Yasmin M.
Yelp
I came in to pay for my gas in cash, all was well until I realized that there was no gas coming out of the pump. I went back inside to ask the older cashier lady who helped me what was happening. She then proceeded to check the register, etc She had put my gas on the wrong pump. She then said she was going to talk to her manager, Tim, I think his name is. She came out and said there was nothing they could do, and in order for me to get gas, I would have to repay. She said that I said pump 3 to her and that I was in a hurry when I came in; she was blaming me for her mistake. I then asked to speak to the manager, Tim, because no way I was going to pay another 20 when I already did. He came out, and I explained that I said pump 5, and she put it in pump 3. Why should I repay when your cashier made the mistake? Right off the bat, he came off as very rude and mean. He then proceeded to call me a liar and said Who would I believe, a stranger (me) or a person who does this every day (the older cashier), That's when I started to get upset because He was speaking to me very crazy manner. After speaking to him and seeing it was going to get me nowhere, I said, Let's ask the other cashier who was up there when I was paying, He goes up to his other cashier, a younger lady, very sweet, and asks her, "What pump number did she say?". The younger cashier then says to him, Pump 5, she said Pump 5. He then says, "Write her up," and that was the end of it. Yes, at the end of it, I got my gas and didn't have to repay, but I got no sorry after the way I was spoken to, and I don't know, I was expecting more after being called a liar and having the older cashier who helped me lie on me to the manager to save her own ass. Thank god that the younger cashier was there and said I was telling the truth, but the manager and that older cashier lady were so beyond mean, rude, and unhelpful.