Gourmet Reviewer C.
Google
This place is NOT PET FRIENDLY and will not accept even an assistance dog!
We made a reservation for dinner for two and we were much looking forward to our dinner when we had the very unpleasant surprise of a bossy Spanish lady not allowing us to the table due to my small (8kg), trained, very well behaved assistance dog.
I explained to her that this is an assistance dog that will simply sleep under the table and that we made a reservation. She did not allow us to stay at the reserved table, saying she was sorry but we have to leave.
I told her this is discrimination since I need my assistance dog and she insisted on an acute tone that this is not discrimination.
What an unpleasant experience, unfriendly staff!
Sadly it is one of the few restaurants in Vienna that hasn´t caught up on the modern world with regards to pets and, even worse, assistance dogs, discriminating against those who need a trained assistance dog by their side at all times!
P.S. To Lola Team Response:
1. I clearly said it is an assistance dog. You understood and you said we have to leave. So did I have the chance to show you the documentation of the assistance dog? No I did not. Or are you now changing the story for the sake of your publicity?
And yes, it is discrimination because you don't give the chance to people who have a disability and in need of an assistance dog to take a seat at your place! You immediately said we have to leave after I said it is an assistance dog, EVEN WHEN I MENTIONED I CAN SHOW YOU THE DOCUMENTATION YOU CONTITNUED SAYING WE CANNOT STAY. It was a very disappointing experience. You could at least own up and be honest about the situation, hypocrisy is not helping you much.
In Vienna all restaurants, bars, cafes, no matter how small allow dogs without any problems or fuss. But somehow it is only the Lola Restaurant and its team who has a problem with it.
I already mentioned this disappointment to my pet friendly community, many of whom also happen to be restaurant reviewers and they are also yucked out about this attitude and of course not interested in visiting you. And will further ensure to use my influence to guide people towards more friendly places!