Maria Lizano
Google
We made an online reservation — twice. The first one was canceled even though we arrived within the 60-minute grace period. We rebooked immediately, but still had to wait another 30 minutes after checking in. That was already frustrating, and unfortunately, the experience only went downhill from there.
Once seated, we had no silverware. It took about 10 minutes just to place our drink order, and bread came out another 15 minutes later — still no silverware. We had to tear the bread with our hands and scrape it through the butter.
We ordered our appetizer and entrees right away. The salad came out before the appetizer (it was fresh and tasty), and I had to get up at that point to ask for silverware.
Then my husband’s meal came out, and mine followed about 10 minutes later. We had both ordered the Outlaw Ribeye, but my steak was clearly the regular Ribeye. When we mentioned it to the server, he said it was “just a different cut,” which didn’t really make sense. Both steaks were cooked correctly on the inside (his medium well, mine medium rare), but they were burnt on the outside, dry, and completely unseasoned.
I reached for the salt to try to make it somewhat edible, and my husband stopped me — he said, “You shouldn’t even have to do that,” and he was right. The taste of burnt overpowered everything, and I honestly didn’t know what else to do.
After just one bite, we decided we were done. I went to speak with the manager and explained everything — the reservation mess, long wait, missing silverware, and the awful food. I told him we’d pay for the drinks, bread, and salad, but we just wanted to leave. He was kind, apologized, and told us not to worry about the bill.
This was our first time here, and sadly, it’ll be our last. We were excited to try it, but left disappointed, hungry, and frustrated — especially considering the price.