Veronica B.
Google
I’ve been a loyal supporter of Lowcountry Fresh since it opened and truly believe in its mission to support local farmers and offer fresh, quality food. When they get it right, it’s some of the best around. However, I’ve noticed a few recurring issues that I hope can be addressed to help this business thrive.
Customer service has been inconsistent. On many visits, staff seem disengaged or unhappy, and the main register is often left unattended—sometimes with no one available to help, especially toward closing time. It’s also been disappointing to see how often staff turnover happens, just as I start recognizing familiar faces.
Food portions are hit or miss. Sandwiches are well done, but salads tend to be mostly lettuce with very minimal toppings, even when extras like chicken are added. For the price, it doesn’t feel like a great value.
Lastly, I’ve felt uneasy about being asked to give my credit card number over the phone for small to-go orders. After one such time, I experienced a fraud attempt on my card (though I can’t say for certain it was related, it was enough to make me uncomfortable).
I really want to continue supporting LCF and hope to see improvements in service, food consistency, and ordering processes. There’s so much potential here—and I’m rooting for them.