Elle W.
Yelp
It was my first time at Logan's. There was so many people in front of the candy display so I couldn't see the candy selection. I got in line thinking the group of people were the line, and that as it moved forward, I'd get my turn to look at the candy display to choose my candy. To my surprise BRENDA greeted me and immediately asked me if I needed help. I said, "I'm just in line."
Brenda: thats why, (condescendingly) YOU WERE IN LINE NOW YOU'RE OUT OF LINE- what can I get you?
Me: I'm unsure, I'm waiting for my husband to see what he wants to get.
Brenda: *visibly annoyed*
Me: here he comes now. What would you like to get?
Brenda: what do you want?
Husband: I'm not sure it's our first time here, I've been in the store 30 seconds I haven't had the chance to look.
Brenda: you should have done that before getting in line!
I walk away because I'm not dealing with that nasty attitude. She follows me and tells me, "you guys don't know what you guys want I'm just going to move to the next person."
By this time, I'm extremely upset because it's our first time here and wanted to spend $ supporting this small business but she literally killed my mood. So I rudely and ashamedly so, gave her attitude back and dismissed her with a wave of my hand and said, "that's fine."
Brenda, I know the holidays are hectic for your store. The tight quarters and large crowds and long weeks as we approach Christmas are overwhelming and you were frustrated and maybe have a sense of entitlement because it's your family business (I'm almost certain by your boldness) but it's no way to treat people who are visiting your establishment and keeping your lights on. What you could have said is, "oh, welcome, there's a large crowd here now due to the presentation but no need to rush in line, there's many workers here taking orders so you won't have to wait in a long line. Please feel free to walk around the store and squeeze in where you can to view our selection. When you're ready I'll be here to help you box up your order."
Everything here is overpriced for what it is. However, the experience is what makes it worth the drive. The presenter was charismatic and brought life to the store. When he retires I hope someone can impress the crowd like he can. Each candy cane is $5, ginger bread men and trees $10. People come here to keep the tradition alive, and give their children the experience of having learned how candy canes are made. But, with no one really being warm or welcoming and interactions like the one with Brenda might be enough to not come back.
Charlie Brown is right, Christmas has become too commercialized- no one has the spirit anymore. Happy Holidays, Brenda.