Ken P.
Yelp
I wish I could review the beer, people seem to like it. This review is solely based on the service.
I was in NH on business and wanted to meet a buddy for dinner on a Monday night. Ideally, he and I both wanted to connect at a brewery which can be challenging on a Monday night. I was very happy to find that Lone Wolf Brewing was opened on Monday and had good reviews. It was going to be a haul, they were 45 miles from my hotel and 20 miles from his house but figured what the hell.
Driving the 45 miles took almost 90 minutes, I arrive at the establishment ahead of my friend and immediately think, huh, seems dark and plenty of open parking spots. I could see some people inside so I thought, guess just a slow Monday. As I enter I can tell these folks aren't customers and I recognize one guy from the website. They all look at me a little bewildered and I ask "are you closed"?Quick response "yup"
So I ask, "are you always closed on Mondays"?
Seemingly annoyed response "always"
So I ask "is that reflected on the website"?
Response "ummmm yeah" with a smirk and a giggle from one of the women sitting there.
So I depart, text my buddy that the place is closed and we find another spot up the street to meet. I'm thinking to myself, hmmmm, can't believe I messed that up so badly, hell I could have just gone to his house or where he lived and saved 20 miles of driving (about 45-50 minutes). I jump on their website just to double check and I'm not crazy, the website says they are open until 9 on Mondays (pic attached).
Just for my own sanity I send an e-mail and the pic from the website kinda expecting a response like "oh damn, sorry, we'll update the hours, sorry you wasted all that time"
Unfortunately, nothing, apparently no shits were given about me and my buddies time. So here we are 2 weeks later and I'm reviewing them.
Piss poor customer service.