Rachael B.
Yelp
My daughter wanted to go to this store because it was recommended by her friends. Upon arrival, we were greeted with helpful women who told my family ( there were a bunch of us ) to pick out many dresses. It was a great experience and also fun. The girls were attentive to my daughter, as well as looking on her phone to see if there was any dresses at her school that were taken. Being a first time prom mom I did not know what to expect, my daughter selected a dress, although not her size, the sales girls were able to clip it back to see how it would look. I paid for the dress, although it was pricey, it did not matter, my daughter looked beautiful. I asked a lot of questions about the dress, the sales girls kept me at ease, or so I thought. It was time for the fitting. We ( my daughter and I) couldn't wait to see the dress again. They called us in four - six weeks as the said. My daughter put on the dress, and I tried to zipper it up could not get the dress over her backside. I called one of the women over because my daughter although trying to hold it together, started to tear up. She finally got it up. Although she zipped it up if my daughter had sat or moved the zipper would have popped. She told us that sometimes since it is new that this can happen. Again, I believed what she had to say and we went on to the alterations. When we went to the alterations, they had to let it out 1 1/2 in on both sides of the dress because it was too tight. At this point, my daughter is upset and I am starting to get aggravated. In my opinion, the sales person who helped us ordered a dress that was too small for my daughter. How can you let a on both size an 1 1/2 on both sides? Straps needed to be altered because there was a gap in the back. Lesson learned: BUYER BEWARE bring your own tape measure if you want an accurate measurement. When we came back for our fitting, we could zip up the dress but it seemed that the straps were not altered still a gap in the back. Again, my daughter became very upset because this is her prom and it did not fit well. During this time NO ONE came up to us and asked us what the problem was. The seamstress fixed the gap and straps but there is a gap where you see the hook and eye. When I asked how we can fix this. They had no solution. We have no solution. Yet, we paid for alterations that clearly not up to our standards. I will never go back here.