JJ F.
Yelp
This is my first time leaving a one-star review, and there's a reason behind my decision.
On April 1st, I was on my way to meet my friends at Looma space for our kids' playdate when I received a phone call from one of my friends. She informed me that she and her son had been asked to leave. After hearing her account of the incident, I was furious--yes, very angry! My friend was told that her son had broken several rules, such as throwing toys and pushing other children, by a very rude staff member. I've visited Looma space several times before, and on my last visit, I witnessed three kids, aged around 5 or 6, throwing various toys from the kitchen window into the outdoor area. They even accidentally hit my 2-year-old daughter and my friend's daughter with some of the toys. Despite this, neither the staff nor the parents intervened, and I myself didn't intervene either.
The staff indeed need to maintain safety, but it should be done in a reasonable manner. Any rude or disrespectful behavior should not be accepted, especially in a setting where children are supposed to be treated with love and provided with role models.
The children were clearly having fun, and as a mom, I understand that kids enjoy playing with toys.
As children grow older, they learn and explore, whether it's losing toys or even squabbling with each other; it's all part of their development, and there's no need to overreact. It's the reactions of adults that determine the course of events. We didn't even know why my friend's son pushed the other child.
From the rude staff to the manager to the owner, no one showed any remorse to my friends and their sons regarding this unpleasant situation.
Initially, I thought Looma space would be a great place for kids to have fun and for parents to relax. However, unprofessional staff members have left me feeling extremely frustrated, and it has caused psychological distress for the children. This staff member could have handled the children's conflict in a more gentle manner instead of exacerbating the situation.