Lord Baltimore Hotel

There are many good reasons to stay at the Lord Baltimore, first among them is the historic appeal (for those of us into that stuff). The bed and pillows were top notch, the shower nice & hot with good pressure, and the location is excellent. The staff were friendly and helpful. That being said, my room was dark and dreary, with one small (filthy) window facing the sides of building. Very little outside light made worse by the charcoal gray of the walls. Apparently there are rooms with amazing views, if I stay here again I will ask for one of those! There were little glitches in my room, none of them deal breakers, but.... The most convenient outlet by my bed didn't work, nor did the pull out laundry cord in the bathroom. To watch TV in bed, I had to lean forward, otherwise the remote didn't function. I used my laptop. Finally, as with most hotels, there seemed to be no attempts towards sustainability, with single use cups and products found not only in our rooms, but in the cafe, etc. Not an issue for some, but important for all! Would I stay here again? Yes, but I would look for a different room.

This is a beautiful hotel. The inside is gorgeous. The room was very spacious we had two queens beds that were extremely comfortable. The room was clean and neat. I really would recommend this hotel to anyone. It’s very near the hospital as well. The only issues we had was the toilet ran on and off and the air conditioner was not on full cold though we had the air set at 64 degrees. The staff checking in and out were great and the valet was also really nice. They send you a text about checking out so really you just drop your key in the slot.

I love historic properties. The front desk service was excellent and the lobby was welcoming and well decorated. The elevators could be an occasional challenge when busy, and the stairs were okay for going down but not up. The room was comfortable and “interesting” in the way of historic properties (older bathroom fixtures, storage, and lighting), and was quiet and comfortable for sleeping. I would certainly consider staying here again.

Stayed at this hotel because of an event at the convention center. The are both good and bad qualities to this hotel. The bed is very comfortable, elevators are readily available, rooms are quiet and lobby is very nice. Housekeeping is not good. There was only one tiny bar of soap in the bathroom (not enough to last four nights). I asked front desk for some more. Did not receive any so I had to buy soap at local CVS. Second request for housekeeping was received although the front desk attendant acted as if I was asking for the world. You have to request housekeeping at this hotel. There were no cups for the coffee maker and the lamp was unplugged in my room. Lunch place was good. Did not like the breakfast menu so ate breakfast at another hotel. Unfortunately, this hotel finds itself is a sketchy part of town. Next time the hotels right next to the convention center are full, I will stay near Little Italy. Most of the buildings near the hotel are boarded on the ground floor. You do not want to venture further away from the Main Street along the inner harbor. There was a shooting two blocks away while I was there.

Seems like a cool old hotel with a lot of character at first. That impression quickly goes away the first night when you discover that the walls "are super thin"! The guy in the room next to me had a hour phone call with what sounded like his girlfriend and I was forced to listen to both sides of it. I've also noticed that the water temperature gets super hot at times like the proverbial toilet flush. It's been lasting only a moment and hadn't gotten scalding hot. Tonight it went right to scalding hot and stayed that way for several seconds while I struggled to get out of the shower stream while also trying to reach the hot water knob to turn it off and the cold water knob to turn it up. After what felt like an eternity I got the water situation under control and decided I would take a warm shower so if it did get hot again it wouldn't be scalding. Then after about 30 seconds it felt like the hot water was turned off. The location is great. It feels cool because it's old. But I would not stay here again.

As someone who frequently stays at hotels for work and fun, I expected far more from the Lord Baltimore, especially at over $500 for a two-night stay. Sadly, the night staff on Sunday, June 29, around 2:20 AM, made this a deeply disappointing experience. After several unanswered calls to the front desk, the woman finally picked up, only to respond with open rudeness and zero professionalism. I explained that I couldn’t come down due to sleeping children, and she claimed security would bring up what I needed. They never did. After nearly half an hour, I had to wake a family member in another room just to go downstairs. What I found was appalling: the front desk agent, security guard, and another staff member were standing around laughing, completely disengaged. No apology, no explanation, just a blatant disregard for the guest experience. Her behavior came off as bitter and power-tripping, not service oriented in the slightest. The building may be beautiful, but hospitality matters and this staff member made it very clear she didn’t care. Until serious changes are made, I strongly recommend looking elsewhere. A luxury setting means nothing without service to match.

I just a great weekend here, the rooms were clean and spacious. I loved the ghost tour and being able to hear and see the history of the hotel. My only complaint is the valet. I had a coin taken from my car that I got on deployment to Africa. I cleaned out everything else, thank goodness, but it’s definitely a violation and really low losing something I can’t get back.

Awesome historic hotel. Lovingly maintained in a tasteful manner true to its historic roots. I am giving five stars for the rooms due to the tasteful historic treatment but these are small by modern standards. True historic luxury in the 1920s style, which was what I was looking for. Immaculately cleaned and maintained rooms. Kitchen and bar service were excellent and the staff was friendly, polite, and helpful without being obnoxiously deferential. Just a fantastic local hotel with lots of history.

Discover the Enchanting Lord Baltimore Hotel: A Must-See Destination Nestled in the heart of downtown Baltimore, the Lord Baltimore Hotel stands as a tribute to the city's profound history and rich architectural heritage. Named after George Calvert, the founder of the Colony of Maryland, this magnificent hotel is listed on the U.S. National Register of Historic Places and has been a cherished member of Historic Hotels of America since 2005. With its captivating Beaux-Arts architecture and storied past, the Lord Baltimore Hotel is not merely a place to stay; it is a cultural experience that beckons travelers from all over. A Landmark Steeped in History Originally inaugurated in December of 1928, the Lord Baltimore Hotel was the last high-rise building developed with classical ornamentation in downtown Baltimore. Under the vision of local hotelier Harry Busick and designed by the distinguished architect William Lee Stoddart, the hotel serves as a magnificent illustration of 20th-century hospitality. Stoddart's work is considered one of his finest achievements, showcasing a stunning mix of Italian and French Renaissance elements. The hotel's impressive stature--standing at 289 feet and originally the tallest building in Maryland--enhances the local skyline and captures the imagination of everyone who experiences its charm. The hotel was born from tragedy; its predecessor, the Caswell House, was reduced to ashes in the Great Baltimore Fire of 1904. Yet from these ashes rose a structure that would become a beacon of elegance and hospitality in the city. The grand opening of the Lord Baltimore Hotel was a momentous occasion that featured prominent figures like Governor Albert Richie and Baltimore Mayor William F. Broening, ushering in an era of prosperity and cultural significance. Architectural Splendor The architecture of the Lord Baltimore Hotel is truly a sight to behold. Designed in the beloved Beaux-Arts style, the building showcases a "U-shaped" foundation that beautifully balances form and function. The exterior features ornate carvings, a striking copper-topped tower, and elements resembling the grandeur of Italian Renaissance design. Inside, guests are greeted by a spacious lobby adorned with a stunning Murano glass chandelier, classic oil paintings, and polished brass accents, providing an atmosphere of timeless sophistication. Two elegant event spaces, the Calvert Ballroom and Versailles Room, offer ideal settings for any occasion, blending historic charm with modern conveniences. For dining, the LB Tavern serves a modern twist on classic fare, and the LB Bakery offers delightful baked goods, making every meal a celebration. A Legacy of Inclusivity and Change What sets this historic hotel apart is not only its architectural beauty but also its commitment to progress. In 1958, the hotel proudly defied local ordinances prohibiting African Americans from staying. Among its earliest guests were baseball legends Hank Aaron, Willie Mays, and Frank Robinson, who graced the premises during the All-Star Game. This progressive history speaks to the hotel's commitment to inclusivity and reflects a broader societal change, making it a prominent landmark not just in Baltimore, but in American history. Captivating Guests Through the Decades Over the years, the Lord Baltimore Hotel has played host to numerous famous guests, enhancing its legendary status. From civil rights leader Dr. Martin Luther King, Jr. to pioneering aviator Amelia Earhart, the walls of this hotel have witnessed countless stories and historic moments. Celebrities like Babe Ruth and Willie Mays have also graced its halls, connecting guests to a vibrant past filled with remarkable achievements. A Contemporary Revival Fast forward to today; the Rubell family acquired the hotel in 2013 and has breathed new life into this Baltimore institution. Following a multimillion-dollar renovation, the hotel re-emerged as an independent destination, receiving numerous accolades, such as being named one of the "Top 25 Maryland Hotels" by U.S. News. With its dedication to maintaining the building's history while offering exceptional modern amenities, the Lord Baltimore has become a luxurious retreat that recognizes its storied past while embracing the future. A Hauntingly Beautiful Experience Intriguingly, the hotel also boasts a reputation as one of the most haunted places in Baltimore, with stories suggesting that the spirits of those lost during the tumult of the Great Depression linger in its halls. The hotel features over twenty documented cases of suicide from its rooftop, leading to a narrative steeped in both history and ghosts. The interplay of tragedy and charm adds a unique element to the experience, inviting guests to not only enjoy its beauty but also ponder the stories that echo through its walls.

We stayed here for one night when we were in town for a show at CFG Bank Arena. It's a boutique hotel, and you walk into the lobby, you get an old school feel. Speaking of the lobby, they have it decorated nicely with artwork for the holiday season. We saw there was time for us to catch happy hour when we checked in, so we grabbed some happy hour bites from the bar. I got the fried chicken sliders and hubby got the wings. Everything was solid, besides the long wait for the food and them telling us they didn't have to go boxes then miraculously giving us some. Now onto the room. The room was a decent size. I didn't care for the shower and the sink in the bathroom was slightly slanted, so things tended to fall over when I placed them that. Besides me being underwhelmed with the bathroom, everything else about the room was fine. I slept until 10:30am, so the bed must have been comfy. Oh the valet was unacceptable. We had to wait an hour for our car after checking out. This was after the original quoted time of 35 minutes, which was still ridiculous. So my advice is to text them way in advance before you check out.

My sister and I stayed at this hotel in August from Friday-Sunday. The hotel itself was beautiful on the main lobby, but upon going to our room, there are multiple issues. Our TV wouldn't turn on, we didn't have an alarm clock, we didn't have towels, and the the overall room was just dingy looking with a weird smell. When we got in the room, I immediately text asking them to come fix the TV, and see why the charging ports weren't working. it did not get fixed until the late late night after requesting them to do it two times and checking in on it. Then we found the alarm clock behind one of the beds? The second day we were there we asked for more towels we never received them ever. I will say the breakfast at the downstairs café was good. After we checked out, I kept receiving text messages as if I was still there. I wrote them and told them I checked out a week ago they said OK. After that they charged me $470 randomly so I called them and they said it was a mistake. I wrote them asking for a final copy of my bill about six times and I have never received it even to this day in October. We Uber everywhere so there is no valet fee, we did take some items from the cooler in front of the desk, but those drinks were only like three or four dollars and we only did it twice. So I would understand if incidentals went down a little bit. In September, they charged me again $290, I called and they said it was a mistake. Two days ago they charged me $269 I called and they made it seem like they didn't know where it came from. Do not stay at this hotel!!!!!! it's in a great area, but it is not up to par for what it is supposed to give. It is very lackluster and I just don't understand where these charges keep coming from. I had to literally call my bank and change my card.

Customer service: 4 Comfortability: 4 Cleanliness: 4 Staff: 4 Hotel facilities: 4 I made a reservation with the Lord Baltimore hotel while I attended a work related conference from June 23-28, 2024. This is a historical hotel in the downtown Baltimore area, and offers many accommodations for their guests. Unfortunately, this hotel doesn't have a hotel shuttle to/from the BWI Airport. After catching a taxi (+/- $40) from BWI to the hotel, I was greeted by a friendly bellhop attendant. The front desk staff was also very professional, and pointed out some of the hotel accommodations, local dining options, etc. The hotel is old in age, but has been updated for handicapped guests. Now upon entering my room on the other hand, I discovered that the rooms are definitely old and in need of some updates. The beds were comfortable, the WIFI was very strong, and the air-conditioning was working great. But as you will see in the photos, the maintenance and housekeeping staff need to report and repair some issues in the rooms. But on a good note, this hotel has a gym, business center, large classrooms, tavern/bar, a seasonal roof top bar, and a bistro & bakery. This was very convenient for guests that don't feel comfortable exploring the robust downtown area or the Baltimore inner harbor area. @glampedlife

My husband and I arrived Saturday after 4pm to check in. We ended up using the valet service for what was supposed to be continent until we waited 30 minutes for the car to be brought around for departure. Aside from that, the service overall was OK. House keeping never returned to tidy up the room, after requested. The bar was good, service was ok as well. Tried the flat bread pizza, it was pretty good. I give it a 5 star for location but the service and room should be worked on. Hopefully when we're back in town changes would have been made.

*THIS REVIEW IS FOR ROOMZA* I was looking for a hotel near the arena for a show and came across a discounted portion of this hotel that is actually not associated with the hotel. Let me explain. Roomza is exclusively the entire 16th floor of the hotel. It is directly across from the arena and includes so many great amenities charging less than all other places nearby, that I thought it was a scam. It was through Priceline though so not an unknown site. When I arrived I pulled up to the valet and let them know I was with Roomza, they gave me a ticket and took my car. When I walked in the lobby there was a sign on how to retrieve my room key with a code however I did not get that in my email and someone directed me to the front desk where they just handed it to me and showed me the elevators. When I arrived on the 16th floor, there was a concierge who took my information, credit card for incidentals and told me if I needed anything I can text or call at any hour. When I got to my room it was more like a suite, a very large two queen bed room with a big desk that had pillow mist, a coffee maker, snacks and a stocked refrigerator with water and soft drinks, all free of charge and replenished upon request, cue head exploding! I looked out the window I saw the arena dead across the street. On the desk was a form with a QR to have a lovely breakfast for me to pick up in the morning, an oven baked vegetable frittata with home fries, coffee and fresh fruit. WHAT?! I told my friends who were in town about the lovely rooftop bar I scoped out and they came by and we had a couple of drinks at this adorable spot, complete with cornhole and nice seating areas overlooking the city. We went to the show and I returned later that evening to take a shower which was just OK, the only portion of the room that could use some improvement. I slept like a baby in one of the most comfortable beds I've ever slept at a hotel. I went downstairs to retrieve my breakfast and that is where things went downhill. There were more than 20 people standing around waiting and complaining they did not get their food. I waited for over 20 minutes and finally flagged down a manager and told him and after another 10 or 15 minutes I still didn't have my food and just left. I was about an hour from checkout but starving and wanted to go get food so I asked the valet how late I could keep my car there and shockingly they told me until 5 PM! I went to Miss Shirley's, a spot not to be missed about half a mile walk from there, and returned for my car and left. Aside from the debacle at breakfast, this was an unbelievable stay for what I paid. I would definitely recommend.

We stayed here for one night since we were seeing a concert nearby. Checking in was a bit of a nightmare due to the valet situation. The road is one lane and there was no where to park because valet was so busy. We had to circle several times before finally being able to get in. The lobby is beautiful and makes you think you are staying in a high end location. The room we stayed in on the 14th floor felt more like a motel room. The beds were lumpy and uncomfortable. The bathroom was old and needed work. The AC never got that cold which wasn't the best. The staff was very friendly though. We didn't use any of the dining options but it seemed to have a lot of variety and was pretty busy.

I stayed there recently for a conference. My stay was less than perfect. I was initially checked into floor 7, but when I exited the elevator on that floor there was a table set up and a woman sitting behind it and she said the floor was reserved. So I went back downstairs and waited in line (again) and the guy who helped me before said, "no its not" when I told him this, with the implication that I was supposed to go up there and fight with this lady about it. I asked for a different room, and he did it, but kept muttering, "the floor is open". Got to my room and unpacked and started to iron my dress shirts. The first shirt I went to iron got a nice stain on it from the iron. I tried to treat it as best I could, and could not get the stain out when I got home. I did not have hot water two mornings and had to take ice cold showers, one of my sink handles broke and folks had to come up to fix that, asked housekeeping for more body wash and didn't get any, and when I checked out the guy didn't ask the traditional "how was your stay" so I had to volunteer all this to him and he seemed not super interested. I wrote all of this into an email and sent it to their guest services email from their website and their emails. It bounced back. So I tried their reservations email and it also bounced back. I called almost three weeks ago now, no one ever called me back, despite my asking for a return call. The room was clean. I won't stay here again. Addition: You can see the hotel's response below. It's been over a month, and no one has reached out to me.

The staff are super nice, and the hotel has an antique Baltimore charm to it. The bathrooms could use a renovation, but they're not a dealbreaker, I would stay again, but would consider other properties if available. I would rate this hotel 6.5/10. (The Baltimore Immigration court is right next to this hotel, so if you're an attorney or have a hearing, this is a superb option).

This is the second time I have stayed at this hotel. The first was in 2011 when we came down from Staten Island for an Oriole - Yankee game. I think it may have been a Raddison back then but not sure. Much hasn't changed since. It still retains the old time hotel feel that harkens back to the days when staying in a hotel was something special. The lobby area still has the ornate ceiling and elegant chandelier. There is a bar and plenty of seating. Our room was clean and spacious. Jazz music plays continuously on the speakers, which is a nice touch. We were here for one night meeting my cousin and her family at Oriole Park for a Yankee game. There was also an event at the convention center and the hotel was fully booked. After the game, my wife and I visited the Skybar on the nineteenth floor. It's a nice space to grab an after game cocktail. The menu for that is limited though. I'm not a business basher here but avoid valet parking your vehicle. It was a mess yesterday. I realize you pull up on a narrow side street but the staff was not helpful. I waited a half an hour and when I finally pulled up I was told, "you can't leave your car here, you need to find your own parking." I told her I'm valeting the car, "yes you can valet but you need to find your own spot." Huh lol. Yeah right. Anyway, there is an underground parking garage across the street. The plaza it's under is being renovated and it can be a bit tricky going in. It's $20 for 24 hours opposed to $50 for the valet parking you have to park yourself. Again, can't really explain that one. Can I tip myself on this one? Overall it's a nice hotel. The area is a bit sketchy especially at night. But, there is a significant police presence especially when there is a game or an event at the center nearby.

Lots of sketchy people in the lobby area and outside valet area. Room was above average. There was some kind of red stain on the pillow sheets. The room had a strange chemical smell.

At one time, this was the tallest building in town. But a lot of office buildings have sprung up around it in the last 90 years, so there isn't much of a view anymore. The lobby is nice. The location is good for local sightseeing. The valet is overpriced.

I really really wanted to like this hotel. The hotel itself is BEAUTIFUL. It is pet friendly and clean. The mattress was comfortable - I slept like the dead. So why the 2 stars? Service. Now, the hotel front desk and the bartender were incredible. That's why I gave this place any stars. 1. I was not accommodated under the ADA for their buffet. I am a gastric patient (with notification card) and was not allowed to be given the child's price. I can only eat 4oz at a time. I am not paying $20 for 4 Oz of food. 2. Housekeeping. First night, there were no toiletries. I figured ok...no problem. The next day, we were provided with used mismatched toiletries, and our towels were not replaced. The bed was made. Toilet paper wasn't refilled. Used glasses weren't taken away. Just an overall "seriously?" moment. 3. The cafe was a dumpster fire. Nothing was stocked, no water, no juice, no soda, the display cases were empty, so no breakfast foods. We did order a hot meal. We were the only ones in the cafe. It took over 30 min, and they gave us something we didn't even order. I requested a refend because i wasn't getting my food They said they didn't know how to do a refund. So inhad to wait. No butter / jam for the toast. No lemon for the tea. I even went to the upstairs bar, and they refused to get me lemon for tea. It was so ludicrous. I just laughed and threw away the tea. This place has an amazing opportunity to be great. The hotel deserves it. But it's all about the service in which this place has maybe 2 competent staff members out of the entire hotel.

My company booked a stay at the Roomza Lord Baltimore Hotel. First impressions, the lobby is absolutely stunning. The art deco ceilings and details were gorgeous and someone was playing piano when I walked in. Check-in was a breeze and staff were super friendly. The drinks and snacks in the room are free which is a bonus you don't see often. I didn't know this hotel was haunted until someone notified me on the elevator. I was in room 1614 and when I got to the room, was pleasantly surprised by how modern and clean it was. I left to walk around the Inner Harbor and get some dinner when I noticed the lamp outside the adjacent room 1612 was upside down. When I got back from dinner about two hours later, it was upright again. Other than that anomaly, I didn't see or hear any apparitions but it definitely had a spooky vibe! If you're brave, I would recommend staying there as it is quite beautiful!

Location of this hotel is perfect for a conference or visit to inner harbor. The lobby and bar setting are lovely. The rooms leave a lot to be desired--they are very old and tired, and not in a good way. Bathroom had cracked and missing tiles and the grout was significantly darkened with what looked like mold. Room was crowded with furniture and looked like it was from the 1980s. Front desk staff when I checked in was rude and surly. The house wine was undrinkable. I had hoped this would have been much better given the price. I won't stay here again.

So, I still don't recommend this hotel! After 3 months of fighting between Expedia and the management of lord Baltimore, I received a refund from the second booking on the same room under my name and did not have the ability to communicate the issue after confronted at the front desk ! I am appreciative of the refund! Essentially the room smelled of smoke ! It truly started our vacation in the wrong direction! The front desk were clueless and unwilling to help! We did enjoy the bistro and the Bagar people were helpful! This room was in poor condition and we notified the front desk and they didn't want to help ! The manager did offer for me to talk to someone, but I was too angry! They did eventually resolved the second booking . I did not ask for anything for the poor service and the smokey room. ! I do appreciate the refund, but would not recommend this place. I am sure others have a better experience!

As a housekeeping note: I've posted this review before and was responded to. The hotel reached out with concern and said they wanted to make things right. This was a fairly inexpensive room, but after my experience I don't think they could charge much more than they did. Upon arrival we were really astounded by the beauty of the lobby and the warm welcome from the front desk. Stephanie was truly amazing and tried helping my party the best she could. the other gentleman at the front desk was very anti-social and generally looked at us with disdain. We are a group of younger people, and places like hotels are often unfriendly, but I feel like Stephanie was the only staff member that took us seriously. While checking in we were told that we had been given a room upgrade, from our 2 double beds to a suite with a king, queen, and pullout bed. After checking in, we went up to our room on the 16th floor. There was trash everywhere and the sheets were visibly dirty. I called the front desk and Stephanie said she would sent the housekeeping folks up to help us out. We waited in the other room of the suite while they did their jobs. The housekeeping staff was really great, and as we had other problems housekeeping helped us with, we realized these two (very kind and hardworking) women were the only cleaning staff on duty for the night. I realized there was no second bed, only the king and a extremely dirty (some mold and stains underneath) pull-out. The pull-out took up almost the entire floor space in the second room, it was very uncomfortable and the bar stuck into my back all night. Since the sheets looked as if they had not been changed, I slept on top of the covers with the provided blankets--which did look clean. We still needed one more bed, and when I called the front for cleaning, I also requested a cot after they insisted there were two beds and a pull-out. The cot took over 2 hours to arrive, and we were READY for bed, but just sat and waited for the cot (which ended up being clean and quite comfy). Due to the many issues we had with the room, we were assured that the parking fee would be taken care of. After checking out we asked how the parking would be waived, and the man at the desk said we could just enter out ticket and drive out. When exiting the parking garage we still had to pay. Due to the exhausting check-out process and the long drive ahead of us, we decided to just leave. We will be contacting them regarding the parking fee and room quality. TLDR: Hotel is beautiful and in a good location. The rooms are the least clean part of the hotel. Stephanie is the only staff member we could count on. Cleaning staff was friendly and quick, but seem to be short-staffed and our room was not ready when we checked in (trash, dirty sheets, used toiletries, dirty mattresses).

Great experience, very cosy, would definitely to any friends in town recommend! I would definitely return, French toast for breakfast was delicious. The rooftop LB Skybar is a gem!

It's a great place to stay. From the moment I arrived to the moment I left, I was extremely happy. Staff was great!!

UPDATE: we got our car 90 minutes later and it reeked of weed There is no parking near this block. The only option is valet, which was chaotic and disorganized upon arrival. There was no one to take the car nor anywhere to park it outside of the hotel, so my boyfriend was told to park it in the alley on the curb and turn in his keys so the valet could repark it and we could get it the next day. The next morning when we went to retrieve our car, we scanned the QR code 15 minutes before, like we were told, and waited for our car. We then received a text saying it would be a 60 minute wait for our car. 60 minutes pass, and no car. Also no valet to be seen. The front desk people didn't even go out to help until an hour or more after the backup. The excuse was "construction." Aside from this the location is nice and we were able to walk to CFG Arena. Lol two stars for that

This rating is on the bathroom and smell in the lobby bathroom disgusting there no way I'd be paying to stay at a hotel with a disgusting lobby bathroom that reekkkssss ... they can't have it being cleaned on timely rotation.

If I could write a more negative review I would. Let's start by the fact that when I walked in the room, there was a cockroach on the bed. There was bubblegum in the carpet in front of the refrigerator, the room smelled like smoke and the toilet was completely broken. They offered to move us to a different room which was smaller and they would not refund any of the amount.

Stayed here with my bestie for the Meg Thee Stallion concert at the CMG Bank Arena! Great central location, literally a block away from the venue with plenty of food options in the building and nearby! The service made for a great night

I stayed here recently for a major work conference. The hotel was booked for me, and I regret the entire experience. My two colleagues arrived before me, only to be told the hotel was oversold, and they were being moved to a hotel a mile away. I arrived later, and managed to get a room. On first glance, the room appeared dated, but fine. Major stains in the bathtub, but I could get over that. I stepped out for the evening, and upon my return, I found bed bugs- two of them, in fact. Though it was 1:30am, I took pictures and went down to the lobby. The woman at the front desk was understanding, and let me know that they were oversold, but she had a room with a sofa in it as well. She showed me a picture that I glanced at quickly and said as long as there was a bed, I would be fine. Famous last words. The bed in question was nothing more than a twin sized cot, with a mattress that felt as old as the hotel. Not only that, but any time someone in the next room showered, the bathroom in my room started flooding around the sink and toilet. Not good. I tried to get a solution from someone else at the front desk who was pretty dismissive and told me to return in the morning when I could speak to the manager, and also gave me his card. I pre-emptively sent him an email in case I wasn't able to speak to him in person. In all, I endured two nights on that cot. I did get to speak with the manager in the morning who worked to find a resolution, which I appreciated. First I was texted that I would get the penthouse. Later, I received a follow up text that the penthouse had water issues and I would be moved to a corner king room. Are water issues a theme here? So I get moved to my third room, which is okay enough, but after all the trouble I went through, I just did not want to be there anymore. I was glad to only have one more night. Other thoughts- -a lot of the staff seems not interested in working there, or just rude in general. Not a great vibe. -they have no self parking on site, and the parking garage that was suggested was quite expensive. -Upon checkout, I asked for at least a night or two of my stay to be refunded. I have yet to see evidence of this. All I can say is, avoid, avoid, avoid. I will never stay here again, and will stick to properties that are chains.

The hotel is situated in the heart of downtown baltimore, within walking distance to museums, restaurants, shopping and nightlife. My room was spacious and clean. Constructive criticism: The hotel is too busy to only have one person working the front desk. Every time I called, I was placed on hold by a representative with no sign of return. All I needed were clean towels and rags. Eventually decided to venture downstairs to pick up the items myself, only to be met with an extremely long line. This was late evening time. The young male worker looked stressed and overworked. So I turned around, frustrated and annoyed. Because of that, 2 stars get deducted.

I reported a case of bed bugs .. they said they checked the room and didn't find anything.. you make the judgement.. I would risk it! Should of stayed at a Kimpton.. also they new front desk manager needs to do some more training to handle these situations properly.

This is the absolute WORST hotel I have ever had experience with! I strongly discourage anyone from ever staying at this horrible place. Lord Baltimore Hotel randomly cancelled our reservation through a third party site the day we were arriving for our stay (which we had already paid for). Last minute, they rebooked our reservation and charged us at the hotel when we arrived. They also forced us to come down to the front desk at 1 AM because of a mistake on their part and refused to let us wait to handle it until the morning. Ultimately, we got charged TWICE for the same stay and the hotel is refusing to refund either charge and continues to lie to us about the charges. We have called numerous times to politely and respectfully ask for receipts for our charges/stay and they now say they have no record at all of us staying there, cancelling our first reservation, or any charges to our card. They have continued to lie and say they are emailing us the receipts and never do, hang up on us, and have made this experience miserable. The customer service is disgusting and I have never experienced anything like this in my life. DO NOT EVER STAY AT LORD BALTIMORE HOTEL!

Just finished a three-night stay for a conference and I have the following to say: 1. The check-in was completed online and was pretty seamless, so that's good. Nobody at the front desk was rude to me, so that's also a plus. 2. The hotel itself is nice in the lobby and conference rooms, but the bedrooms are incredibly run-down and grubby, with streaked walls and tubs in need of grout. It looks like a transient hotel, and in fact at the time I stayed there about 250 students from a nearby university were using it as a dorm. At one point the elevator stopped on one of the dorm floors and there was a huge wave of cannabis odor (so much for "no smoking.") 3. There are very few restaurants available within walking distance, and even if there were, you wouldn't want to walk to them. I've been to downtowns that have a large unhoused population before, but never to one that had ONLY unhoused people and police cars at night. I would not have felt safe going out for dinner and so had to rely on Uber eats. 4. No housekeeping was provided during my stay. Zero. No emptying of garbage, no replenishing of coffee and coffee cups. I even called down to the front desk to ask for this in the morning, and by evening it had not been done. 5. There is ONE elevator for the "Artist's Crown Suite" on the 22nd floor where several of our conference panels were held, and it literally took 10 minutes to arrive and then could only accommodate like 8 people. This is not only inconvenient but seems like a fire hazard, to have people stuck up there with no means of egress. 6. I paid entirely too much for this substandard experience.

It's actually between a 4 and 5 because our bathroom could definitely have been cleaner. The front desk guy, Nico, was AMAZING. A real asset to the company! I was surprised because the bar was open and the kitchen was still serving at 6:00 on Christmas Eve! I got the fish and chips and they were AMAZING. The battery had enough beer in it so that the fish was super crispy. Delicious! And the bartender was truly lovely. Attentive, friendly and helpful. Overall, aside from the bathroom, a great experience

I had the chance of visiting Baltimore and this hotel for a convention last month. I decided to give this place a try since it was one of our recommended hotels that wasn't sold out. Some of the staff was extremely friendly and helpful and then there were a few others I care not to speak on. One issue I had with this hotel was their policy of paying extra to check in when you arrive early. I think the price was $45.00 extra if you want to check in earlier to a room you have reserved. The room rates are already ridiculous for the age of the hotel and this was like an added insult. Let's just say on my next visit to Baltimore my stay will not be here. The neighborhood is a little sketchy also, so please stay vigilant.

Overall had a great stay at this hotel. I was in town for one night doing the black improv festival with my improv group Lemon Pepper & Sazón comedy. I'd love to return and try the restaurant and bar another time. Rooms are clean. Valet is super friendly and accommodating as well as front desk, they allowed us to extend our check out time and resolved an issue with our room charge.

Really-the staff in the hotel is delightful, helpful, kind and with a sense of humor. If you valet add 10-30 minutes to whatever they say the time will be for pick up. The rooms are standard but the bathroom's leave something to be desired as they are mildewed. Overall for the cost there are better hotels, I'd you are going for the history and a quick overnight it is serviceable.

Worst hotel customer service. Front desk folks are very rude and disrespectful. I don't understand how they can get away with such a disrespectful customer service.

I had an amazing experience at this hotel! I would recommend it to 20-somethings or small groups looking for a good time in Baltimore. It's well centered right outside of the train track and also close to the harbor for those looking to participate in several touristy adventures. The staff was warm and welcoming from the beginning. I was on a trip where I hopped in and out of many destinations, this was probably the fastest check in of them all. I loved that I was able to easily get to my room, no fighting for an elevator and that my room (although not the greatest view because of undergoing construction) had a city view. There's a rooftop bar that has an amazing DJ! Drinks were good and the food looked really good as well. It was an American island cuisine where they cooked it fresh to order right in front of you. This is also a good spot for photos. I preferred the rooftop bar to the downstairs merely because the downstairs bar was a little too quiet for my liking. The lunge area was a nice place to hang in between outings and not too busy either. I'll be back. I don't say that about a lot of places, but with the exceptionally clean room, hospitable staff & unbeatable location why not?!

Hotel is a nice historic venue. Parking is a nightmare, but the valets do an excellent job. Just be prepared to pay $45.00 a night for parking. The bakery leaves a lot to be desired. There was one lady working the register, getting coffee and taking food orders. There were 4-5 people in the back. Not sure what they were doing, but the lady at the register was working her butt off. I ordered a large black coffee and a large caramel macchiato. After waiting for approximately 20 minutes I had to leave. Wasn't able to get a refund. I don't really care about the money, $11.00 with tip, I just wanted coffee. Shouldn't be this difficult to get coffee. Don't waste your time at the bakery. There are three Starbucks stores within .3 miles. Hotel would get a better rating if the bakery/coffee shop were managed better.

I decided to take a long distance bike ride with my friend from Philly. After a 90+ mile bike ride I had to deal with the following: -I reserved a double queen room, but they gave me a single queen room. They didn't believe me that there was only one bed and sent a guy up to confirm there was only one bed. After about an hour and a half, they were only able to give me a cot because they didn't know if there were any double queen bed rooms. This is unacceptable. -There was no soap and a single hand towel in the room. I had to go down to the front desk again. -The staff was obviously trying very hard to resolve many issues but was not getting the help and resources they needed from the General Manager. I do not feel I was adequately compensated for dealing with the massive inconvenience this hotel presented.

I'm going to pick on a few parts of our stay. Bathroom and valet mainly. The toilet handle in our room wasn't working so my boyfriend graciously put on his plumbing hat and lifted the back lid off to reconnect the chain. Valet was another endeavor during our stay which defeats the whole purpose of valet to begin with. Notification to pick up our car said it would take approx 20 mins. Fast forward an hour later of standing outside on the curb, our car was finally returned to us. I would also like to mention there were no plates provided in our room so my boyfriend had to heat up his wawa chicken nuggets in a plastic cup. Lastly, there were screaming girls in the hallway hashing it out at 2 am that may or may not have been ghosts.

Horrible experience. This hotel has so much potential; it's architecturally beautiful but run down and in need of repair/updates. Photos deceiving. Our main gripe is the rude and unhelpful staff. W very single interaction with hotel staff was unfriendly. Like they go out of their way to be rude. Valet guys were cursing within ear shot of our kids as we were getting out of our taxi out front. No greeting. Receptionist incredibly rude and curt. We had to call 3 times for more towels (not enough for our family). TV not working; iron not working; hair dryer not working. On top of that, they only provided one roll (!!) of toilet paper for our family of 4 for our two night stay. Do not recommend: stay elsewhere!

I'm here for a conference and they have blocked several rooms. Originally I was in a room that faced a building and it felt extremely claustrophobic. There was hardly any sunlight in the room. They switched me to another room with a lot of sunlight which is wonderful and the room itself is extremely large. I did have an issue the first day when I took a shower because the water wouldn't drain and I was literally standing in dirty water. I called the front desk let them know I was leaving the room and if they can send someone to fix it which they did. I did notice there is a pleather chair in our room and the arm section is ripped l, in my opinion they should just get rid of this or fix it because it does bring the value of the room down. I also had to go at 2am to purchase water from the lobby as they do you have it in the room and no vending machines on the floor. At 2 am this is very inconvenient !!! I did feel that the mattresses was somewhat lumpy (time to change) especially in the first room, and definitely the pillows need to go (each bed has four pillows but you can tell they've been extremely use and are very very thin). They recently opened their rooftop on the 19th floor which is very beautiful!!!! And honestly the hotel itself is charming the rooms just need a little TLC. Across the street there is a water fountain which is very relaxing, the hotel is perfectly located near the conference center, it's about an 8-9 min walk 2-3 min cab ride $3-4 for the cab ride. Please note that this hotel does not have room service so if you want to order food late night you will have to order takeout from one of the nearby restaurants. They do have a café and a tavern however I believe on Sundays they do close somewhere earlier. I did eat at the tavern last night and the burger was spectacular.

Yes, you should read all the reviews. We had a conference here and I really liked my room and the meeting rooms. They are working at updating. But price point is great for a city hotel that still has some class. Bathrooms are older and rooms are small. But linens and beds are comfortable. Rooms have a with-it gray paint white linen style. Lord Baltimore logo on bed for that royal touch. Bar for a drink was old world classic with new world super friendly bartenders. Manager there had just gotten engaged and the bar toasted her. Positive vibe. Everyone who worked there was friendly. Baltimore has safety issues, but I walked to Inner Harbor during the day. Easy to Uber around in the evening.

Poor Customer Service: Front Desk was on his phone talking personal business and ask me to "hold on" took 5 minutes to get back with me. Valet was rude and took up to 30-minutes to retrieve car because they were chatting amongst themselves. One of the drivers smelled like marijuana. And our entire car reeked of marijuana smoke. Hotel Quality was subpar. The microwaves was sitting on the computer desk. Paint was chipping off the wall, and the tile in the bathroom was dating along plaster peeling from the ceiling.

The people in the reception are amazing! Very kind and professional. Clean room and comfy bed.

I needed a kind of last minute and inexpensive hotel for lodging prior to a birthday evening our.. The Lord Baltimore was one of the more reasonable hotels which popped up in my Expedia search. I thought i had never been there before but realized that this is the hotel where my senior prom was held! Still i has never been into the hotel outside of the ballroom so didn't know what to expect. So I was initially very annoyed after asking for early checkin I was told that there would be a 25 dollar fee. I've stayed at some really nice hotels all over and always request early check in and have never been told there is a fee. Late check out sure that seems to be a fee that i have seen but never for early check in. I am used to the customary "based on availability ".. Anyway.. my sister is not quite as big a frugalista as me so she decided to pay it . When i arrived I expressed my displeasure and the woman helping me told me she had just heard about it herself this morning and it was becaus they were very busy.. Idk.. Check in was a slight wait. I could tell there was a conference or something . The attendant was ok. Not super friendly The lobby was clean . It's a historic hotel (I'll get back to this) and you can tell by a lot of the architecture. The hallway seems a bit outdated. Clean though. The double room was classic. White bedding (who does that lol). It was much more outdated than the rest of the hotel. The bathroom was ok. Small. The bathtub area has black grout with white tiles which freaked me out because I'm paranoid about mold. Seemed to be clean . The 19th floor rooftop lounge .. Terribly disappointed.. I hate smoke and everyone up there was smoking cigarettes or weed.. Who wants to get all dressed up and smell like smoke. Not me. So i left right away. It was an average stay. Won't rush back but if you're looking for a clean average priced room, I think this fits the bill! Side notes -so remember earlier i said this was a classic hotel.. well apparently it's thought to be haunted .. When we were leaving we looked up the hotel and read about Molly and her red ball. . We didn't run into her but i thought it was interesting to read about the haunted occurrences there.

It really makes a difference when the staff goes out of their way to make your stay, as smooth as possible. Tico made me feel extremely considered, placing me on a quieter floor because I was in Baltimore for a conference, and would be spending my time studying. Not only that, he tried to save me a step in attempting to add another night, but they were soled out; if he's treating everyone like this, I completely understand why it was. Thank you Tico

1/2 If you are looking for a true 4 star experience, this isn't it. My husband decided to do a staycation in Maryland for our 1 year anniversary. We usually stay at the far superior Kimpton/Monaco, but he wanted to try something new and thought we would give Lord Baltimore a try, based on reviews. (How it has 4 stars, I'll never know) I appreciated that I was able to check in on my phone, that way when we arrived all I had to do was show my ID and the keys were ready. I sent my husband up with the bags while I went to park the car in a nearby garage, because I heard thier valet wasn't the best. And I believed the rumors upon our arrival as the valet were sitting outside the front of the hotel, talking amongst themselves, not giving entering customers any attention or greeting. Once I got back, the room was so underwhelming. It was eerily dark in there, even with all the lights on. It was not a suite at all. It was simply two rooms with the connecting doors open on both sides. The furniture and bathrooms were outdated.The couch was falling apart and the bathrooms had this disgusting black caulk that looked like mold. I honestly wouldn't be surprised if it was found to be mold. The closets had no doors, just curtains that were falling apart. After seeing this, I called down to the front desk and explained the issue. I was asked if we were celebrating anything special and explained it was our 1 year anniversary. The front desk asked us to wait and to see what they could do. We waited about 10 to 15 minutes and received a call back from the front desk. We were asked if we touched anything in the room, I explained I only put the sofa bed away because it was a safety hazzard being out and in the way as it was. She said ok and told us to leave the room and come downstairs. We leave the room just the way we found it and head to the lobby. We were told to wait and sat for maybe another 10 minutes. We had reservations for dinner that we were running late for and couldn't wait any longer, so we decided we would cancel our stay. I let the front desk worker, Monae, know about our reservation. She explained she was trying to put us in the pent house suite. I was skeptical because if their superior king suite looked atrocious, I could only imagine the pent house. I explained we couldn't wait any longer, mind you we came down with all are stuff on one of those bell hop carts. We weren't told we could keep our bags with them while we went to dinner, Monae just accepted the fact that we couldn't wait any longer. She said I would need to cancel through booking.com because that is how I reserved our room. I called booking and explained the issue and they said they would email the property about the cancellation and request a fee waiver. After hearing this, I let Monae know what they said and she said she would waive the fee, then, my husband and I left. Only a day later I learned that they did not waive the fee and I was confused. My husband and I decided to go back to the hotel because we were still in town to see Hamilton. We were met by John Paul at the front desk, who was not very helpful and tried to avoid us engaging with management. When I finally pressed the issue about speaking with a supervisor or anyone in charge, he connected us with Zena Randolph. Zena initially seemed to be understanding, but determined she would not waive the fee for a few reasons that sounded hypocritical and inconsistent.

Where do i even start? We couldn't even take a shower! I try to shower right after check in because we had tickets to an event and the tub was disgusting! There was a dirt ring stain, hair, and other chunks of who knows what in the tub. Front desk is swamped and i'm in a rush so I figure i'll wipe it out myself and take my chances. Turns out the tub is completely clogged. Won't drain at all! Had to get out of the shower with soap still in my hair to avoid a flood. Try to rinse in the sync and that was clogged too! To make matters worse, when we got back to the hotel 7 hours later, the tub still had water in it! And the room was still hot despite having the AC programed on full blast since we left. Oh and the dog in the next room barked at night. The valet service was understaffed (or the staff they had wanted to avoid the rain) so even after waiting 40 mins in the valet area, still no one came to park the car or even tell us how long the wait would be. I wanted to ask the front desk to fix the tub so my boyfriend could shower and fix the AC but no one answers the phone and the lobby is always full of people you can't talk to anyone even after waiting 15 minutes. Today I called to speak to the supervisor and had to leave a message but was assured I would get a call back within an hour. It's been 4 hours and still no call back! RIDICULOUS! The quality of this place is what you would expect from a rent by the hour motel not a hotel you pay $200+ for a night.

Had a reservation to stay here this Saturday. For the Springsteen concert. However it was postponed, and I was made aware of this earlier today. I called to cancel and got the run around by Abraham , the manager. I needed to call booking .com. I did and they tossed the response back to the hotel. The hotel does NOT ALLOW ANY CANCELLATION! Even tho the postponing of the concert was out of our hands. So, people there are a lot of other hotels in Baltimore. And they allow cancellations! Do yourself a big favor and go to them!

My daughter college use this hotel as housing so I booked my family here to see what it was like. If it was safe for her to live here during her time at MSU. Walked in the room it had a bad smell , it was visible dirt on the walls and thermostat. Bathroom has mildew ! I want my money back and find a new hotel! This hotel is deceiving it doesn't look like the pictures . It is out dated I don't want to even shower. I don't feel safe in this area. This is not it! The historical hotel needs updates and a deep cleaning my vents and lamp shades have 10 years of dust buildup! I had to Lysol and bleach wipe the room down and the towels were visible dirty !

The staff I'd rude as hell. Getting your car in a timely fashion not heard of either. I walk up to the front desk but before I could ask anything a "No!" Was told to me. I will never stay here again. Terrible hospitality 100% would give zero stars they don't deserve the 1 I gave.