Ashley S.
Yelp
FYI: This review doesn't reflect Lowe Mill as an entity, just one particular business.
I heard about Embrace Candles on tv and social media and decided to try them out. I knew they offered candle making classes and even though I've taken one before at a different store, I thought that this would be a great date night experience since it was around Valentine's Day. When booking the Saturday class, I noticed on the website it listed a 4 pm class and a 4:15 pm class, which was confusing. I decided to pick the 4:15 pm class and took a screenshot, just for my records. We arrived a little before 4 pm and attempted to check in with the cashier. We told the cashier we were there for the 4 pm class since that was the first time listed on their site and was then told by the cashier and another employee that the class actually started at 4:30 pm. I then tried to explain that their website was a little confusing because it listed 2 different times for the class, but the cashier wasn't trying to actively listen and/or understand. She then proceeded to go to their website and try to "prove" to me that the class actually started at 4:30 pm. As a customer, her actions made us feel like she was trying to prove we were wrong and they were right. See here's the thing: We didn't mind that we were early. We would rather be early than late. However, instead of her just offering for us to have a seat or to walk around the store or even walk around Lowe Mill .... like at least try to offer something (again only 30 minutes early), again her objective seemed like she wanted to make us feel like we were wrong. She even went a step further with trying to explain that maybe we were looking at times for the previous evening's class and so we got the times mixed up. I then proceeded to show her my screenshot of the 4:15 pm time I signed up for and she didn't even apologize. After deciding to leave and walk around Lowe Mill, by the time we got back at 4:30 pm, we noticed other customers were already seated and were already picking out their vessels.
Now I have traveled miles to take this class and wanted to take the class as a treat for myself as well as my date and we were treated in a very disrespectful manner. Poor customer service that evening at Embrace Candles. If you decide to patronize this business, I hope you have a better experience than we had.