Jocelyn R.
Yelp
I live in Massachusetts , kept seeing this place on instagram I was like great! I finally make to NY and make my way into this place. I was excited, turned out to be a total disappointment, I ordered my food (Churrascos with mashed yuca) in which it took like 2 hours for it to come out. I was wondering why because it was empty; it was only my friend and I. For starters service sucked, Food finally comes out and is its cold, I had asked for my churrasco to be well done, it was not. I couldn't even cut through it. The churrasco was super rubbery. I had told the waitress my issue at this point. And I did not want to wait longer being I waited so long he first time. I wanted to leave. She brings out this person who might have been the manager, I explain to him the situation. Then this man decides to argue back with me that my food is well done, that I am going crazy. For me well done, should not have any pink in my meat. He still argued with me. We came to the agreement he would fix the make the churrasco well done, and it was only going to take 2 mins. So,
15 minutes later sill no food and when it finally came out, it seemed I like I was re living the first scene, food was cold and the meat still not well done just gross. I will certainly not recommend this place & never ever step foot in that place again far travels for huge disappointment. I've never met a manager that actually argued with a customer. That's a big no! Specially steak. :(