Saurabh S.
Yelp
Subject: Urgent Formal Complaint Regarding Harassment and Abuse at SJD - Los Cabos International Airport
Dear SJD Authority,
I am writing to express my strongest dissatisfaction and outrage regarding an incident that occurred on Tuesday, January 7, 2025, at Los Cabos International Airport during the security baggage check.
I was carrying a sealed 750 ml bottle of wine, which I understood to be within the permissible limit as per Mexican regulations. However, I was informed it was not allowed. While I complied and offered to dispose of it by opening and discarding the contents, the security personnel refused my request, harassed me, and verbally abused me in their language. They escalated the situation by threatening to call the police and forcing me to leave the airport to discard the bottle outside.
To make matters worse, several other staff members joined in, including a female officer, who continued this unprofessional and hostile behavior. Despite my compliance and attempts to resolve the matter peacefully, I was subjected to intimidation, humiliation, and harassment by your staff. This treatment is not only unacceptable but also deeply distressing for any traveler who expects professionalism and respect from airport authorities.
This appalling experience has left me with no desire to ever visit Mexico again. Furthermore, I will actively discourage my friends, colleagues, and the Indian community from traveling to Mexico to avoid facing similar abusive treatment. Such incidents tarnish Mexico's reputation as a tourist destination and reflect poorly on its travel industry.
Additionally, I have taken photographs of some of the staff involved in this incident, which I am attaching for your reference (the guy in orange vest was harassing my family along with the lady standing right in front of the scanner in the last photo, in front of 2 years old). While I could not capture images of all individuals involved, these photos should assist in identifying those responsible for this disgraceful conduct.
I demand an immediate investigation into this matter and expect appropriate disciplinary action against the personnel involved. Furthermore, I urge you to implement stricter training protocols for your staff to ensure professionalism and courtesy in dealing with passengers. If this matter is not addressed promptly and adequately, I will have no choice but to escalate this complaint further through international tourism boards and consumer protection agencies.
I look forward to your response within seven days of receiving this email. Please confirm receipt of this complaint at your earliest convenience.