Jill C.
Yelp
This is not my first visit to Longhorn. In fact, I used to come here at least once a week when I worked in Chantilly. This particular rating has to do with a to-go order I placed this past Saturday evening.
Their app is fairly straightforward and easy to use. However, expect about a 30 minute wait before you are able to pick up your food (as set by the app). So plan accordingly. During the order interface, the app will ask you for a cell number, and their system will text you to confirm the order is received and text you with directions on how to indicate you are here for pick up and what parking spot you are occupying.
My order was for two renegade sirloins with side dishes, and I clearly indicated in the notes for each entrée that I would like two bread set-ups with my order. (In years past, they started to get chintzy with the bread; instead of including a whole loaf for two people, they would only include a small half. That was the case in the restaurant, but you could always ask for more. Can't ask for more with a takeout, so I ask for it when my order is placed.)
I pulled up to spot number two precisely at 9 PM when the food was forecasted to be ready. I used the text I received from their system to confirm that I was here and what spot I was located in. I sat approximately 10 minutes in the parking lot waiting for no one to come out, so I called the restaurant and spoke to their carryout person. She said she would be right out with my order.
She did come out with my order within a minute, but did not review or QC what was in the bag against what I ordered. Our side salads were missing their selected dressings, the breads were missing, as were the butters to go with the bread and mashed potatoes. Naturally, I did not discover these omitted items until I was back at my house 12 minutes away. I truly wish I did not tip as well as I did (ahead of time via the app), because the service did not live up to the gratuity.
There was a survey sent by Longhorn via email, and I completed the survey and explained my experience above. I gave my phone number and email and said yes, I would like to hear back from a manager. Today is Tuesday and I still haven't heard from anyone from Longhorn.
As for the food we did receive, we really enjoyed the steaks because they were flavorful and juicy and cooked how we indicated. I thought the baked potato soup was well packed and did not leak in the bag. The salads looked tasty, but of course would've been more enjoyable had they come with dressing!
In summary, Longhorn has a to-go option and the food is tasty. Just prepare to wait 30 minutes before you can pick up, prepare to possibly contact the restaurant rather than relying upon the "I am here" check-in option, definitely double l-check your order against what's in the bag before you leave the parking lot, and perhaps hold off on tipping until you can evaluate the accuracy and service you receive.