Katherine R.
Google
we had made a reservation for 45 people, which they accepted, a little over a week ago. giving the restaraunt PLENTY of time to figure stuff out. when we got there, we were greeted with a slight attitude. okay cool, its okay. its a big party. understandable. youre going to be stressed out. as the night went on, whole tables were waiting on refills for over a half hour at a time. food was being given to the wrong tables, some food wasnt being brought out at all, some food was coming to the table wrong. when stuff started being said, we were given an even bigger attitude. then our server told us that she was being yelled at by everyone and she was "so done". that is not something that needs to be said to you're table. hospitality is not something that this restaurant seems to be good at. I then asked to speak to a manager and the bar tender said "good luck". I spoke with the manager and told her I wasn't trying to be mean in any way, and she also responded with attitude. She asked where I was seated and I told her I was with the party. She then proceeded to tell me "okay, well 45 people is a LOT for two people. We are trying" and rolled her eyes at me. I'm sorry, but you had a little over a week to get it figured out. If you know you're servers are not capable of handling a party of that size, you should have either put more servers on for the party or told us that you couldn't accept a party that big. We've been ignored pretty much all night unless she absolutely needed to be here. Half of the time she wasn't even dropping off her own food to her tables. You can very clearly see that she was overwhelmed, which I understand. But there is no reason under the sun that any of us should have been treated the way that we were. I do not recommend coming here if you have big parties. The food was mediocre at best. Fries were cold, soups took FOREVER to come out, we had to remind multiple times for sides, it just overall was not a good experience. Every single person in our party left disappointed and upset. Some didn't even eat most of their food because it wasnt up to par. Then, at the end of the night, we waited well over 15 minutes for our checks that weren't even correct. Our server also didn't put their real names on our checks. Their "names" were Dave L. There was also an automatic 20% gratuity, which we did not appreciate. I'm not even sure we would have tipped 10%. This was by far the WORST dining experience I've ever had and I've been in good service for a couple years now. There is a certain standard that is expected when people go out to eat, and this wasn't even close to that standard. We also found out that one of our servers was brand new to the restaurant. You need to learn how to treat your staff with respect. And your customers. There is no reason the manager should have had an attitude when and issue was brought up. You need to be willing to change to be better.