Lone Star Westgate

The downfall of this restaurant is appalling. Been going here for over 3 years, suddenly I was told the menu had changed. Not in a good way. The picture below showed the before and after of the Burrrrito (chicken), both cost $26 except now it comes in a metal tin instead of a proper plate and lacks chili rice and coleslaw (extra $8) They also swapped out everything for corn chips and guacamole... What happened? I am saddened because this is my favourite restaurant and I'm afraid I cannot come back anymore. We usually sit right behind the reception, and are served by lovely waiters. But this change is unacceptable.

Family and friend times are very memorable moments. An outing becomes more memorable with good food and surely better service. It was our first day as a family and Sapphire made our time shine with pleasant and friendly service. Cheers to Lone Star Westgate.....!

We came here for dessert and were not disappointed! Highly recommend the milky bar pudding 🔥 also the best mocktails in the game! Massive shout out to Lexi for the best service too 10000/10, will definitely be back!

Malsha was our server tonight and she was super bubbly, thanks for making our experience enjoyable. Food was great and the drinks were yummy. Ribs, steak and kiwi fruit based drinks.

Lexi went above and beyond to make our hens night dinner enjoyable. She was polite, helpful and sweet. Shes definitely great at her job.

I’m genuinely disappointed with my most recent experience at Lone Star — it’s a real shame to see how far this place has fallen from what it used to be. We were excited for a good meal, but instead left frustrated and underwhelmed. Firstly, the wait times were completely unacceptable. We waited over an hour and a half for our meals to arrive, and my friend didn’t receive her margarita until 45 minutes after ordering — and when it finally came, it was barely drinkable. Not only did it taste off, but it was clear no care had gone into making it. When the food finally came, it sadly didn’t redeem the experience. The ribs were dry and lacked the bold, juicy flavour Lone Star used to be known for. The overall quality just wasn’t there — it honestly felt like everything had been sitting under a heat lamp for too long. There was nothing fresh or vibrant about the meal. Lone Star used to be a go-to spot for a great feed and good vibes, but this visit left me questioning whether I’d return. I understand places get busy, but the lack of urgency, attention to detail, and basic quality control made it feel like the passion’s gone. Constructive suggestion: If wait times are going to be this long, customers should at least be given a heads-up when ordering. Better communication and consistency in the kitchen and bar would go a long way in bringing back the Lone Star reputation that used to make this place a Kiwi favourite

Saphire was absolutely amazing tonight, got straight to the point and made our experience truly unforgettable, I brought my brother for the first time and we both enjoyed the food and beverages provided, appreciate you Saphire for making our experience truly exceptional,

Good sized portions and decent quality food. Pretty expensive but in the current climate probably fair. The service of Lexi was great. She was attentive and we were impressed with her recall of our orders with no notes!