Logis Hôtel le Castel Ac'h

Fantastic location. Simple clean rooms and sea views with little balconies. Good parking. Restaurant was ok, food was good and pricey but - service was terrible. There were only two teenage girls and one teenage boy ( who had not been taught how to open and serve wine) to serve everyone. No manager. They forget our main courses so after a patient wait of over one hour, we complained and were met with indifference and no apology. We did not eat there again. Breakfast offering were also minimal and low quality. It strikes us that the Hotel suffers from a lack of competition in that location and is resting on its laurels. That’s just not good enough.

Arrival a bit perfunctory, key given to us ,no explanation of how we got to the parking or room.|Lovely clean functional bedroom.|The restaurant was overpriced and served by three surly teenagers who did not know what to do.|Our wine bottle had the cork broken when opened we were then served a glass of warm white wine- no tasting it first.|Our first( cold) course took 30 mins to arrive. 1 hour 50 minutes later our main course arrived and was slammed on the table by the grumpy waitress who then flounced off cross because we had pointed out how long we had waited - ( in French not English).|Very expensive for 3 servings and one bottle of wine - £140

We arrived after a long car ride in Lilia - the hotel is very well located with a beautiful view to the beach and right next door to the most amazing restaurant. The owner was very kind and helpful. But the stuff members not well trained at all. They couldn't give any proper information about the hotel itself. The next day we got wake up twice (while sleeping in), because no information to the stuff from the front desk about extension for the stay. Some of the stuff probably never worked in hospitality before. But the worst was, the owner was not interested of knowing how it was for the guests to stay there :(.

The hotel’s location on the coast is stunning. A walk along the coastline is recommended

This hotel has great potential but needs more attention toward customer experience. We stayed for 2 nights. The room was lovely and spotless. We tried also the restaurant on the night of our arrival. It was complicated to get a table, even if we were guests of the hotel, but they manage to give us one. The food was pretty good, although I was personally expecting a little more from the whole experience. The service and staff was absolutely not at the level of a Michelin guide mentioned restaurant. During the aperitif, we ordered a small plate and a bottle of wine. All was excellent, but we waited 15 min for a bottle of wine while the food had been already served. Same situation during dinner, we waited 15 min a bottle of water and had to sollecite it. I give 4/5 because we were extremely happy with the room, the view, the breakfast and cleaning. The Restaurant has great potential but service must improve. Looking forward to come back.

First the positive point: all of the personnel is very friendly but not efficient. And that ist about it. ||HOTEL: The rooms in the hotel are extremely small and only have 1 chair for 2 people. The balcony is even smaller for 2 people. The rooms have white walls with no pictures or decoration. The rooms do NOT have a safe as stated on the internet site of the hotel. And the Wifi does not work at all. The price considering the options is extremely high.||RESTAURANT: The interior of the restaurant has no charm what so ever. The food is (considering French standards) very expensive, with a very limited choice on the menu and worst of all it was cold when we received it (it was taken back an "rewarmed"). The breakfast is also very over priced when compared with the offering. Very little cheese on a small plate and even less ham on a smaller plate. The bread was not really fresh.||Summary: This is a typical Hotel / Restaurant which lives from its view of the ocean and the landscape and does not try to add a further benefit with good services!

Absolutely brilliant, very welcoming place, recommended to stay 😀👍

Nice welcome on arrival, room small but cheap. there was a notice saying it was being done up but it seemed fine. Public rooms had very dirty furniture, the seats need recovering and in the dining room you felt a bit wary about sitting on them. Stair carpet was stained and wallpaper marked all the way up the stairs||Breakfast was 12 euros and not worth it, dreadful coffee and no croissant or eggs which might be expected at this price. Nice swimming pool and lovely location overlooking the bay. Needs a bit of management tlc and then it would be fine