Louis Vuitton Maui Wailea

One of the best LV stores! I always visit this store when I’m in Maui and it’s always been a wonderful and luxurious experience. This time Cecelia helped me find the perfect purse. She was patient and well informed about the stock availability as well as styles. I also got mine hot stamped which was super quick and I took the bag home right after I bought it. I visited on a weekend morning and it was quiet and so pleasant to shop! Highly recommend this store if you’re in the Wailea area!

In October 2022 I had an amazing experience at the Louis Vuitton in Wailea, Maui Hawaii. Was on vacation and celebrating our birthdays in beautiful Maui! I bought my first LV hand bag and I'm so incredibly happy that I bought it here in Wailea! I wasn't sure what to expect, being this was also my very first time even stepping foot into a Louis Vuitton store! I was nervous but immediately greeted by Sales Agent Sara K. She was so gracious, sweet and incredibly helpful and patient with me. Sara was knowledgeable, professional and answered all of my questions. I was visibly overwhelmed with joy, excitement and nervousness. I mean I started sweating and had the weirdest anxiety! 😅 I felt so embarrassed but Sara offered me water and made sure I was comfortable. The store was their temporary place until their permanent store opens next year. But the temporary store was big, open and stunning!!! They had well stocked merchandise and most importantly had my Neverfull MM in Ballerine! They were out of a few fragrances that was interested in, but it's okay I received several other samples. We visited this store on Monday and returned for another go on a Thursday to shop around and spend sometime enjoying the day. This time we were helped by Gian. He was also very gracious and even after telling him I wasn't buying this time but shopping and gathering prices on a few items on my wishlist, Gian was amazing with pulling all the products I was interested in so I can evaluate and savor the moment! 😆 absolutely incredible experience! I was reluctant to even ask because I want to respect their time and not have them lose out on any potential customers actually buying. I really appreciate the entire staff. They made my first experience a memorable one. I'll definitely be back! Highly recommended this store! I later found out from a friend They provide complimentary champagne! So I'll remember that for my next purchase! 🥂

I am extremely disappointed with this LV Maui Wailea. 1. Failure to deliver my package to the correct address. 2. Failure to locate my bag in the store. 3. Failure to answer inquiries about my order. 4. Failure to call me about a Tag order and install lettering. Store Manager and two sales associate were incompetent and had many excuses and treated me poorly after the sale was completed. The sales person for the Tag Order never contacted me about lost order. l had to call customer service to receive the appropriate treatment. l just received a tracking number as requested for my Bag. This LV store in Muai Wailea gave me Horrible treatment after the sale was completed.These people require customer service training and this is not acceptable. Everyone should be treated equally and Fairly.

Eiko and Mary were amazing and went above and beyond for my son and I. They were patient and helpful. Their kindness is so appreciated. We were celebrating his birthday while in Maui. I highly recommend this LV store!!

Came here with the family and found a nice purse for my sister. A quick and simple exchange of cash for Vuitton leather. Yayaaa!!!

One of the worst experience ever had with LV. The female manager is very condescending, and does not treat customers with respect. Does not recommend to shop at this location

Man love the red suit I bought in there last weekend, saw it in the window and just had to charge it on the Visa. And now I'm doing handstands myself in the same red suit and shoes at my awesome condo in Wailea with some friends - they love it too, they love seeing me.bounce all around my place doing handstands and cartwheels to awesome electronic house music like jimiriqui!

Great customer service, had what I wanted super quick and easy shopping. Skoa was nice and very helpful she got us what we wanted. Sarah got us in and texted me pics of my options before going in. Thank you!

I have always had awesome experiences at this LV! Service is phenomenal! It was too bad that the Hawaii Limited bag was sold out by the time I came in August, but, it's not their fault! I need to fly out here when it releases in June!

Great service at this location! There were a few people shopping and asking questions, but I waited my turn and the associates were very knowledgeable and patient. Ended up getting a passport cover, as I've been wanting one for a long time. They have multiple hot stamp options, and I got lucky since it was done right in front of me. Thank you for helping me with my first LV purchase!

Customer service was bad. As soon as I walked in, asian lady looked at me weird. I asked her if they have this specific perfume in stock and she instantly said "No." Without giving me any other options of ordering it online. I asked when they will be in stock and she said "Probably tomorrow" Like ok? thanks for the help. Very rude. Go to lahaina location instead, you'll get a better customer service.

I enjoyed my shopping experience here at LV Maui Wailea. The CA was very friendly and helpful. I purchased an item here and she was able to get it hot stamped with my initials before I had to leave Maui. The price point on luxury goods in Hawaii are much better than mainland prices plus their taxes are less. The store has an abundant of selections in stock. Beautifully displayed and their location is in a shopping plaza which made it convenient.

We visited this LV location twice during our recent Wailea vacation, and had tremendous experiences each time. The first visit was to acquire a purse, and the salesperson (dark short hair with glasses - I wish I had gotten her name) was extremely and genuinely cordial and highly professionally, going the extra yard to make the experience very memorable for my wife. I even got a glass of sparkling wine while I waited! The second visit was to purchase some perfume my wife sampled during our first visit, and again the service was impeccable and friendly. Highly recommended! Bravo!

I'm a huge LV lover so I have no complaints when looking around the store. They had a nice selection of bags that I haven't seen in CA. Sales tax is 4% and most items are $15 and even up to less than $300 off. I'll be back next time and get something time stamped with Hawaii on it. Got my sis an early bday gift and she had her perfume engraved. She lives Spell on You. It's always smells so good one her. I finally got a bottle of attrape-reves, it's a cult fav but has patchouli which is what I need to make my scents pop but not chick someone out lol. I scooped up a mens monogram Multiple Wallet!

We stopped by Louis Vuitton in Wailea in search of a specific belt my husband was looking for. The client advisor assisted us in bringing out so many belts from the back and let him try on a variety of them to see what size is the best fit for him. Fortunately, we know what size fits him best but unfortunately, the store did not have the exact size in the style he preferred. The client advisor did make a search and confirmed the Louis Vuitton at Whaler's Village did have it and put a hold on it under my name. Wow, she went above and beyond! We appreciated her help and would like to come back again next time we are in Wailea :)

The SA was really helpful. First time buying LV in Hawaii and my gosh, loving the tax lol thank you Maui LV Wailea.

Shout out to Eileen for helping out my wife in finding her the bag she wanted! Like others' have said, everyone at this location is extremely friendly and pleasant to interact with (we had stopped earlier in the trip and talked to Sabrina as well). Prices are also cheaper vs mainland, it's just the hassle of lugging stuff back with luggage on the flight home.

We were in town doing a bit of shopping during a birthday trip to the island and my love interest insisted I got a new belt. We came to the shopping center with plenty of parking, super clean and lively area in Wailea, making it so easy to flow from store to store. Louis vuitton was at the top of the list of places to go and I believe they were fixing a new location but the store front we visited was still pristine. We looked around and were approached by a young gentleman that asked if we needed help in a kind and professional manner. He showed us a few belts, even some that were not on display and helped find the item I needed. Something sleek yet subtle. Stylish and not too gaudy for my liking. The game ball goes to this gentleman, named Gian. He also showed us a few wrist wear accessories that I will definitely be buying very soon, unfortunately at a different store but we hope to have the same wonderful experience at the closer location for us. Wailea LV and Gian set the bar pretty high.. I recommend coming to this store if you're in the market for fine products and great customer service

All of my Louis Vuitton purchases have been from the Ala Moana Center location as it's more fun to purchase them while on vacation! This time, however, I wanted to see a bag I've been researching online in-person. I popped in prior to having dinner at nearby Lineage. My current bag is a Tumi messenger bag that's about 10 years old. It held up wonderfully sans for one of the zipper pulls that fell off and replaced by a paperclip (hey, it's shiny and matches the chrome accents, LOL) and part of the plastic piping that lines the opening flap is cracked from usage. ATMOSPHERE: Located in the Shops At Wailea, it's Maui's second location (the first is at Whaler's Village in Ka'anapali). Compared to the boutique on the west side, this one is a bit fancier due to being newer but it's nothing compared to the beautiful 2-level Ala Moana Center location nor the flagship behemoth in Paris on the Champs-Élysées. There aren't any vintage trunks on display, which only adds to the appeal of your purchase. But on the upside, it's not as busy either so you do get very attentive service. THE GOODS: Avenue Sling Bag (Damier Graphite Canvas) - $1,700.00 LV does sell a messenger bag but it's so small that it looks like a women's bag, bleh. The Avenue Sling is a modern take on the traditional backpack. A lot smaller than I wanted (can't even fit my iPad in it) but looks so sharp. I decided to think it over dinner but came back to purchase it a few minutes later. Unfortunately the display model was the only one in stock (and the only one in the state) so I declined. My name is on a callback list if one ever shows up. SERVICE: Yumiko was terrific. Friendly and professional; definitely going back to see her when the time comes. FUN FACTS: The Damier Canvas (checkerboard in French) is the only pattern sold today that was designed by Louis Vuitton himself (along with his son Georges) in 1888, that covered his beautiful trunks. Every pattern after that, including the most recognized Monogram Canvas, was designed by his descendants. A vintage trunk in Monogram Canvas can be seen up close at the Ala Moana Center store. Look closely and you'll see why it was called "canvas" as the deteriorating coating of intertwined LV initials and geometric shapes gives way to exposed cotton fibers underneath. Extremely cool! While some products are made of real leather, today's "canvas" pieces are made of polyvinyl chloride (PVC) which is lightweight, supple and waterproof. Yes, plastic! Purchasing a Louis Vuitton piece in Hawaii will afford you about a 10% discount for some reason. The Avenue Sling retails for $1,900 online and the rest of the planet. I recently purchased a Slender Wallet in Damier Graphite for $430, while the online price was $479. OVERALL: Frivolous fun with a historical backing.

We are obsessed with LV! We always make it a point to visit the store if there's one in the area! When we arrived to the store, it was not too busy. After a few minutes, we were greeted by the store manager. She is an absolute delight!! She offered us water and how she is originally from SF. The nicest lady ever. Not sure her name feel so bad but give that lady a promotion!!!!! After exploring, I ended up buying the new Pharell dufflebag and a white damier belt that I needed to replace. She was amazing and very helpful! We ended up waiting 3 days for the belt to be delivered (perfectly explained) and I bought the bag before I left. Awesome team there. Besides the male homosexual looking guy low key. He could use a smile or two. It was a wonderful experience and everyone was extremely kind and sweet! Thank you for the amazing service!

As a sales associate you're supposed to make feel potential buyers feel welcomed. I came here already with intentions on purchasing a purse but was already met with a dissatisfied look from the asian lady at the front door on 9/10/24. Immediately she looked at my coach purse and felt profiled right off the bat. I asked if they had a specific purse in stock and she looked at me like i was stupid because it was a spring collection. Walked around while she looked on her ipad then didn't even walk all the way to where i was standing and began to tell me they don't have it ... she is saying this from across the room. I didn't hear her and she looked at me weirdly again. I had other options that i would've went into more detail with her but since her customer service sucked i took my business to the lv location in Whaler's village. I had the total opposite experience at Whaler's and felt satisfied with purchasing with a sales associate who is good at their job.

Terrible service. Didn't even greet us at all. Two woman at the front just gave those stares. Very unwelcoming... we ended up going to the LV in Lahaina the next day and purchasing items there. Won't be returning to this one again. And they didn't have much inventory to begin with. I'd make a trip to the one in Lahaina.

The service here is excellent, especially the sales Ario, he's such nice sales with great attitude not like the other Louis Vuitton at Whalers Village, rude and terrible service.

One of my favorite Louis Vuitton stores! Everyone that works here is amazing and really go out of their way to help you find the pieces you are looking for. Store is beautiful and location is amazing. I love shopping here

I'd been ordering handbags and wallets online. Never actually been into the store myself. However, the latest handbags on my wishlist are ALWAYS out of stock. So, we're out cruising around at the Shops at Wailea after a day at the beach and awaiting our dinner reservation. I stumbled by this store and usually I'm pretty shy/intimidated to even go in a LV store especially the ones on the Bay Area CA. The hostess here was sweetly smiling and greeted me. I thought, what the heck, nothing to lose. So she put my name down and within 20 minutes or so, I received a text saying they were ready for me. I was sent over to Kristel Keisa who greeted me with a smile and she asked me what it was I was looking for. I asked for something with the bandolier for convenience. I also shared with her that on my wishlist is the Monogram Pochette Métis. However, it was always sold out online. And, within the last week, the prices went up and I thought I'd never be able to get it. Kristel said she may have it in the shipment coming in that day and she'd find out within the hour. She reviewed her list of the few items that were arriving and there it was, the bag with my name on it. She highlighted the handbag on her list, put my name on it and my phone number to text me if it arrives. I paid for it before leaving and mentioned to her if it comes, awesome! If not, no worries. Just wasn't meant to be. And I'll get my refund. When she charged me, the price was what it was before the latest increase and the taxes/excise fees were only ~4.12%. I was thrilled to know this. I felt like I hit the jackpot! Kristel made me feel so welcomed and valued as a customer start to finish. If I experienced customer service provided by women like Kristel, I wouldn't feel so shy or afraid to roam luxury goods and purchase them. I'd continue to be the secret online shopper and never really get what I have longed for. Well, right after we completed our dinner...I received a text from Kristel that my Pochette Métis arrived!!! My lovely husband made a U-Turn and took me back to LV to pick it up. As soon as I got there, the awesome hostess sent me straight back to Kristel. Such sweet people and a wonderful purchase, indeed! I am good with my LV purchases for the decade. Thank you for the wonderful hospitality! Mahalo! Seda

I took my wife and 3 friends here, and the staff literally ignored us, for whatever reason. And when we asked questions that came off annoyed, but the service they were giving someone else made me laugh at how ignorant they looked to me. My wife, who has Louis V bags, was explaining to her friend how a clasp works, the attendant made a sly comment about the price and at that point my wife wanted to leave. We literally went next door and browsed at Prada (Low inventory), Gucci (Great service and great inventory), and Bonneta Venega (think I spelled that right, but same as Gucci with inventory and service) and bought bags from BV and Gucci. In BV we were given champagne and sparking water while she selected the bags she wanted, and was treated like a human being. Gucci sold our friends bags, but wifey said she has too many of those.....if LV keeps it up all it takes is one person to record their actions and clear discriminatory practices to cause a major stir.

The SA was amazing. So friendly. I had kids with me and they didn't mind at all. Can't wait to purchase again!

This review is for the doorman and Casey! Both are so friendly and kind. I was helped prior by a woman who, let's be honest, could work on her attitude (maybe it was because I wasn't buying anything from her) but throughout the whole process, Casey's customer service was 100%. All my future purchases will be from him. * Apparently, they've been open since March 2020 (so most of the pandemic). So far, they're good about limiting people inside at once and offer hand sanitizer at the front. The Shops of Wailea site says they open at 11 am on a Saturday, but their store sign says 10, so perhaps call prior? There was already a small line when I got there at 11-ish, but the wait isn't long.

You cannot go wrong with Louis Vuitton for top notch merchandise that's incredibly well-made, fashionable, and long lasting. Pair that with outstanding and gracious customer service (thanks to Miki!), and you have a five star experience. Being a huge LV fan and always looking to add to the collection, it was impossible to miss a stop upon seeing this store at the elegant Shops at Wailea complex. We had heard a rumor that LV Hawaii prices are lower than mainland prices, but we thought it too good to be true. Fortunately, the rumors are true! Miki explained that LV Hawaii is independent from the mainland. The item we selected was $780 in the Hawaiian store vs $855 on the mainland. That, combined with Hawaii's low sales tax rate (about 4%), made this a steal! The store is on the smaller size, but Miki explained that before visiting the island next time we can call or email her. She can then find any items we are looking for and have them at the shop at Hawaii prices! She graciously offered champagne to sip while considering different items and could not have been more awesome. The first LV wallet I bought about 10 years ago is still in excellent shape (although retired in favor of a newer item), so the quality of the product is excellent. If you are in Maui and interested in LV please stop by and shop with Miki!

I got my very first LV bag while we were on Maui. And I really had a wonderful experience! I came to the store with a list of desirable bags, but none of them was in stock. Then a store associate checked out if the the most wanted bag was in the upcoming shipment, and it was there! Then I knew Kristel Kesa - she is a store associate who told she would message me when the bag gets delivered to the store. And she did it! It was a really wonderful store experience. Then I got a full personalization on my tag (which is awesome!) Kristel is super professional and nice, and I would like to have my next bag working with her!

Very disappointed,the costumer service was horrible. The store was empty and neither employee wanted to help me. I came in to buy a crossbody bag, when I asked see the bag (which I checked to make sure it was available in the store first) the lady working continued to pull out different bags. I showed her a picture and still unable to help. I will definitely will not be making purchases here.

The associates were very nice. I purchased a few things over a couple of days. Of course the boutique was very busy however I was patient and waited my turn. I was able to purchase the crossbody bag I had on my wish list. Unfortunately they didn't have the card holder I wanted, but I came back two days later and it was in as well as the shawl I fell in love with. Looking forward to my next visit.

While on vacation, I told my boyfriend we have to stop by since I heard the LV bags here are somewhat cheaper than the ones on the mainland. In Hawaii, sales tax is 4 % while in Cali it is 7.25 %. It makes a huge difference since you can save a couple of hundreds on your purchase. This LV store is located in the shops at Wailea which is in close proximity to the Andaz Maui Resort which we stayed at. Upon entrance, we looked around and were greeted by Irene who helped us with the purse I was looking for. She provided great customer service and I was able to purchase the purse of my dreams for now lol..I love how she packaged my purse and she gave me a sample of the LV perfume. At the LV store in the Bay Area, I feel like the sales associates can be snobby and judgmental especially if your not dressed nice. Moreover, most LV stores also have a mean muggin security guard but not this store which is surprising but I guess they have a more laid back vibe. We visited LV soon after my 1st purchase and were lucky enough to be helped by Irene again. My boyfriend purchased a wallet for his friend which was around $330. Overall, a wonderful store with exceptional customer service..A big Mahalo to Irene.

OMG I can't believe we actually have a Louis Vuitton store in Wailea. No need to go to Oahu to shop for LV anymore. The store has no other customers, I am free to just roam around and check out all the merchandise. I only have one problem and that is with so many choices, I cannot decide which one to get. The Louis Vuitton products are beautiful, glamorous, graceful, and timeless.

Terrible service. Waited 10 minutes while staff milled about. Only to have the item we were waiting to purchase snatched out from in front of us. We had good service 2 days before. Sketchy and irregular is the only way to describe the service here.

Marceliano N. was an awesome, attentive and patient sales associate! One lady did help me but her attention wandered fairly quickly after there weren't anymore ladies backpacks. But Marceliano stayed with me and kept asking me for my interests. I didn't purchase this time but I walked away to the Honolulu Cookie factory and came back. There after helping another individual, he approached me again and was a genuinely interested associate. Lucky for him and me, after showing me many bags I ended up with a purchase I again didn't intend to purchase. . Oh well great sales associate and his treatment won me over with the wonderful craftsmanship of LV! Would frequent this store over and over

A tale of two Louis'. My first visit to to this LV was in May '19. I believe we had two visits to this location on that trip. Neither were memorable but on the second trip we were able to locate a bag my wife had her eye on that she missed out on from Lahaina store. The associate who helped us (let's call her "Karen") wasn't warm or engaging, just the typical going about her day in the way she assisted us. This last trip in the COVID era took place this week. After waiting for them to open their doors at 12pm we stopped by and gave our name and number to be notified when it was safe to visit. About 10 minutes later I received my SMS and we headed over. We were greeted warmly but quickly escorted over to the women's section. They didn't ask why we were there initially and no one was on the men's side of the store. Truth be told my wife was looking for a particular wallet but we were really there for me. It took a few moments but I realized the associate assisting us was the same "Karen" who assisted us the year prior. I asked for two specific bags by name, she didn't know what I was talking about. Now I don't expect you to know the name of every single product LV sells, especially when it comes to men's bags when you're primarily selling ladies handbags and purses all day. But don't make the customer feel like they don't know what they're talking about when they call out a bag by name. Truth be told since the previous trip I had been narrowing down which messenger bags I wanted and knew which products to ask for. "Karen" was able to locate one of the bags, though it wasn't the one I was interested in (Roman PM). When I informed her I was looking for the blue one she kept insisting I wouldn't be interested in that one ("Are you sure? It's blue?"). Yes, I know it's blue I've been staring at that bag periodically over the past several months and felt confident that was the one! "Karen" wasn't very helpful with my wife either. We asked to view a few specific pieces but she wasn't forthcoming with what other colors were available and trying to locate them for us. Basically if it wasn't in store it didn't exist is how she made us feel. As my wife was looking at a few items I noticed there was NO ONE in the back corner near the bags I wanted to see. So I slowly made my way over there. Now everyone that was in the store was on the left side as you enter. We were not 6' apart from other customers. As I'm glancing at the mens bags, maybe for 30 seconds another associate comes up to me and asks me to return to my party, even though no one was on this side of the store. What frustrated me even more was when "Karen" came over to fetch me she didn't inquire if there was something specific I'd like to see. She wasn't helpful in the least. I was so frustrated at this point I was ready to walk out and leave my wife there, but I waited a few more moments, my wife saw the look in my eyes and made an excuse for our departure. We then headed back to Lahaina where we visited the LV at Whalers and hand an extraordinarily different experience. An experience that was so positive I ended up purchasing a few pieces I had not even thought about. We left with my order for the Roman PM (w/signature), my new Alpha Wallet (yes "Karen", you do carry a few bags with the Alpha name), 2 purses for my wife, a key holder/bag charm, and a silk wrap for the bag my wife purchased in '19. I doubt I will return to this LV again, I prefer to do all my business with the Lahaina store. It's obvious this is a job to "Karen" and she doesn't really enjoy what she does. If management wants to contact me to learn "Karen's" real name happy to do so, I'm not going to call her out in a review.

I've done business with LV Wailea in the past. My past two recent visits have not been very welcoming. The staff are a bit rude, VERY unfriendly and not helpful at all. They also have a extremely low inventory. The lady Sarah who was "kinda" helping me pulled every drawer open to see what inventory was available and every drawer was empty! Basically what you saw on display was what they had for sale and that was not much to chose from. I asked when they would be getting new inventory in and her response was "soon, but we don't know what we are getting". I find that hard to believe that they don't have a manifest of incoming inventory, especially fir a shop very, very low on inventory! I was given the option to order online, but not ever seeing the purse made that not a option! Staff needs to work on being more helpful, knowledgeable, friendly and inviting!

Sabrina was awesome! When walking in it didn't look like they had that much in inventory, I was looking for a specific bag the Siena PM. I asked Sabrina if they had any in stock, she was able to look at the inventory that was coming in their shipment for the day and they had the Siena MM. I was a little hesitant to have her take my information to come back and try it on once the shipment was in since the MM looks big online (which it wasn't as big as I expected it to be) I gave Sabrina my information and asked her what time the shipment comes in, said it varies everyday. I told her that we had luau reservations and needed to get on the opposite side of the island by a certain time. Waited for a couple hours for the shipment to come in and Sabrina texted right away to let me know the shipment was in. The bag wasn't even checked into their system yet that's how fast she was with getting back to me on the delivery since she knew we had luau reservations. The Siena MM turned out to be the perfect size since I'm a mom of a toddler I can fit his stuff in it. And Sabrina stated that the PM is really small in person. Sabrina was awesome I can't thank her enough!

My boyfriend and I are on vacation and always come to and LV store when there is one near by. We always end up getting an item or two. Today was different. Marcelo who was "helping" us was not friendly at all. Barely introduced himself, and it was right to business with him. It was not my usually experience with any LV stores I've visited.

Went in today, Aug 2nd and the staff was very unwelcoming. Walked by 4 employees and NO ONE greeted us. It's funny though, how another woman walked in with a Chloe bag and they were all over her. This location gives LV and Maui a bad taste. By the looks of their previous reviews, I'm not alone here and they still have not changed their ways. Won't return ever.

My best experience visiting an LV store. I forget the name of the male customer representative that helped ... but he was so kind and knowledgeable! I only waited for a few minutes in line and once in the store he spend quite some time trying to understand my needs. I was buying a bag for my b-day. I ended up getting the Alma. He told me the story behind the bag and then carefully packed it for me and even threw in some perfume samples. His demeanor and overall warmth really touched me. I will come back here for sure on my next Maui trip! I love getting my LVs in HI due to saving so much on tax:)

LV is my good buddy for top quality travel bags or accessories for work. Been a HUGE fan for ages of the Louis Vuitton brand luggage and bags. I've purchased are some of the most durable pieces of travel luggage FRANK has ever used. For you ladies that sport the real LV bags you know what a fashion statement you make as you glide down the street clothing your bag. Sometimes it's defiantly better to go big & bold with your LV bag, because bigger is better in this case. All I can say if you want something that's made with high quality & makes a fashion statement then a LV bag or shoes is what your need. Ladies & Gentlemen it's time to blow some coin.

Their callcall-center is absolutely horrible. you can never reach the store directly. He will talk with someone and they will forward your phone number to have them call you back and they will never call you back. Never try to contact them via any phone number online. Only try to contact them if a sales associate has given you their phone number. Then, good luck if they get back in touch with you

We come to Wailea every year and I buy something LV for Christmas. This year was such a hassle that I will probably never buy from this store again. They open an hour later than every other store in the mall, and when they do open, they only let in a few at a time. Then they text to let you know it's your turn. When you don't show up right away, they cancel you! When I finally got in (after shopping at other stores freely), they required that I use their hand sanitizer. Seriously! I can't touch their precious bags without it? And of course, masks are required. Their stock is low. I don't know how they will stay in business!

The best customer service ever! I've been there couple times this year and everyone is friendly and following COVID'19 safety rules. Thank you Kristel for patience and being so helpful. I will be coming back to get more P.S. only 4% Hawaii tax and the prices are around 7-10% cheaper than online They don't have shoes section unfortunately

We are a family of four (6 and 3 year old child at the time of our visit last year). We were treated kindly and professionally. The gentleman who helped us found the business attache I had seen online and offered pros and cons to the different models and sizes. We then also decided to purchase a wallet for my husband. They offered us champagne (with refills) as we waiting for our items to be hot stamped with our initials and a palm tree - lovely gold hot stamping! They were sweet and patience with the small children, too. The salesman also recommended some things to do on the Big Island for our next vacation. Lovely experience!

Amazing service by Yumiko She was such a sweetheart! She didn't judge you or anything. She was just a lady doing her job and gave you her time and humbleness. She was very sweet she offered us champagne, not even knowing if we were going to buy anything although I did Just saying everyone needs to be more like her She's amazingly sweet and she will always have my business

As soon as my boyfriend and I walked in the staff were very unwelcoming. They looked at us as if we couldn't afford anything and followed us around the entire store. We had one of the employees be extremely rude to us and would hesitate to show us what we requested. Along with that shopping in there felt very uncomfortable and it is all because of the employees. We have been to other locations and this has been by far the worst experience we have ever had. It is unfortunate that the store will lose customers because of the employees.

My husband loved the wallet that I purchased. This Louis Vuitton store has helpful staff and beautiful merchandise. Be patient when you arrive, they only allow so many people into the store at a time. I think I had to wait 20-30 minutes.

I have a couple products from Louis Vuitton and been to different stores. I was in Gucci before Louis Vuitton and found the customer service better at Gucci. Enjoy the sunshine, Jennah

Extremely friendly and attentive sales people at this location. The selection is not as large as at Some LV stores on the mainland but items are priced a little lower. They receive new shipments weekly. We were told the prices in HI are set in line with the Asian market and not North American. Also sales tax in HI is much lower than in Southern CA where I live. They do have fair amount of stock of classic bags like Neverfull and Twist etc. highly recommend checking out the store if your visiting.

Came in twice and both times were greeted and felt very welcomed. Several bags were pulled out for me to try with no hesitation. It was my first time shopping in LV so I was pleasantly surprised with the service. On the 2nd visit, I left with an amazing bag in hand. The discount and 4% tax compared to 9.25% in CA made it very difficult to walk away from. I would recommend visiting the actual store to check if an item is in stock because I had the agent tell me my bag was not available when I had just seen it the day before and wanted to verify the price again. I purchased the bag later that day and there were at least two in stock.

We weren't really intending to buy anything from LV but we wanted to see what they had in this location since almost all locations have something that you would want to buy. Marcos let us walk around the whole store and than came up to us and asked if we needed any help. Asked a few questions about a certain purse to see if they actually still had one since many locations in California have been sold out. He said he would check and that he did see it today. While he was looking for it and checking the computer, it was somewhere in the store. He told us to walk around and come back to the store to check for the wallet. So we decided to go to ABC and buy some snacks and gifts for our friends. Which is located on the second level as well as LV. After we finished Marcos had it and of course the purse is looking pretty amazing so might as well get it! He is totally really nice and didn't treat us like children which most of the time happens in these type of stores.

It's funny to me when sales associates at luxury stores judge you based on your outfit, especially when that store is on the beach like this one. After a morning at the beach, I decided to check out the shops and maybe find a bag. Now I can't know for sure what was going through the associate's mind (I won't name her) but she was not entirely friendly or helpful until she saw me pull out a YSL wallet from my beach bag. Anyways, I looked at a few options but they really didn't have much in stock. I will check out the Whalers Village location instead.

On the smaller side of a store that still carries everything. Who knew that shopping in Maui would save me money compared to the main land. (10% cheaper than the main land along with less tax) Sabrina was very helpful, and went beyond what she needed to help me find everything for Christmas shopping for the family. She even found me a great cologne that I never knew existed. I'll be back for sure when I visit Maui again.

If it were not to support family friends who work here, I would avoid shopping here and I was reminded again yesterday why I prefer the Lahaina location so much more. Please educate your staff that babies under two CANT and SHOULDN'T wear masks. An older sales associate literally turned her head to look at my baby on her stroller and asked where her mask is. I thought she was joking I actually smirked. Her mommy shaming didn't stop there and made a comment that ".. but she has to go shopping, totally understandable" not knowing that we were there to get my dad a special gift and was meant to be a short trip. I wouldn't have brought her without watching the news first with the relatively small to none numbers of confirmed cases in Maui and never once I took her out of her covered stroller even if she was starting to get irritated. Anyways, I shouldn't have to explain myself. My parents and I are loyal supporters of the brand. I know we are in the middle of a pandemic but please don't use that as an excuse for your staff to make customers feel as if visiting the store is inconvenient. If I could've videotaped my experience from start to finish, you won't be able to count your fingers how much times I passed by a sales associate who didn't even acknowledged us. I literally walked super slow on the way out just to see if the associate with the cast on her leg would thank us for shopping. She didn't (: I hope others was treated better at least.