

Yelp
I stayed here with my family for one night. They staff was amazing and nice but the rooms looked warn and the food was simply okay. I would stay again but I would look for other options first.
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Jack S.

Yelp
Not the worst price per night, but not anything near as comfortable and luxurious like a JW Marriott. The TV's were very small, $12 water for purchase, and annoying staff. Luckily my room was clean and convenient. The elevators moved fast. No huge complaints fortunately.
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Lou D.

Yelp
The home of the power breakfast is now the home of the incredible lunch. With a combination of first-class cuisine, supreme comfort and attentive staff makes this the perfect go-to place for a special lunch. Special attention is given to make patrons feel safe with plexiglass dividers between banquettes and numerous hand sanitizer stations have been installed. I can't wait to return...is the highest compliment I can give.
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Cynthia L.

Yelp
Just returned from a stay at so called 5 star Regency Hotel . Enclosing photos of scooters that remained on our hallway for duration of our stay ..even after I complained to front desk Doubt if St Regis , Four Seasons , The Mark would allow such a thing at their "true" 5 star establishments
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Sean M.

Yelp
Poor service. Stayed here for week. Great location but terribly poor customer relations and guest service.

Solo O.

Yelp
Such an amazing stay with amazing service here! Peggy was so nice and helpful and so was the concierge Ela. Overall the hotel was very warm with courteous staff. Great gym. Room was a nice size. Great walk in closet
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M R.

Yelp
What probably should've been a 4 star rating, I bumped up to 5 stars because: * Although there were certainly snobby and boarder line rude staff, the other wonderful employees offset them. A female at the front desk probably shouldn't be client facing nor answering the phone; maybe it's just me but a friendly "goodbye" or "it was my pleasure" at the end of a call seems customary and polite versus her just hanging up in a hurry. It was odd and a bit comical. She seemed to be working the morning shifts so I avoided front desk during that time. lol * The 2 different doormen/bellmen I interacted with were delightful. Both seemed to have worked there for many years and were pleasant to chat with. * Two front desk people (a younger gal and an older Asian man) were awesome! Friendly and helpful. * The gym was nice and they had disinfectant spray and towels to clean the equipment before and after use. They also had a filtered water machine to refill your bottle. I went twice and both times only 1 other person was in the gym. * The rooms could use a refresh. I would give it 3.75 stars (probably being generous with that). * Soundproof windows were great! I was able to soundly sleep without hearing the street noise. * Room service was decent. 3 or 3 1/2 stars for the food. 5 stars for the delivery person and how nicely he arranged the table. I ordered breakfast every morning: scrambled eggs, breakfast potatoes, ham (low quality) fruit, yogurt (with granola was delicious), bagel, tea and juice. * My stay overlapped the stay of a high profile diplomat. There were NYPD cars, cops, secret service, undercover agents, K9 dog, and 2 metal detectors in the lobby. I noticed some customers complaining about the heavy security but it gave me a peace of mind knowing how secure the premises and surrounding area was (they also had cement barricades with NYPD surrounding the hotel). I observed the hotel general manager doing a nice job handling the complaints and uncertainty of the hotel guests. * I visited the bar only once because they closed it due to the special high profile guest. Bartender was fine. Not chatty, just there to do his job. * The location is great!
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ro b.

Yelp
It was stated somewhere, I believe when searching and booking, this is a 5 star hotel. THIS IS IN NO WAY CLOSE to five stars. AC barely works, set on 64F but maintains 74F night and day. Constant kids in hallways and lobby running , yelling, well, that's parents fault, but you'd expect more from "nice" hotel. Small rooms, wifi can be slow. Lacks numerous amenities expected from a four star. The price for what you experience? There are so many options within blocks for same price and much nicer accommodations.
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Andy B.

Yelp
A less-than-stellar experience at the Loews Regency New York - one that, at the time, apparently was foreboding a sea change in how Loews treats its most loyal customers. I'm a Gold YouFirst member and, as such, I'm entitled to a guaranteed upgrade at the time of reservation. When I arrived, though, I learned that my guaranteed upgrade had been rescinded, with the person who checked me in telling me there were no upgrades available and that there was nothing she could do. I had to press the point, showing a printout of my confirmed upgrade and asking for the manager - and then, with a few keystrokes, the upgrade miraculously reappeared. Why offer a benefit to your loyal customers if you're just going to take it away on arrival? Why be less-than-honest with me at check-in, telling me that you now couldn't honor the *guaranteed* upgrade when, apparently, you could? This tense interaction left me with a very bad first impression of the Loews Regency New York - one that, even though the issue was rectified, will steer me away from the property on future visits to New York. You're all in the hospitality business and know the old saying: "You only get one chance to make a first impression," and this first impression fell spectacularly flat. Focusing on other aspects of this stay, I found the staff to be more aloof than congenial - except for the wonderful housekeepers who couldn't have been more helpful and pleasant during my stay. The front desk staff could certainly learn a few things regarding hospitality from the person leading the housekeeping team. As for the room itself, the décor is in Loews' usual modern style, nicely decorated, with a good-sized desk and a very comfortable pillow-top bed. The square footage of the room was a bit oddly proportioned, having two large walk-in closets yet an uncomfortably tiny bathroom, so I'm not quite sure what the architects were thinking here. The hotel is located in a quiet neighborhood on the upper east side, just a couple of blocks from the subway and the flagship Bloomingdale's at 59th and Lex. If you're looking to enjoy more of the hustle-bustle of New York, this would not be the neighborhood for you, but it was a nice change of pace and made for easy access to the East River crossings to visit family on Long Island. Bringing a car? It's $80 per night, with SUVs incurring an additional $15 charge, so for most people, you're looking at $95 a night, a charge that's on the high side even for New York. This is also the first New York property I've stayed at where I've been hit with a surcharge for my not particularly large cross-over that easily fits into a standard space. Now, let's get back to the foreboding. Apparently, my check-in experience was a harbinger of things to come as, in the time since this stay, Loews has announced that they are phasing out their YouFirst loyalty program. In their announcement e-mail to members, they state that "we're confident we don't need a formal program to recognize our very best guests" and that the program will be ending on December 6, 2018. So, with that, they've gone from having a loyalty program to no affinity program at all. Given this change, I've already redirected my future stays back to Marriott/Starwood, including canceling a recent reservation at the Loews Chicago in favor of what was a wonderful stay at The Gwen when it became obvious that my efforts to reach top-tier status with Loews were for naught. I don't understand the rationale behind the decision to eliminate the YouFirst program, but it's made me (and others) feel that it's really 'YouLast' when it comes to Loews' customer loyalty, a perception that, in my case, is unfortunately irreparable.
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Marissa K.

Yelp
My husband and I made reservations at Daniel for our first anniversary. My father surprised us and got us a room at the Loews Regency. Great location and very accommodating and friendly staff. They upgraded us to a bigger room on a higher floor which was very nice. We would definitely stay here again
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Kathleen C.

Yelp
We recently visited the Lowes Regency and had a lovely stay. I had communicated with the hotel a few times ahead of the stay with questions and requests for the room and they were very accommodating and kept checking in to ensure they could help with all of our needs. When one of the requests changed last minute, they were very quick to adjust. One small oddity is that one of the times I emailed the hotel, a different property responded with my confirmation information, but then gave me directions to somewhere I think Tennessee? A bit odd. In any case, we were quickly greeted and welcomed warmly with a room ahead of schedule when we arrived. I would say there is nothing overly fabulous about the lobby or the front desk staff - everyone was pleasant, but not overly so (Except Ela, the concierge, was wonderful!!). The room was small (though it was not their smallest offering...) and overlooked what I think was a small school yard and the backs of some buildings. Not terrible, but not great. The bed was comfortable (Frette linens, nice touch) and very luxurious. The bath products were also quite nice, but the bathroom was one of the smallest I've seen since I stayed in a very tiny hotel in London...I have had larger bathrooms in much less expensive hotels. It was nicely appointed and cozy, but very tiny - you couldn't open the bathroom door all the way or it hit the shower curtain rod.... There is a tv in the bathroom mirror, which was sort of cool, but when the bathroom is so tiny, this is not somewhere you'd linger in a bath or anything...so I thought that was a bit of a useless nicety. You can hear hall noise though the night, not terribly so, but it's not very quiet. However, between rooms, there is not much noise, so that was nice. There is coffee in the lobby, but cups seem to be at high demand, so you may have to ask for help. Location wise, I think it's wonderful. It is near enough to the hustle and bustle of the city, while in a somewhat quieter oasis. You're just 2 blocks from Central Park and easily accessible to public transportation, shopping, etc. We walked from the hotel to Chelsea Market and the High Line and back, so obviously a walkable spot (if you enjoy traipsing through half of the city....). Not inexpensive, but then nothing here is...it's not over the top luxury, but nice and understated. If you're looking for a large room, make sure to upgrade to a much larger suite as the upper end non-suites are not very large.
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Kealani S.

Yelp
Classic NYC establishment- wonderful staff food and rooms- along with a fun scene at the bar downstairs nightly! Staff is extremely accommodating.

Jeffrey S.

Yelp
I feel dirty after staying at this hotel. The bathroom smelled of body order. The shower/tub stall was not very clean. The room was small. Yes it's NY but it's just small. Some of the staff was ok and others were down right rude. The view from our room wasn't bad but not great. While it's close to Central Park the location has no other redeeming qualities. Is it quieter then other areas...I guess but there's very few restaurants and shops right near by. You get none of the conveniences of nyc here as far har everything you need being right out the door. The beauty of manhattan is that you can get to most places pretty easily from other places in Manhattan so there is absolutely no need to spend the money on this extraordinarily overpriced excuse for a "high end" hotel.
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Leslie D.

Yelp
Overall good experience. Booked a 4-night stay last year through Amex FHR. Several things I particularly liked about this hotel were a) The daily breakfast. Their restaurant has the best egg benedict I have ever had. b) You can text the staff for any requests or questions and you get instant responses. c) Great location. Although you don't get the park view, it's very close to the central park. The reason for a 3-star rating is because: We arrived pretty late that day due to a delayed flight. The staff told us we got a room upgrade as part of Amex's benefit. But by looking at the floor map on the back of the door, our room was actually the smallest on the floor (3 or 4F) and next to the stairs, and by looking at the online bookings there were still better rooms available, plus there was constant noise from the stairs throughout the night so the first night was not very good. The next day I decided to talk to the staff. In the end, they moved us to a higher floor room with a balcony (see picture). It was really nice and the room was a lot bigger with a kitchenette.
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Marilyn J.

Yelp
Stay somewhere else!!! You will be unable to sleep with the construction noise! I had hope to update this review before my stay was over, but this started out wrong and obviously is not improving! I checked in for 4 nights to celebrate my bday. On my return from diner on checkin day; I brought wine knowing the hotel restaurant would be closed and requested a wine glass from the bar/restaurant that had guest/known regulars at the bar... the hotel checkin employee volunteers and grabs 2 champagne flutes; I kindly asked for wine glasses fir the second time the wider cups... since obviously he didn't know! Víctor responds I'm doing you a favor... I work in the front desk My response: you didn't do me a favor, you performed Customer Service, and I am thankful and appreciate you!!!! He continued to tell me as I walked away to call zero. I can and would've dialed 0 if the bar was empty... considering that if regulars/guests can drink; I can have an empty glass. Plus if your job is the front desk then why offer to help until it wasn't what i asked for ???? Don't work hospitality if you will have a stupid attitude when guests realize you can't tell a difference between champagne and wine glasses!!! Loews hotel improve training , why not!

Gus P.

Yelp
This is a fantastic place to stay if you are down in New York City for a quick trip. You can walk within just a block to many great restaurants and great places to shop. The hotel rooms themselves are just so inspiring every inch. The bathroom is so beautiful with the tile from top to bottom and the shower feels amazing at night. The beds are extremely comfortable too. After we left for a tour in the afternoon, the housekeeping staff were excellent and even hung up our suit jackets in our closet. I am extremely impressed with this hotel.

Tina K.

Yelp
I always go through my AMEX platnum card. We decided to go New York for Thanksgiving week. This hotel is on the list Fine Hotels and Resorts. Our reservations was done over six months prior. I called them and ask them we would like to be higher floor we paid extra for, they told me that is not an issue. Please see the pictures they put us in. This is Fine Hotels and Resorts throough American Express Platnum.
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Brendan W.

Yelp
https://youtu.be/H0zFrnrGeZI Lovely hotel on Park Ave. We stayed in room 728 in the 2 bedroom 3 bathroom suite. 5 TVs. 1 in each bedroom, TVs in the mirrors in the full baths and a TV in the living room. The pantry area had a small fridge and microwave with plenty of storage. Spacious bathrooms. Comfortable beds and 5 stars for their pillows. The blackout curtains work well, no light gets in if you want to sleep in late. They are power operated and quickly roll up or down. No ice on the floors, only through room service. Excellent service. Easily a 5 star hotel.
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Ben S.

Yelp
Excellent, as all Loews are. This beautiful hotel has all the amenities of a classic NYC upscale hotel. Valet parking at a premium price, friendly door and bell staff, easy and quick check in. Staff was great across the board, eager to help but not overbearing. Small lobby but modern decor that made you feel like you're at a fancy hotel. We received a room on the 7th floor - it was in the back of the hotel and overlooked an alley, but we booked at the lowest rate. The room itself was big for New York, with a comfy bed and a nice, updated bathroom. We didn't use the fitness center or eat at the restaurant, but both looked great from the outside. It's more expensive than some options in the city, but at the lower end of prices for a hotel of its class. If you want a top-shelf stay in Manhattan for a reasonable price, go with the Loews.
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Jennifer P.

Yelp
Wonderful stay. Beautiful hotel situated in midtown and centrally located. As a native New Yorker, I have very high standards and the Regency exceeded expectations. The staff was friendly and inviting, especially Abdul at the front desk during check in. The room was very large (by any cities' standards), modern and sparkling clean. Great views and all of the necessary amenities. Housekeeping and room service were responsive and prompt. The lobby is also lovely - it smells like a botanical garden. Great bar with well balanced cocktails and interesting nibbles. We will definitely be back - the Regency is my new gold standard for hotels.
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Gil P.

Yelp
This is our second and last time we stay here. Let me explain. This hotel and staff are deficient on attention to detail and/or guest requests. We are traveling with my 96 year old mother in law to visit family one last time in NYC. This morning I requested a shower seat from a hotel employee as it will be considerably safer for her to use the shower . After waiting one hour for it, I went to the front desk to inquire about it. After the obligatory apology and blah, blah, blah, I was told by Adam (today's manager) that he would follow up with housekeeping. The chair was finally delivered ~20 minutes later and one hour twenty minutes after my initial request. Our suite has a small kitchen. Do you think it is supplied with anything? It would have been a nice gesture to have it appointed with dishes, silverware, glasses, coffee mugs, dish soap and hand soap, paper towels, napkins, etc. I was told by Adam that their policy is that guests must request these items. Really?! Even the Hampton Inn Suites has well appointed kitchens along with coffee makers and electric tea kettles with things one would need in a kitchenette. There is a major deficit when it comes to basic room details at this hotel. They seem to live by their past reputation and need to seriously overhaul their training program. Perhaps staying at other hotels as a guest will allow them to experience what guests should experience here. There are plenty of hotels in NYC and I suggest you stay elsewhere.

Cindy O.

Yelp
First stay at Lowes really tired rooms!! Super musty - absolutely won't comeback - rooms are so small and windows are micro with no view making the rooms super claustrophobic!! Too many nicer and newer hotels to choose from - and WAY OVERPRICED!!! Super bummed !!
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Camilla S.

Yelp
This is an absolutely fantastic hotel. I had been looking at the pictures on their website before arriving, and I was very pleased to see that the pictures really represent the hotel. We stayed at the hotel for 8 days, and it was perfect! The lobby is so beautiful and the staff is very polite and they really make you feel comfortable. The rooms are spacious and very comfortable. The bed was excellent, I love the American style of bed where you almost have to climb up into the bed. Lots of pillows and the air conditioning was a blessing (it was really hot And humid in the city during our stay). In the morning there was complimentary coffee in the hotel bar, I really enjoyed going downstairs, grabbing a cup of coffee and going back up to get ready for the day. They have a pretty large room service menu, which I unfortunately didn't get to try, but it looked really good. On top of all that, we got to keep our rooms until 2 pm, which was wonderful, since our flight wasn't until 10 pm. I had very high expectations and they were definitely fulfilled. They also offer free wifi during the stay. If there is one thing I would have liked, it was having the breakfast included in the stay, but I know that's not generally a thing in the US, and there were lots of places to go to get breakfast in the vicinity, so it's not a big problem. The hotel also helped with transportation from and to the airport, which was wonderful, very VIP to have a driver pick you up at the airport and bring you back there.

TJ J.

Yelp
We stopped into the Loews Regency as the front entrance was beautiful for the holiday season. We wanted to get a drink and an appetizer and enjoy the ambiance the hotel bar offered. The setting was lovely, but the service was horrendous! The staff outside of the hostess, were rude and not on par with the expectations of a bar that is going to charge $25.00 for a drink. One of drinks ordered was a Vodka Gimlet (Vodka, Lime Juice and sugar with a lime wedge garnish) a simple drink. What was served was more akin to a Lemon Drop (vodka, lemon juice, sugar and a lemon garnish), the drink was sent back but the waiter came over saying, they had used Citroen vodka which was decidedly lemony and the drink was very sweet. The waiter the rudely grabbed the "manager" who in turn rudely argued the drink was a vodka gimlet. They made another one "less sweet". In the meantime we had waited for 40 mins for our cheese platter and crab cakes, all the whole tables who had arrived after us were getting served their food. The new drink arrived and again was lemony not lime flavor. It was decided that we would cancel our order, pay for the drinks and French fries (which were good) and leave to find a more enjoyable place that wouldn't have the feel of a battle... we flagged down our waiter (I literally said, "excuse me", and he kept walking on saying "don't worry it is coming", not giving us the chance to express our desire of cancelling. We finally were able to communicate that we were cancelling the order, wanted to pay and leave. One in our party actually tried to get the manager to no avail. This was such a disappointing experience. The Loews in Hollywood, California was so much classier.
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Ulrich G.

Yelp
First it seemed to be a quite good hotel in the middle of New York not far from Central Park. Unfortunately there is carpet on the floor and the rooms have a quite small and old fashioned bathroom. I had the impression that service incl. concierge are normally very friendly and helpful; beds are great, it is not noisy although you are in the center but it is surely not cheap - even a simple beer costs you 15$ what is even for me as a Swiss pretty exaggerated. Unfortunately our son had a epileptic crisis and we had to extend our stay in NYC to care about him in the hospital. Under these particular conditions the hotel did not really try to help us finding a room, either in the same hotel or at least close by. Honestly I would expect a little bit more than just the great and incredibly helpful advise "Please look in the internet for an alternative - we are fully booked" from a hotel the rooms cost almost 300$ a night. That is about the style of a low class budget hostel and deserves consequently one single star.
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Mitch B.

Yelp
Update 2/13/18 because, for lord knows what reason, my company still does meetings here. This place is utterly ridiculous. They "fix" their technology, and it invariably breaks something else. The price for breakfast has gone UP - it's now 75 bucks per person for eggs, bacon, sausage and coffee. Want bagels? Add 18 bucks a head. There is absolutely no excuse for this, nor should anyone use this place for business purposes. The "Captive audience" surcharge is insane.
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Kiki H.

Yelp
This review is long overdue but we had an excellent stay at this hotel over the new year holiday. The resort is immaculate and luxurious. I liked that every day in the afternoon they offered complimentary champagne and hot chocolate (which was delicious and not some packaged stuff). The hotel had a beautiful tree in the lobby to celebrate the holidays. The location was also fantastic! All the great shopping and Central Park were very accessible and an easy walk. We flew in on a red eye and our room was not ready. Unfortunately there was a hiccup with the room we booked because the guests who were supposed to check out of our room had some sort of personal emergency and had to stay longer. This was the only type of our room left (grand executive suite) and we were pretty disgruntled at first, and being literally exhausted didn't help either. But the hotel truly went out of their way to make it right, particularly the director (I think his name was David...). They put us in two standard rooms the first night and then moved us to the Glamour Suite for the rest of the stay, all at the same cost we had booked at. I was very impressed with the customer service and very appreciative to have been moved to the Glamour Suite which was stunning! We had views of Central Park, a small kitchenette, two full bathrooms (both spacious and luxurious), a huge seating area with a large tv, and a beautiful bedroom with a huge walk in closet. This suite definitely made our trip!! I would highly recommend this hotel and definitely would return. Although expensive, you definitely get what you pay for in terms of service and the beautiful hotel and rooms (even the standard rooms were spacious and nice).
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Shelby M.

Yelp
Not 5 star in my book. I've stayed in many 4-5 star hotels in Chicago and other cities and this one definitely does not meet our expectations. Arrived today for a family vacation/15th wedding anniversary trip. To the hotels credit, we arrived a couple of hours before check in today and they did let us check in early. The person working next to my check in person offered my kids some coloring pages and a little toy. We went to our room on the 12th floor and when we walked in my kids couldn't believe how bad it smelled. I'm not sure how to describe it, but either an overwhelming smell of mildew or cleaning solution. We couldn't wait to get outside. The hallway was very clean and smelled much fresher. Room size is comfortable. I went to use the restroom and the toilet seat was dirty...which is so disappointing! It has a goo on it, kind of like someone put a sticker on it and removed it. I've become accustomed to hotels that offer a "pure" or allergy friendly rooms upon request and I completely forgot to ask at check in and it was not an option online. I'm super allergic to down so stopped at the desk and asked them if they had a down free room or if the linens could be swapped while we were out. Came back hours later (room smelled a little better after the air conditioning kicked in) and I couldn't tell if anything had been done with the linens. The down was still on the bed, but I did find 2 extra pillows on a chair in the corner. When picking up the pillows I noticed trash on the floor from the last guest I assume. I had higher expectations at this price point, I'd say pass on this one.
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Riley N.

Yelp
The restaurant might have the worst service I have ever experienced in my life. We stayed for 4 nights and every single time we went there it was awful. One morning we ordered 3 bagels and some yogurt and after waiting 45mins and asking them to check on it multiple times it all came out ice cold. The waiter was no where to be found.
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Chris A.

Yelp
Great hotel. Excellent service. The bar and restaurant can be a bit crowded on the weekend because it seems to be a neighborhood gathering place for brunch and drinks.
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Alexis L.

Yelp
Terrible. Do not stay here in the summer. ACs in rooms do not go lower than 75 degrees, making the entire experience terrible. For this price ($400+ / night) I could have a similar room with functioning AC. Loew's should be ashamed of itself.
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Audra R.

Yelp
4.5 Best bang for your buck in the 5 star range of nyc hotels. Absolutely loved the decor and feel. It wasnt stuffy or old like most 5 star ny hotels. Had a luxurious contemporary style without being pretentious. Most expensive ny hotels you walk through the door and feel awkward if youre not 50 and dressed preppy and conservative, bleh! That being said it ideal for 30-40 somethings and even business travel. It has a boutique feel without being too small. The rooms are very spacious thank god because even if you spend big bucks in the city its hit or miss. Bathrooms are either smaller and well appointed or giant and spa like. Theres a tv in the mirror which is delightful while taking a bath. Housekeeping and doorman were awesome. Front desk left a lot to be desired. Not that warm or helpful. Couple blocks from the park, good subway location, skip the view rooms unless its on a corner, not worth the extra cash. Would visit again and trust loews in other cities as well.