Krystina H.
Google
TLDR: Do not go here if you have a group larger than 7… or if you don’t want a rude hostess.
I called a month ago to make a reservation for a group of 14 to celebrate 2 milestone birthdays in our family. During the call I was told they had to split us into 2 tables of 7 to accommodate us. That’s fine as we’ve been customers for almost 10 years and are well aware what size their dining room is. The call taker asked for my name and said we were all set; no other information given. I called again about an hour before our reservation on the night of just to confirm that all was good and again, call taker said yes, all good. No other information given to us.
Once the entire group arrives, I let the host station know we are ready to be sat and the employee (older, blonde, blue/grey sweater) said “Yes we will seat you but it will be all on one bill.” I tell her no, we would like separate bills as we are 6 separate couples/families/individuals attending this birthday dinner. She said “No. We don’t do that. Groups of 8 or more are automatically one bill.” I tell her it would have been nice of the person answering the phone to tell me that—either time I called— and she said “It’s common knowledge that no restaurants will split bills like that, plus it’s stated on our menu and our website.”
First, no, it is NOT stated anywhere on your website that groups of 8 or more can only be one check. Four of us in the party read your entire website within 5 minutes of you stating that to me. We found no mention of that “policy” and have time stamped screenshots of the website to prove it. Second, yes, it is written on the bottom of your physical menu that groups of 8 or more is one check. How are we supposed to see that when booking the reservation? Especially since your website’s menu is very outdated and no one said on the phone "make sure to read small print on our menu". Third, I thought you were splitting us into 2 tables of 7, with 2 separate waitresses, so it's not even a party of over 8 and not needing the “one bill policy”. Forth, no, it is not true that no other restaurants split bills like that. We’ve been to many larger group meals at a variety of locally owned restaurants and ALL of them split our 20+ party’s bills without any complaints.
The hostess then said, with an attitude, that all of us including the birthday men noticed, “fine, we will split your checks into 2 groups of 7”, then she seated us. Our actual waitresses didn’t seem overly happy to be serving 2 groups of 7, but the dining room was also busy and I’m sure they were in the trenches. One table said their waitress was fine; the other table said their waitress seemed annoyed at them the entire time. Not complaining about them (or the fact that one of our tables was served & nearly finished with our meals before the other table even had their food.) Our biggest complaint isn’t even the groups of 8+ bill policy, it’s the attitude the hostess gave the entire time… even after we were seated.
Her tone during the conversation, scour on her face, & lack of customer service skills to rectify the situation is what made our experience poor. A better attitude from her, or even an “I’m sorry for the confusion, here’s what we can do, etc” would have made it less of an issue for our group. Plus after we were sat and waiting to order, several of us heard the hostess complaining to multiple employees that we were being difficult about the 8+ policy. Very mature of you to do that in earshot of all of us.
Overall we felt very unwelcome as a group and everyone, birthday men included, picked up on the poor attitude. The food was outstanding as it always is. This is actually one of the birthday men’s all time favorite restaurants but he said after dinner he does not have any desire to ever come back if that’s how service will be from now on.
To reiterate: normally, we have an awesome time at this restaurant. Food and service are usually fantastic. This experience was terrible.