Daisy P.
Yelp
Unfortunately, our experience was disappointing due to an order error that was never corrected. We placed the order in the counter, but when the food arrived, it was incorrect. We immediately brought this to the staff's attention, expecting a simple correction or replacement.
Instead, the issue was dismissed, and no effort was made to fix the mistake. We were left with food we did not order and could not fully enjoy. Mistakes can happen at any restaurant, but how they are handled makes all the difference. In this case, there was a lack of accountability and customer service.
My suggestion is that you take your time with ordering your food- be careful what you order and ask that they SLOWLY repeat the order back to you. When they read the order back to me it was read super fast and with an annoyance behind it; it was apparent that no one would have been able to follow along. It is noteworthy to mention that the only reason why they read it back was because I asked them to confirm the number of pupusa combos I had ordered, it did not appear that reading orders back to customers is a practice of theirs. The incorrect pupusa flavor was entered, resulting in an order error that was not resolved.
Because of this experience, we were dissatisfied and would not be returning or recommending this restaurant. We hope management takes customer concerns more seriously in the future.