West Coast Cultured
Google
I dined in and the owner personally came over to recommend the best dish, which I appreciated. I asked if fries could be a side with the steak—he said yes. When I ordered fries from the server, my steak arrived with rice instead. I asked where the fries were, explained the owner had approved the swap, and the server said he’d check. Five minutes later, I was served a side of fries rice drenched in canola/vegetable oil. Actually, the whole plate tasted like Crisco.
I requested sour cream—charged $1.50 without warning. I was also charged $5.99 for the fries the owner had said I could have as my side. When I asked to speak to the manager, “Nay,” who could barely speak clear English, was dismissive, refused to adjust the bill, claimed fries are always separate, and wouldn’t even take my receipt or contact info—saying there was “nothing” she could do except “ask the owner.” Complicit and unprofessional “management”.
The communication failures, oily, bland food, and lack of basic service were bad enough. But the server then picked up my receipt while I was tipping to check the suggested tip percentages. Miami’s restaurant scene is already a joke, and now I see why this place has bad reviews.