Lowe's Home Improvement

Derek at the Cedar Rapids location deserves employee of the month or a raise :) We had the best customer service with him . He even found us later to follow up on an item we were going to come back and pick up !! I wish all people in customer service were like him. There was another gentlemen as well that was helping us and I didn’t get his name… Brian maybe , But great staff you guys have

I hate leaving bad reviews! However, I went to this location to by a seal for my front door and the customer service was horrendous. I am not the needy fella except for this time. I could not find the seal so I was hoping for some assistance. I asked the first Associate and he said, "It is down the way and to left." He walked away. I went down the way and to the left and found toilet seats. Long story short, 11 associates walked within 2' of me and never said a word or even eye contact. This type of customer service is why they do not make their daily goal. Bottom line, this is poor management and poor training. Lowe's Cedar Rapids, you need to step it up!! Home Depot here i come.

Delivering was great. Just check Google maps before arriving to plan your strategy for how to get behind the store. Drive slowly with your 4ways on through the parking lot. Unload was super fast. The people were very professional. I had 4 pallets and was in and out in 15 minutes. Restroom inside store.

Tyra helped gather my order rather quickly. Rallied assistance for five windows on two carts. Jon with support of the team assistance carefully loaded the windows in the Jeep. Then, on the cage. They guided me as I ratchet the three that needed to be on the back. Plus, gave me helpful tips for driving and care of the windows to prevent broken glass. Easy peasy drive and carry inside to wait for my friend to help install. The windows arrived at Lowe’s as explained during the ordering process. During a few calls to check with the team on the phone were helpful. And, made sure to add notes so both orders could be picked up together. Although Lowes received them at different times. Plus, worked with me on a pick up date around my trip and the contractor was sick. I’m excited to buy more windows next season. For the second and final floor. Well done, as always. Since 2004 you’ve been in my life when living in the area and upon return. You’ve helped with many renovation needs. Answered countless questions. Friendly is your middle name. I’ll be back 😁 /\ update Austin did a wonderful job helping order windows. The quote on the phone from someone else ended up not being as much in person for the custom size 🙌🏼 Regardless of issues that arose for various reasons, like sizing to the Lowes card didn’t work from the contractor, Austin went with the flow. He problem solved to ensure the five windows, three specialty order, were perfectly sized. Submitted, and sent receipts digitally to help with paperwork. It’s customer reps like Austin around the country that keep me visiting year after year regardless of the location.

I go there all the time because it's close, and I always appreciate the 10% off military, I do wish there were more employees walking the aisles. I was debating knocking a star for that, but the check out folks. The sweet gal that helped me load onto a cart and load into my truck. I just appreciate you all.

What a horrible experience with Lowes of Cedar Rapids, Iowa. Bought fridge and day prior to delivery, I get an email saying that they've rescheduled for a month later! EMAIL, not even a phone call. I tried to call the manager multiple times (who sent the email) but he never came to the phone...I was on hold for extended periods of time. Six weeks after placing my fridge order, it arrived. Guess what! It was damaged INSIDE and OUT!!! I will never ever buy anything from Lowes again. Menards and Home Depot are much better options to this horrible company. UPDATE: Your response to this review is funny. I did call the 800 number and all they said was, "We're so sorry for your experience." BIG DEAL, another waste of my time.

Their customer service was amazing!! Thank you for treating your customers so well! Assistant manager, Bill Eckles was so kind and helpful.

Great customer service. And this baby is currently on sale. The team member loaded the box onto a cart, wheeled it to the check out area, rang me up at self checkout and talked to me about warranty's. He then instructed me to go get my car and meet him by the exit door.

Lowes in Cedar Rapids has the best customer service!! I've never had anyone solve a problem so quickly and easily. Assistant manager, Bill Eckles was awesome!

Bought a dryer there two weeks ago. It worked for a week and then it completely died. We had to leave out of town for a week, did some troubleshooting and discovered it was dead. I assumed 30 day returns were the norm, but apparently I was wrong. For Lowe's it's 48 hours. We loaded it back into my truck to return it. Lowe's refused to do anything. First they were rude to my wife. (Who's a sweet and respectful person). Then I went in myself because the lady just railroaded her with no options. The "customer service" staff consisted of being told they would do nothing, followed by confrontational, and then told to "Settle down" as though I had zero reason to be upset after a DOA dryer after less than 2 weeks. It was further escalated when the other "customer service" employee openly laughed and mocked me. Manager came up and was willing to work with me WHILE the "customer service" lady was mean mugging me behind him and the other one was laughing. I got my money back but I won't be coming back. Simply unbelievable rudeness. It was bad enough to basically get no help....but it was escalated by the open hostility, laughing and gaslighting.

Ordered landscape rock online for in-store pickup, and received notification it was available. Then received 2 voicemails that were only partially audible about the pickup process with conflicting instructions. Tried to call repeatedly to confirm, but phones were down. Drove an hour to pick up our paid order only to find they sold out from under us to someone else and had none available. Huge waste of time and fuel. Very disappointing experience and will cross them off our list in future.

Looks like I'm not the only one with an issue with the guy who works in the paint department. He was extremely rude and condescending towards me. I had 2 simple questions and he treated me like I was an idiot. I went to Sherwin Williams and had an amazing experience. Save your time. Go there instead.

Don't waste your time going to the paint department and having to deal with Derek. So many other places to buy paint and not have to deal with Derek berating you for asking a simple question. Would rather go to Sherwin Williams and even pay more money than deal with Derek.

Best home improvement store! customer service is always top notch!

Amazing customer service! Everyone was very kind and respectful in dealing with an issue that I had with a previous purchase that I needed help with. In shopping at other stores, I can honestly say their customer service and the quality of their lumber can't be beat. I will gladly drive further just to shop here. It's worth your time to be treated like a valued customer and not just another number. Thank you so much!

This is a great store to come in if you don't need help or a clue what is going on. So i will run in here for spray paint ,gardening supplies, and cleaning supplies. But if i actually need help its very hard to find someone.

Don't you just hate when your appliances get to a certain and just crap out? Me too. This time it was the dishwasher. First stop was Lowe's because it's the closest. Looked around at the different models while we waited for the sales associate. Found a model we liked and because we had already been waiting over 20 minutes, another worker came to help. So she looks it up on the computer and it informs her there is one in stock. She goes back to check. Tick-Tock-Tick-Tock another 15 minutes pass. She finally returns and tells us that there doesn't appear to be one back there. Can they look and give us a call? Sure. Next day, they don't have one but they can get us one by Tuesday. Ok we said, even though I knew it meant more hand washing of dishes. They would call us over the weekend to confirm. By Sunday we hadn't heard from them, so husband starts trying to call. No on picks up in the dept. He stops in on Monday to see what's going on. There isn't one coming in tomorrow and they don't even know when they could get one. The manager is called over and he seems oh so unconcerned about the fact that we had been told we would have one by Tuesday. "Misinformed" is what we were and the employee must not have known what the delivery dates would be. Husband walks.

I love Lowe's and have had great luck with everything I've purchased from them. HOWEVER, the customer service and wait times are ridiculous!! I was told to call Britt picking up our fridge however no one ever answered. I drove to the store (20mins), walked into the store, and back to the Appliance department when a receptionist finally answered. Luckily someone was walking by and went to find the fridge. Almost an hour later I got the privilege to stand in the return line that went out the front of the store to say I was heard to pick up my fridge and then they would call an expert out to hold it. The expert simply wheeled it out. All that wasted time standing in another line waiting for something I already paid for. Lowe's REALLY need to work on the customer service experience!!!

If they were doing their best during COVID, they would not make up bs, instead they would apologize if that's against their policy not that they can't hand cut the lumber because of a safety feature. This was what was told to me, by a manager of Lowes in cr because their saw was broken. But if you go to that store at anytime to get lumber cut it will be broken. Which why would they not have 2 saws to cut lumber?

Purchased a Frigidaire April of 2021 from Lowes. MISTAKE! They offer no store servicing. They only offer the factory warranty - which is a long exhausting process to get little to no results. And the extended warranty is just as long of a process. DO not buy any major appliance from a store that does not offer local servicing.

Not sure what place I like better Menard's, Lowes, or Home Depot, I know I've never had a bad experience here and the workers seem knowledgeable, friendly and helpful! They seem to have better new and nicer things on clearance. fridges, dishwashers, etc and most of them are in really good shape. A small ding on the back of the fridge? oh it's on clearance could be a sweet deal for someone looking for appliances! And My favorite right now light switch covers haha the ones that hide the screw! haha Yes I love it, I'm a dork like that but I like my house to look nice and I think those kick it up a notch!

Needed more of a product to finish a project and looked it up on the website to see if they had it on hand. Said they did but when I arrived it wasn't there. The inventory was just done but the stock was wrong on this item. They didn't offer to order it for me. Just said they were sorry. Even though this Lowe's is convenient I'll likely not go back. I Like Lowe's but hate people not doing their job.

Bad service. Placed an order. My card got hacked, app requested me to update new card. I did 5 times. Still said waiting for new for new card info. Called the store 2 times and first person said no problem just change card. I explained I did, said it was OK. Order status still said waiting for new payment. I called again and 2 nd person said all was OK. Checked status and said order canceled. Called 3 TD time spoke to manager Rob and he said all he could do was reorder. He said he would give the product # to the girl. She gets on the phone and asks for the numbers. I should have got more help and understanding. I got violated by the thief and lowes.

Was pleasantly surprised at the wonderful assistance I received from Tammie Cheney at the Blair's Ferry store in Sunday, November 24th. She stayed even after her shift was over to make sure I got the perfect paint color mixed. I appreciate her going the extra mile. She assured me that she didn't mind staying late because it was worth it to make sure I was completely happy with my purchase. Thank you, Tammie. Janene Oliphant

Lowe's is usually our first go to hardware store but our experience there yesterday (4th if July) may have changed our minds. We were looking for a patio roller shade to keep the sun off our outdoor patio and found one. It was quite long and we walked toward the nearest checkout where there were 3 women Lowe's employees standing. We approached the register asking if we can use the military discount there and one woman said "Sure, I just need to log on." We headed her way when all of the sudden another woman who must have been her supervisor, dressed up in 4th of July leggings, short skirt and red hair all of the sudden butted in & told us we couldn't check out there we needed to go over to other end to check out! The first woman who told us we could check out there must have felt totally undermined by this younger supervisor girl & she said nothing ( even though she had started logging in to her register already. It seemed totally unnecessary to send us way down to register 12 with a bulky long item. My partner is a Vietnam Vet who fought on the front lines for our country and it was the 4th of July. We were asking for a military discount so she knew he was a vet. Not a very good experience to start our day. It was not only the red head's refusal to let us check out but her extremely bossy attitude that didn't set well. BTW- we have used his military discount at the same register she was refusing us to go to on other occasions.

This is is the last time we have tried To be waited on here. Went in today to buy not one but two large appliances. Not one person would wait on us. They walked literally around us for 20 min. When we tried to stop and get their attention, the first older grey haired man with glasses looked at us when we asked if they sold freezers (which it shows they you do and are in stock online) literally barked "NO!" And kept walking past us and never came back. We had also had a that we also wanted to for our family room, so we waited and thought ok maybe we can order a freezer, so we continued to wait. My husband was able to get a younger dark hair mans attention and asked if we could order a deep freeze, and he looked at us and said NO and went back to what he was doing. So we left and went to Home Depot where we were treated excellent. We were waiting on within 1 min upon arrival. We bought a lovely Whirlpool stainless refrigerator, that they are delivering tomorrow and a 7.1 HotPoint deep freeze that is on order to be delivered in August. We will never go back to Lowe's again. We walk in with money and ready to purchase. We may be stereotyped by how we look. Shame on you.

I used Lowes to install flooring 4 years ago and swore it would be the last time I used them after the experience I had. I relented this year and went out to see about getting a storm door installed. I was told on 6/22 that the installer would call me within 2 doors to measure the door, on 6/28 the installer finally called. He arranged to come between 3 and 5 on 6/30. He never showed, I called the local store and after being transferred 3 times customer service asked if I would like to talk to a manager, that call was not answered so they tried another manager who refused to speak with me and told her to send me to their corporate office. I waited through 2 mins and 30 seconds of announcements before I could enter the information to get to the proper person and then they could not explain why the installer did not show up, they attempted to call him and got no answer but left a message for him to call me. That was yesterday at 5:30pm. He has still not called me, and today I have called corporate 2 times waiting through 5 mins of announcements only to be told their computers are down and they cannot help me. Sad sad state of affairs at Lowes go somewhere else don't step in this place unless you want to be passed around and put off.

I bought a refrigerator in January 2016. My refrigerator stopped cooling in February 2017. I bought an extended warranty so they had a company out to "fix it". They came out a found no coolant was left. He filled it and put a dye to find the leak. He never said he fixed anything. Fast forward to beginning of September, stopped cooling again. I have gone almost 4 weeks without a fridge. They now have Samsung coming out to look at it. The Lowes warranty dept tries but they have a fix three times policy. It does not seem to matter that I don't have a working fridge or that I bought an extended warranty.

The wife and I just bought our first house. (I like to say it like that so it sounds like we're the type of people who plan to have a collection of houses.) As you can imagine, we're spending a fair amount of time at Lowe's, and the orance competitor on the other side of town. For as long as I can remember, the knock on these places has always been that you can never find someone to help you. I find that this could not be farther from the truth. I am always able to find someone to help me. I was pretty indifferent between the two stores until my last trip to Lowe's. I went to the plumbing section, and an employee named Robert did something that is guaranteed to make me a loyal customer. He told me I didn't need to buy anything for my plumbing problem. I still bought painting supplies and will surely buy other plumbing stuff in the future, but the fact that Robert told me when I didn't need something makes me feel like I can trust the staff at Lowe's.

I've been trying to get my fence completed correctly since April 27th, for reference it's been 7 months. Based on the interactions I have had with Josh, the assistant manager, he does not have the time nor patience to listen to his customers frustrations. As I tried to explain to the Lowe's customer service team, I contracted through Lowe's to have a fence and gate built in the backyard. I should have been concerned when no one came out to survey the land but they assured me it would work with an assessor who used our property lines. The original fence had gaps and did not meet expectations. The installer has been back 5 times and can't seem to level the gate. The lock for the gate is not even there. We were told there would be tension wire for our dogs to stay in and as you can see in pictures it was not installed. We have chunks of concrete sticking out of the lawn where my niece has already hurt herself. There's also a picture of the post that is not level with the fence. We have called every 3 days for months. They have refused to take the fence back and refused to do anything other than to have the original installer out. Not to mention, this installer tried to take 550 lbs of extra concrete (Lowe's also has refused to refund the excess materials, what am I going to do with 550 lbs of concrete) which we were charged for. I have had to take off work and walk this man around our fence to tell him how to install it. Based on my experience, there is a lack of communication, customer care and in my opinion, overall competency with this project. I would not recommend Lowe's for your project needs. If they do not meet your expectations, even the simple expectation of a fence that keeps in your dogs, your left holding the bill and trying to fix their mistakes.

Wait at customer service 12 min. Wait in fashion bath for 23 min, wait in plumbing because no one is scheduled there till 1 pm.

Needed to have my pipe rethreaded and cut after misjudging our own measurements. Grant was vary kind and helpful, fixing the machine o. The fly when a part was jammed. Although short handed they got the job done. Kinda wish others could have besn understanding, but I understand the need and desire to get jobs done. But doesn't excuse rude behavior especially when staff is doing the best they can. Honestly feel he went above and beyond.

Cedar Rapids store on Blairs Ferry is the worst. Customer service does not answer the phone, even though when you go in there are at least 2 or 3 employees at the customer service desk. We had issues with deliveries for an oven and a storm door. The oven was back ordered and it was six months in and we just gave up and got a refund. Ok, they say it's Covid causing all these problems, but why take my money 6 months ago, even for installation and haul away, if you cannot get the product delivered to your customer? Oh, it's the manufacturer's fault and not Lowes. We also ordered storm door and paid up front. We got a call a month later it was in, but guess what? Wrong door. Again, manufacturer's fault, not Lowes, as they will tell you. They finally got the correct door in and we never would have known if I hadn't called the store to check on it. Confusion reigned on whether they even ordered the right door for us and they had to research the matter. Called back, the door is here. Got this info only after a lot of calling and calling and FINALLY getting someone to pick up the phone, only to have it round and round with the "customer service" employee, I use that term loosely, about talking to an actual manager. I am now a customer of Home Depot. Lowes Cedar Rapids lost my business.

I had talked to a nice gentleman in the appliance area about my Samsung microwave that wasn't heating, I was one day but had been dealing with Samsung the first week I bought it but they stopped replying. He told me to bring it back the next day and they would see what they could do. He was busy when I came back with a customer so I went to customer service with everything in hand including my emails with Samsung, I was put in touch with the manager who was rude and unhappy that I was there and I was told that. I only wanted to exchange but they couldn't do that and refunded me the price I paid when I bought the other one it was fifty dollars more, they wanted me to pay the difference. I asked for the manager again and he gave me the same price but was really mad at that point and took off the appliance man I talked with. The manager took him away from his customers and took him to the back room. I felt horrible as I got him in trouble for doing the right thing. We were very disappointed how Lowe's treated us and their employee. We will shop local at a non box store from now on.

Friendly service and Peggy in the garden center loaded my top soil! All employees are always friendly and prices are competitive!

Only leaving one star because I have to in order to leave a review. Would prefer 0 stars. I'll start by saying I orderEd a washer on March 19th, today is April 10th and I still have not received my delivery after I have been promised 3 different delivery dates. All of those dates have come and gone with no delivery and no phone call telling me I would not be receiving my washer. Instead I have had to call multiple times, to only be connected to a phone that continually rings with no answer or a customer service person who can't help me and only says a manager will call me back. I've been told now twice that a manger will call me and I have yet to receive a call. I'm highly disappointed in the lack of customer service and anyone who is capable of doing their job at this facility. I have unfortunately given way too much of my money to a store that does not deserve it. I have another large order of appliances set to be delivered at the end of the month that I will now be canceling and I will take my business elsewhere from now on.

Doing my first big home improvement project, ordered flooring, and set up my installation date which then the contractor confirmed. The associate Tom than helped me was knowledgable and helpful. That is where the good customer service ended. My scheduled installation was on Saturday...no one showed up. I spent most of that day on the phone with Lowe's trying to figure out what was going on, and was told on my last call that someone would contact me and give me an update. That did not happen. 930 Sunday morning the installers showed up, giving me no explanation. About 530 Sunday they told me they would be coming back Monday. When I got mad I was told "well it's a 2 day job. Which I already knew which was why it was scheduled for Saturday to begin with. I had to take the day off Monday, I live in a secured building, work 30 minutes away and not to mention having strangers alone in my home all day. Towards the end of the day I was told not enough quarter rounds had been ordered, so I called Lowe's and they told me the contractor would be handling it and that he would contact the installers. He never did. 2 hours later after they left and my flooring was not completed. So, again I called Lowe's and they told me the contractor would be calling to set up a time where it could be finished. Again no call and no follow up from Lowe's. It was pretty much the worst customer service I have ever experienced. Lowe's only called me back once, but for the most part I was told I needed to call this person and what to do..really I have to chase down their contractor to finish a job that had already been paid for? My impression was that after I placed the order and gave them money that they no longer had to provide good customer service. As soon as this is paid for I'm cancelling my credit card and taking the rest of my home improvement business to Home depot. I will not be a returning customer and I intend to let all my family and friends know that Lowe's is not a good place to spend money!

I stopped here to return an item today. Woman approached me at the customer service desk and just stared at me. I was waiting for some kind of greeting...hello? Never happened. Never got a thank you either. Are people not taught common courtesy anymore?

We purchased pet resistant carpet from Lowe's and I was very happy with the company they used to install it! They were very knowledgeable and I was not just a job. They took pride in their work and went out of their way to make sure I was a satisfied customer!

One star seems far too generous to grant this business. If you are frustrated waiting for contractors to call you back and settle for Lowe's, think twice. It's better to wait than to settle for second, or third rate. Trust me, I was one of those that got sucked in to believing that Lowe's could handle my project by the project manager that spent hours at my home talking himself up. At the time, I was relieved that someone had finally returned my call and actually showed up. That was the last time and the only time I got service from them. The project manager lied to us and kept promising us he had done things he had never done. Three months later, he finally admitted that he had screwed up but then told us a project like mine took "six months." Actually, it took less than two weeks, but when the project manager forgets to order things or contact people for your project, I guess it can take an eternity. It's the lying that bothers me more than anything else, and the assumption that I'm stupid enough to believe him. Even when called out for his lies, he reminded me of successes and his large business. Too large for me, I guess. It's one thing to SELL someone a project, the key is actually manage it, communicate with the client and follow through to completion. That is something that has not yet happened and I suspect won't. I see that I will need to handle things on my own to get this project completed. I am warning others not to go through Lowe's unless you're willing to do it yourself, or know someone else who can. Don't end up with loose ends and a large bill like I did. They just don't care.

It is one thing to be ignored at customer service while the young woman behind the counter socializes with a co-worker. It's another to get snarky attitude when she does decide to do her job. If I need anything Menards cannot provide (which is doubtful), I'll order it online and have it delivered to my house. Goodbye Lowes!

Went into Lowe's @ about 8 am, shopping for a few items. Although the store wasn't really busy at that time, it was still obvious the employees were having great difficulty in helping and checking out customers. To begin, it appeared that there was only two people working (or at least to help customers) and one was a dedicated check out person, making it impossible to get help finding things and answering questions. Furthermore, when checking out, there was an ad in their circular stating that a coupon (on their receipt?) for $10 off a $50 purchase was to be given, but they were clueless as to this promotion. Even showed the clerk the ad that I picked up at the front door when I came in, and nope, no idea what its about. It not only befuddled her, but also confused another check out person (i guess that got 2nd one by that time) and even the supervisor/manager was in state of ignorance. So I stood there for 3-5 minutes, waiting, for these guys (gals) to figure it out. It would have been comical watching this transpire, if it wasn't for the great inconvenience to me. Which is par for course for Lowe's. Can't blame Amazon or internet shoppers for this. The one REAL advantage that brick and mortar has over online is ACTUAL service. And service always seems to be the first thing sacrificed for profitability. Lowe's, your welcome to contact me, but alas, I doubt you have time to read this if you don't have time to do the most basic services.

We have had nothing but problems with this store and have gave them all of our business for remodeling our home. We ordered counter tops on July 6th, I called to get the status of the order on July 18th and they had never been order. They had no explanation for what had happened except for blaming it on several employees pushing it off on another. After all of this happened it made us nervous so we made sure they had ordered them correctly and they said it was all the way we ordered it and good to go. Our counter tops FINALLY came in on Aug 18th six weeks after we ordered and paid for them and the bar top we paid extra for was wrong and had a back splash. They were to call us back about re ordering them and expediting them. They NEVER call me back when they say and I am the only always trying to track someone down to get some answers. They have ZERO customer service and try to blame everything on the vender or other employees in the store. The managers are have no regard for their mistakes and could care less they messed up our order and we had to live in our house with no counter tops or kitchen sink for a month. I will NEVER be doing business with them EVER again and STRONGLY advise others to avoid doing business with them as well.