E.B R.
Yelp
Just came Back July 11,2024 . I ordered my Food around 7:55pm.
I'm Not Offended or mad. But, I had to Stand up for myself....
1. I'd Appreciate an Accurate Wait Time. I was told 10-15 min.
I ended up waiting about 30 min.......
The Manager in all Black whom looked like he was in his late 50's or in his 60's.....
I don't know how my Order or Receipt got Lost.
But, by the time I went to the Register, they couldn't Find my Receipt and I saw they had to Make it Right on the Spot....
(I've been waiting 15- 20 min.) Already....Even Left, drove around to Run an errand. And, Came Right Back..
*Take Out Orders should Always come First rather than Phone or Internet orders..... I Remember working at a Pizza place-Under a Really Amazing Boss, I had in La Jolla.
The Rule was: First Come, First Serve.
2. Well, I don't Know how all the people who came in After me got their orders and were ALL Dining and sitting down Already..
But, they were There After me. And, I was Able to Beat All the Foot Traffic.
There were was bunch of Junior High to Highschool looking Kids/Teens....
* I noticed the young boy on the Register knew one of them and gave a handshake..., The young boy was Respectful. But, I had to wonder if his buddies got Hooked up, though.
3. $18 cost. And, there's Very , Very Little cheese on my Fries. I was Confused, Looking at it. Did you guys run out of Cheese?!
4. I had to get out of my car, to go inside and ask them for more Cheese, to my Already Late Order.....
On a Positive Note:
+ I Appreciated the other Manager whom had Lots of Tattoos + had a hat on. He was Excellent. And, Empathic + Caring. He double checked for me to See if there was sour cream and cheese on Both my Orders.
He was Awesome. I'd like to give a 5/5 Rating.
But, the Other Stuff was Disrespectful. And, I don't Tolerate Disrespect, Big or Small...
I can tell the other Manager knows how to be Respectful -as he called the young good looking man behind me (in line) 'Sir'.........
That Manager didn't even say 'Sorry', when I asked for more Cheese.....As, it was an Inconvenience for me.
But, I do Acknowledge it was Nice that he gave a lot of Cheese, (in those black cups, that are bigger than the salsa cups) that could be shared between Both my orders.
I just find it Strange how I was the very Last one to get my Order. When it was predicted it would only be 10-15 min. Wait time....
But, All those young guys After me had Theres Before mines....??
Make it ,make Sense.
I made a comment... And, the other Manager told me that those orders were Phone/Internet orders....
But, Judging from the Comments and Reviews about their wait times, being 40 min-1 Hour.
Something Weird is going on, Here.
And, they should do Something About it to Keep the Customer's Happy.