Glenda F.
Yelp
We happen to stop by here on our way to St. Augustine, FL to have dinner. When we walked in (6:30pm) our first impression, is the place is dated and and needs some TLC. Also, the hostess was nowhere to be found. My son and I went to the restroom (which was filthy, not to mention the men's bathroom - our son found a very undesirable and disgusting encounter). When we returned, they had seated my husband (after 5 minutes of no hostess to be around) in the bar area where the bench cushions had problems (sunken and not stable).
When the waitress/bartender Mykala arrived she asked us for any drinks and we just told her we wanted water. She came back with the drinks and some bread and we just had her take our order since we were in hurry. We had order the Parmesan Crusted Chicken with a Cesar Salad and Asparagus, Sierra Chicken with House Salad and Sweet Potato and grilled unseasoned chicken tenders with a plain sweet potato.
We sat there and waited 30 minutes for the salads and they never came out. We started to wonder what was the holdup since it's always served so quickly. We saw that the Waitress/Bartender Mykala never once went back to check on our order because she was having a long personal conversation with a customer who was drinking at the bar. She then left a moment and brought him his take out order and still continue her conversation while other people were trying to get her attention so they can pay and leave. We also were trying to get her attention to see what happen to the salads. She finally came to our table after my husband flagged her down because she was having another conversation with the customer that was trying to pay. We then asked what was going on with our order and why haven't the salads ever come out. She then said that there was two large parties on the other side that was slowing the kitchen down (which seemed inaccurate as we had seen all the tables on that side all served with their meals as we went to the restroom earlier). Mind you she didn't check our order not even once since she was to busy with her personal conversations and getting drinks. So she said she was going to check on it and then after 40 minutes we get the salads. We asked about the rest and she said they were working on it. So we waited another 10 minutes and I was telling my husband to let's just go since it was not looking very good on our end and we still had long drive ahead. At that moment, she returned and gave us an update on our order and said it will be another 4 more minutes (which during our whole experience she never came to give us any update or even check if we needed any more water). I then told her we were about to leave if it didn't come since we have already waited almost an hour.
After a bit more, the food finally arrived at 7:33pm and it was all cold and the unseasoned chicken tenders were all covered in seasoning. We see a man walking by and I asked him if he was the manager (Mike W.) and he responded that he was. We then told him all about our experience starting with the no hostess and the waitress/bartender personal conversation to the seat cushions, long wait and the cold and wrong food order. He then defended the seat cushions by saying that the cushions we redone but they failed to put the springs back. I then told him if the staff was aware of it then why seat us or any customers in that area. He didn't even respond to my question and just kept repeating the same thing about the cushion. We also brought to his attention that the tenders were seasoned (we returned it) and he just apologized and asked to get another thing but after this whole long wait, we didn't dare as we were afraid to have to wait an eternity to get our order. Also Mike (Manager), never even acknowledged the cold food or address the waitress/bartender or no hostess at the front reception area, he only cared about the bench cushion. Mykala (waitress/bartender) came back and said "I put the order right" but didn't even apologize or seemed genuine of her concern of our experience. So we paid and left to never return to this location in the future.
If you want poor service, terrible seats, cold food, disgusting and dirty bathrooms with an MIA hostess and waitress/bartender who has a mouthful of personal stories and a manager that only cares about defending his bench cushions, then this is the place for you! EATERS BEWARE!