Deanna B.
Yelp
I have been a long time happy customer of the Bullis location. I don't go often, but when I do, it's always been a pleasant experience as far as the meal that I buy.
On Aug 30th, I decided to stop by on the way to work for a breakfast burrito. I actually live closer to the location on Atlantic, but I always prefer Bullis, so I don't mind driving out of the way.
Anyway, I asked for no other meats, but bacon only. I get in my car and leave.. As I'm eating I tasted first the bacon had pieces that wasn't fully cooked and there were a couple pieces of ham inside. I didn't want that, but I didn't make an issue. I took a couple of bites and decided to finish the rest later. I never did because later on I was vomiting everything in my stomach up.
I went back the next morning with the food and my receipt and requested to speak with the manager and explained to him what happened and if I could get a refund. He flat out said No..From the beginning, He started off wrong by constantly cutting me off with a barrage of questions as if interrogating me .. asking me why didn't I come back the same day. I told him I had to work and I didn't get sick until later. He also said, "How does he know it's them who got me sick?" Just very disrespectful and unprofessional. I can see him being justified if I ate the majority of it, then have the audacity to ask for a refund, but that wasn't the case.
Rather than have things escalate, I requested the owners contact information. It could be social media or an email or a number. That was refused. The manager who I spoke with did give me his name Martin(Marteen).. I just don't understand the unprofessional attitude.
Bottom line, I am proud of myself for keeping my composure because it was almost like he was trying to push me to get out of character. I just chucked that $11 as a loss and a lesson to never return there again.
I'm sure the owner obviously doesn't care, based upon his responses to others on Google reviews. It's a culture taught.
I did not want to publicly bash them, but I was left with no choice... so here we are.
My advice is no matter how uncomfortable you think you are making them feel, watch them like a hawk when your food is being prepared. Not because they will do something to it (the cooks have been there forever and are always kind and respectful and will speak to me every time).. I only say this because if something is off or wrong, it will definitely be your fault no matter what. Even if you stay 30 min away, no accommodation will rarely be made .