Robert Z.
Yelp
There are really very few restaurants I would advise to skip, this being one of them. We came in for a lunch on a Tuesday afternoon, the restaurant seemed a bit empty, but Jen's never been to Longhorn and we agreed to try it out.
Got seated fairly quickly so we appreciated that. The decor of the restaurant was decent, lighting was fine for a cozy atmosphere. Service was good initially, Kim, our server asked us if we would like some drinks and if we're ready to order and we started out with our usual waters and asked for a few minutes to decide our entrees. They had a decent lunch special but not a lot of steak on it. Mostly chicken and the one steak option they did have was over a salad.
So, we ordered the cheeseburger with a side of loaded baked potato soup for Jen. I had the outlaw ribeye (a bone in ribeye with great fat marbling) at least that's how it was described. It took about 15 minutes to get our food, that's totally normal and steaks tend to take at least 8 - 10 minutes to rest before they should be brought to the table. Bread was the first to arrive, then we got Jen's soup and burger and my steak and a loaded baked potato.
Soup was decent, good flavor and I'm thankful that the server recommended the potato soup, upon reading some yelp reviews, the original choice we had was the shrimp and Lobster soup which wasn't very popular.
The loaded baked potato was fine, nothing really extraordinary, it wasn't loaded with that much cheese, sour cream and butter, just barely enough bacon crumbles for first two bites.
As for the steak and burger both were not cooked to our temperature preferences. For the burger, we asked for medium - it came medium rare. The steak was supposed to be medium rare, it came mostly rare. I could tell the steak was off because as I began slicing it, some blood leaked out into the plate, and the fat and some tendons weren't rendered down at all and were very tough to cut through.
Here's where service could have been a bit better, first we had to flag down another waitress to get our waitress to come back around so that we can have our food adjusted. By the time she came back, I had already cut open my steak and saw mostly red inside; Jen had cut her burger in half to show the doneness wasn't tonight our order. I'm not new to steakhouses, in fact I've reviewed quite a few and am very versed in my protein temperatures and doneness. For the waitress to tell me that my steak WAS cooked medium rare and Jen's cheeseburger was cooked medium was almost comical. We even had her pull out the doneness card the restaurant goes by, it was not even close, but in the end we agreed that both the steak and the burger would be cooked one more level of doneness. So my steak would be cooked to medium, and Jen's cheeseburger would be made medium-well.
I've taken some photos and I have to say, either the chef needs to start using a thermometer to test doneness or they need to change that doneness card and train the staff on it. Because even after getting my steak cooked AGAIN, it still looked pretty rare. I'll let you be the judge, but my review is based on my experience and it wasn't a great one.
I doubt I'll be coming back, I boxed up my leftover steak and decided to finish cooking it at home.
Overall, dissatisfied with the food, and dissatisfied that I was doubted by the waiters and that we even needed to discuss doneness at a steakhouse. Even after all the back and forth and recooking the steak and burger I doubt I can recommend this place.