Ainsley K.
Yelp
On April 21st, I went to Lost and Found with three other people (a 4-person party) for brunch. We all ordered individual meals (two orders of the bacon slab with eggs and home-fries, an order of avocado toast, and the shakshuka) and then ordered some ricotta pancakes for dessert. The shakshuka is a dish that they bake for a little while, so that took the longest to make. They brought out the three other brunch items and then I waited 10 minutes, pretty much everyone was done with their food, when they finally brought my meal out. After 2 minutes of bringing out my meal, they then brought out the ricotta pancakes which were supposed to be for dessert, but I had only just started eating my meal. There was no apology for delaying my meal or bringing out the dessert when I had only just gotten my food. This wasn't the best experience, especially when this was a birthday brunch with my family. The following night, which was my actual birthday (April 22nd), we had decided to go back because maybe this was a fluke. We ordered two glasses of wine and two entrees at first. One dish was sausage with mashed potatoes and the other a pasta dish with guanciale. After getting the food, I started to mix the pasta only to see no pieces of guanciale inside. After a couple of minutes, I asked the waitress if there was any guanciale inside the dish after telling her I didn't see any. She went and asked the chef and he said that he had put the guanciale in the dish and she then brought out a cold cup of the guanciale to add to the dish. After seeing the pieces she brought out, there was no way that guanciale was placed in the pasta and now I have to put it in myself after I waited so now not only is the guanciale cold but the whole dish is now cold. After we finished our meals, we asked the waitress what they were offering for dessert. There were two options, an apple pie and a box cheesecake. We asked for cheesecake. After 15 minutes a different waitress brings out an apple pie. We didn't order an apple pie and I must say I don't think the two options can be confused when hearing them, but now instead of sending it back we just ate the apple pie since we had waited a while for that to bake instead of them just slicing a piece of cheesecake and bringing it to us. After this encounter, I didn't feel like there was much hope for returning but in the past, I had never experienced anything like this from here since I have come numerous times in the past without any issues. Instead of never returning, we again tried it out on May 17th, this past Friday. Without fail we were disappointed yet again. We ordered the risotto as an app and two entrées, the peppercorn sauce filet and the chicken. The risotto was very tasty and when the meal finally came out my filet was cold. I truly wasn't sure if maybe this was how they were serving it so when the waitress came back to check on us, I had asked her if this dish was supposed to be luke warm/cold. She told me no and took the plate away. After a few minutes the dish came back out with significantly less sauce than before, and now the filet being over done because they just placed the pieces back onto the grill to heat them up. There was no longer a color to the meat after having ordered it medium rare and the waitress had taken my steak knife without bringing another one back out with the dish. She noticed I didn't have one and told me she would be right back with one, I waited 5 minutes until I then used my partner's knife in fear that my food would again become cold. She only returned with a knife after I had completely finished the meal. Just like every time, there was no apology, no effort of a resolution, and no accountability taken for the errors. I no longer have a hope or want to return to this establishment and wish there was just some kind of effort to make up for all the errors but there has been no accountability taken for any of the errors each time we have returned.