Adam T.
Yelp
Talk about a great place to go!! We first came here when they opened and have been coming back ever since. I have seen a couple reviews that state "it's very/super expensive". However, compared to other restaurants of this type and their prices, the burritos are $2-3 more than the competition, but the quality of the food is well above!! I will say though, that this is a place that you must eat at. When restaurants were restricted to carry out only, we did try and was rather disappointed. BUT, now that you can dine in again, the food is once again excellent.
Tonight was a great night to go. We've never had any issues prior to this evening and the staff is always on top of things. Tonight, it was the busiest we'd seen in since 2019, which is excellent for their business.
However, the wait was 45-60 mins (which was worth the wait) and after we finally sat down, we were given the "bad news". Our waiter said that they had been super busy since around 12-1pm that afternoon (current time 8:30pm). Due to the craziness of they day, they had no more chips. They had run out and were only able to make a certain amount more because they also had to catch up on rice, beans, and meat. So, the kitchen staff was on overload. But, much to our surprise, they did bring a half basket of chips and apologized. Our drink and main courses were really fast and the staff was amazing as usual.
Typically, with all the hiccups from the experience, this would be a 3-4 star review. However, the communication from the staff on what was happening as well as the fact that they continued to go above and beyond for the consumer, as well as being able to keep up with massive amounts of orders even though they were in short supply; spoke volumes about how the business is being run. It was a great night and we continue to love Los Arcos.