Lowe's Home Improvement

Paul Sanchez was absolutely wonderful helping me. This evening I came in to the store needing a very hard to find screw my kitchen faucet. Paul was patient and so diligent in finding me the right item that ended up being perfect! I can't say enough good things about his exceptional customer service, diligence, and patience. It was clear that he was going to get me exactly what I needed, and he did! I hope Paul will get special recognition for all that he did for me today. Thank you, Paul Sanchez!

I went to the Lowe’s in Pico Rivera to get something incredibly simple like a 22 inch Weber barbecue grill. I stood in the barbecue area for a solid 20 minute waiting for someone to help me. What is the point of having an mega store if there is no one to help you ?

Omar was the best! So friendly and helpful! I went into the store needing help finding a handheld shower and safety bar and even tho his dept was electriconics he came over and he was so patient with me helped me find the products I needed!

I normally go to Home Depot but they didn't have what I was looking for. I gave Lowe's a try and I'm so glad I did. They were so helpful. This guy, I wish I can remember his name.... He didn't give up looking for an item I wanted and about 7 to maybe 10 minutes later he found it. I'm so happy!!! Great service and very knowledgeable. He also helped us with an item not from his department. I got my tile and my shower pan in about 30 minutes. I also want to say Lowe's is much more organized than Home Depot. I'll probably be switching..

Katelyn was the BEST! She helped me check out. I needed assistance because the clay pots I wanted to purchase all had chips, so she gave me a discount. She was working the self check out alone and she had the best, bubly attitude. She greeted everyone and asked how they were, if they needed help. She is an asset to your company for sure and l'm sure she needs a raise!!

I had a very rude supervisor named Janette . Absolutely disgusting worker she had an evil smile, and she kept looking down at my chest like a sexualized pervert. She literally didn’t even know how to do her job and act like she couldn’t help me or call the manager. She had an other worker try to help me because she wasn’t capable or competent. Absolutely disgusted, and appalled. At the way she treated me and right when I pulled out my camera, she cleaned up her act and wipe that ugly look off her face. What a sorry excuse for Custmer service. So unfortunate because I’ve had so much good experience there but overall customer service is low, but that day was the absolute worst!

I purchased over $1,000 worth of tiles from this store. During the first delivery, all the tiles arrived broken. They were finally redelivered the second time. Since there were so many boxes, I couldn’t check each one individually. After my contractor started the installation, i noticed that some boxes were missing.I purchased several different types of tiles, and for one of them, my order shows that I should have received six boxes, but after checking the entire package thoroughly, I only found one box. I believe they missed five boxes in the shipment .I’ve been calling the store for several days trying to reach someone, but no one has answered or helped me with this issue. I don’t have any other demands—I just hope the store can investigate and help resolve this matter. After all, no one’s money comes easily.

This Lowes is terrible, their customer service is poor. I placed an online order for pickup for two trellis which shows online that they’re available I drove from far to pick them up, I was not seeing an update on the app so I decided to drive there because no one would pick up the call. I was told they had a few in stock but were damaged so my order couldn’t be filled. I get it things happen but why not contact me or cancel my order.. I drove back home after being told “sorry about that”

This five star review is specifically for ALEXIS who is working this morning 12:00-noon, 4/23/25 in the garden center... seems like she's new on the job and is training. She was so full of joy and excited to be working. She obviously takes pride in her work and just seeing her joy was so refreshing and made my day. This young lady is going places and Lowe's should be happy to have her

I recently had a very frustrating experience at Lowe's on 05/08/2025. I purchased several items that were clearly marked as being on sale, but I was charged full price at checkout. I noticed the discrepancy once I got to my car, so I immediately returned to the store to request a refund of the difference. I showed a customer service associate a photo of the sale signs and presented my receipt as proof. The associate, Lupe, responded by expressing suspicion about the transaction and questioned the validity of my claim without cause. She essentially told me she couldn't believe that multiple items were charged at full price, that there was no way to confirm the photos were taken in-store, and no way to verify that they were taken on the same day. To further prove my point, I showed her the photo metadata, which included the date, time, and geolocation. Despite this, she continued to act suspiciously, though she begrudgingly began processing a refund of the difference. While attempting to process the refund, her computer froze. Lupe informed me that nothing could be done until the system unfroze--without offering any alternatives or timeline. Despite multiple requests for another solution, she simply told me I had to wait. When I asked if I was expected to wait indefinitely, she shrugged and said she didn't know. After I persistently asked for further assistance, a supervisor was finally called. Assistant Store Manager Manny Gomez arrived, was briefed on the situation, and asked how he could help. I explained that I just needed the refund and asked if there was any other possible solution. He echoed the same response: the system was frozen, nothing could be done, and I just had to wait. I was baffled. I again emphasized how frustrating it was to be accused of dishonesty by the associate and questioned how an item marked on sale could scan at full price. Manny responded dismissively, saying, "Well, we have over 60,000 items in the store and things happen." He remained unwilling to explore any alternative and continued to insist that I wait. I expressed my frustration and told him I couldn't believe how he was speaking to me. I said I was certain he wouldn't speak to a higher-up in the same manner. He replied that it didn't matter if it was me or a higher-up--he would respond the same way. He repeated, "There are over 60,000 products in the store, and things happen." Finally, after much back-and-forth, Manny suggested calling someone--either HQ or Lowe's Tech Support (I'm unsure which)--and the issue was resolved within minutes. It took over 40 minutes to reach that solution, which is completely unacceptable. If the solution was that simple, Manny should have taken initiative from the start. Instead, he insisted I wait for a frozen computer and held up the line for other customers. Throughout this process, I felt accused and misunderstood--especially when Lupe questioned my integrity despite clear photo evidence. The most frustrating part was the staff's unwillingness to offer proactive solutions and their expectation that I simply comply. The entire experience was unnecessarily unprofessional. Based on the numerous negative reviews this particular Lowe's location receives, it's evident that this is a reflection of the broader leadership culture. Their behavior shows a disregard for professionalism and customer service, which ultimately drives customers away and tarnishes the Lowe's brand. I hope Lowe's HQ takes this seriously. It's obvious that the people in leadership roles at this location need thorough training on how to handle customer concerns more efficiently and respectfully.

Helpful employees. All the kitchen home improvements items such as knobs for the kitchen were in stock. Fast self-checkout.

Horrible customer service! Couldn't even speak to someone the girl/women whatever she was answered put me on hold twice the same situation never answer again call dropped again & again like what time is money people really just want information on parts. You would think they'd want to sell! Couldn't even get a pricing on the part or anything buys parent of 3 don't have 30 minutes to waste on hold! For no outcome or information! Feel like you're dealing with children messing with you like get it together you're still working for a business! Thanks appliance services! I'd give 0 stars if possible.....

I've shopped here many times with no problems, a couple of days ago I went in to buy lawn fertilizer. The bag was torn and a nice sales person told me I MAY be able to get 50% off, he was kind and taped the bag for me. When I went to checkout in the nursery area, I was told he can only give me15% off. I commented I was told MAYBE 50%. He said go to the customer service and ask the manager they may give you 50%. When I went to customer serve, (waited in line), I was told by a Lady manager she can only give me 10%!! I said, frist I was told 50%, then I was offered 15% now you're offering me 10%, I remarked it was bad customer service to keep lowering the %.... this was bad customer service with this manager, I wish I would've got her name!!! Needless to say I left the bag...I'm a senior on a fixed income, I'm going to Home Depot.

I usually give these mass warehouse stores three stars. But this time I'm gonna give this Lowe's visit five stars because the worker in the tile island. (bald gentleman) in the tile department was great. I asked him a question that no one has been able to answer and he answered it perfectly and quickly. Good job they also have my topsoil for two dollars miracle grow 3/4 foot and the tile guy or flooring guy hooked me up to the stuff I needed. Checkout was fast. Even know they only had four self service registers open. Or you can go to a person at the return desk.

Just moved into a new place and had a fridge delivered. Somehow in the process of bringing it in the apartment the brand new floor got scraped up by the careless delivery personnel. If I could give a zero star rating I would . Order # 300902296243994144 for reference.

Not the best service but better than Hone depot any day. You can at least can get help when you ask.

This negative review is only for their automated phone service; the live staff are very helpful. The automated phone service is the worst I've experienced, as it doesn't understand simple commands such as "extension 4500" (I do not have an accent, if that matters). I tried "appliances" and it looks up a random item number. I tried "dryer" and it wastes time explaining the website. I tried keying in "4500" and it said "I'm sorry, I didn't understand that. I finally got it to understand "associate" and I waited for as the phone rang for 7 minutes. Again, the person answering the phone was very helpful and explained she's the only person answering the phone, so I don't blame her for the delay. I don't understand why the associates provide their extension number if we can't be connected to them. whatever happened to "dial 4 if you know your party's extension"? I was told to call. I would have saved time and frustration by simply driving back to the location rather than dealing with this inept voicemail feature. Can an AI voice system sound condescending? LOL

I had a wonderful experience. The indoor and outdoor section is at least twice the size of Home Depot with much greater selection. Staff are plenty and friendly. It's like visiting a nursery, floor and decor, and Home Depot all in one place. I love the selection as well for pool management and Landscaping including different kinds of mulch and rocks and things of that nature. I went there yesterday and unfortunately had to go back because I forgot something but the staff were very friendly particularly a woman named Maria in garden dept. I was looking for a very specific thing and she knew exactly where to find it. Again the garden center is incredible. If you're looking for a wide variety of species this is the place. I went to the garden center of Walmart in Downey Pico Rivera, local nurseries in Santa Fe Springs and in Downey and the variety of plants even there was not match to what I saw here at the Pico Rivera Lowe's garden center. I also felt the prices were definitely reasonable! Highly recommend. Healthy orchids, dinner plate Dahlia, Fiddle Leaf fig.

Racist cashier named "Lupe" thinks making me wait for her whole side conversation bc I'm asian and then talks spanish to the other cashier about me right in front of my face that I'm rude or miserable or something. She assumed my friend doesnt speak spanish. He told me everything.This happened two times and I have to write something about it.

We were at Lowes, in Pico Rivera earlier this morning. We needed help in getting a couple of cans of spray. We waited. We waited. We waited! We asked for assistance twice, even though the place was pretty empty. We waited over 20 minutes for a person to come after numerous attempts of calling for assistance! We ended up leaving. No one ever bothered! I guess Lowes doesn't need any patrons. Poor unfriendly service! We will never go back! We took out business to Home Depot where we were helped immediately.

Excellent service from Shannon in Appliances! Give her employee of month! I will be back to buy the set! Great price for both!

Customer service is the worst at this store. Seems that the employees motto is "sorry I don't work in this department " but yet no one makes an effort to get someone to help the customer. Be prepared to wait about 15-20 minutes for help. These employees don't care about you, the job is an easy paycheck, eff quality customer service. They could care less if you return to this store or not. I'll head back to HD where they ask me if I need help as I'm walking in the door

Purchased some items for a bathroom remodel and ended up not using them. Items were still in box unused but we're just past the 90 day return policy they have. Lowes will not accept these items back nor offer store credit. Do yourself a favor and go to Home Depot instead the policies they have in place show they care 0% about the customer

They mostly have the things I need. If you're thinking about the curbside forget it. This is the fourth time I've tried to curbside something and have waited over 15 minutes, while giving them plenty of time j was on my way, and the store not being busy by any means with no other cars in the curbside parking spaces. I go inside after about 15 minutes of waiting and there's people in the return and pickup counter just talking. This is ridiculous, fix this problem, and don't offer curbside if you can't follow through. Disappointed and the store manager should take a note of this with a solution to fix as this is the only location that this happens to that I've been to.

This store Never has any refrigerator appliance in stock . Lowe's Staff will lie so they can place online order for you . Charge you more money therefore helping the store profit .

I know this email address is dedicated to investors but you have to know how bad is your web marketing and online customer service. Made online purchase 23 june 2024. Promised to deliver 13 july 2024. We have patiently wait 2 weeks without fridge to to find a fridge came with no door panel. On lowe website it s clearly put 3 colors side by side for customer to choose. If they sell one without panel why didnt put picture of naked one without panel? Why put all 3 choices side by side all with panel?? Is it how lowe trick customer? And jessica your customer service was super rude and arrogant. Try to imagine spent $3000 and wait for 2 weeks and get a naked fridge! I am expecting solution as good as lowe reputation. Go ahead see it for yourself. They deliberately put 3 colors option side by side for customer to choose: stainless, white, and turquoise! But on the delivery day, your incompetent customer service said that the TURQUOISE ONE IS ACTUALLY A NAKED FRIDGE WITH NO DOOR PANEL???? AND WHY WOULD YOU PUT THOSE THREE COLORS OPTION SIDE BY SIDE FOR CUSTOMER TO CHOOSE??? Why didnt you put a naked door panel picture????? It s really wrong doing and misleading. And you guys in investor relation department has all the right to warn your web marketing team. It s so wrong and can jeopardize lowe big reputation. Kindly fix this problem. It is so not funny. Thanks. Sincerely, Alvin Sent from Yahoo Mail on Android

I don't understand, if a store is going to have items locked in cages and employees just walk past you and look at you after you've asked for assistance and no store representative has come to assist you after 10 minutes what's the need of having items locked and store associates if they already save money but not having cashiers with all these self check outs. Seems as if now a days it's hard to find good quality customer service now that stores make it so easy for employees to become complacent. I think Amazon would have delivered it faster the next day since no one at this Lowe's wants to work.

Worst customer service. Walked over to the paint dept, patiently waited for 2 employees to finish their conversation. They both saw me standing there and carried on with their work gossip, so RUDE. So I asked "is someone available to help me with a spray can" one of them said "yeah, I'll help you right now" and continued with their conversation.

For the windows installments, I highly recommend lower's, they have many choices and good services!. Especially, Mr. Raul and the home decor staffs are all very good attitudes and advises! Good jobs

Ordered a counter top on June 8th and was told it would be delivered in 3 days. On the 11th I was told it was damaged and would come on the 17th. On the 17th I was told again it was damaged and would come on July 8th. After calling and complaining it was to be delivered again today. And yes again today I got a call it was damaged. I called customer service again and they found another store that would deliver tomorrow. So 4 days of hiring a contractor to come out 4 time with no counter top to put I i paid out $480. for the cancelled installation. Lowes used to be a good store they have uncopentent people working in their stores and don't care if you had to pay out money for their mistakes. I was told on the 17th that they were ordering strait from the manufacturer and that is why it was pushed for a delivery today. They don't know what they are doing and as an improvement store they need to think about what they are doing to their customers. I still have no counter top see what happens tomorrow. But seriously this store is the worst for service or compentency. I am so upset and they laugh and don't care. I paid more to a contractor because he showed up that that stupid counter top. I will never shop at Lowes again and this pico store is the worst! When are they going to allow negative stars because they don't even deserve one star.

Online ordering has been a saving grace for me when shopping at this Lowe's. The items are always available with in their self-service locker pick-up or by going to their Customer Service counter. Ship-to-Store is also an option and a great way to avoid saving on shipping fees. I did have one experience when the tracking number stated the item had been received and the store clerk said they item was never delivered. However, a manager finally resolved the issue for me. I love Home Depot, but Lowe's offers some items that have a bit more style such as ceiling fans and exterior lights. Customer service here has been great. If you are looking for a specific item, you can go to their store website and find out if the item is in stock and see what aisle it is located in. That way you don't have to wander aimlessly through the aisles. Enjoy your visit!

Poor service. Needed to purchase a product that is locked in cabinet. A couple of times I asked for help. I asked one of the return item employees again. But she was too busy on her cell phone. Yup and had an attitude when asked. Corporate has been notified. Will let friends and family know it's best to go to either another Lowes (not Pico Rivera) or Home Depo.

Wish my review could be on the delivery part. Went in on a Monday and purchased a washer and dryer. The agreed upon delivery day is for Friday between 10am and 2pm. In store experience good, lady who helped was excellent, the delivery part... HORRIBLE! Took the day off of work to await my delivery. The whole week receiving emails and texts about my delivery and confirmation. The morning of the delivery I receive a text message: Good news! Your order #xxxxxxxxxxxxxxx is out for delivery today and arriving between 10:00 AM - 02:00 PM. You're stop number 7: Well 2:30 comes and my delivery never came. Call the number to speak to a rep and apparently the girl states "oh! seems like you called in and canceled". Which I tell her that I never canceled, I took today off of work for the sole purpose of waiting for the delivery. Then she switches to oh looks like it's because your email wasn't on file. Then I ask "the email that you guys have been sending me the receipt and confirmation and all of a sudden not on file?" Then I ask "ok now which is it? You claim I called and canceled and that's not true and now you're stating it's over an email which I have received emails and text messages all week from you guys" then she gives me the unfortunate "sorry but the delivery guys have moved on already, I can reschedule for tomorrow or Sunday". I'm like wait... I scheduled an appointment, you text and email me all week about the delivery, even sent me a text notification at 7:55am about my delivery coming today and now no notification that the delivery is canceled or even raise a concern about it? I asked to speak to the manager and the manager doesn't want to come to the phone. I even mentioned that your trucks still have my items on their truck and yet can't come bring me my items due to whatever reasoning you guys are claiming. There was never any cancelation on my behalf and yet no one makes me aware of any changes or cancellations. So now I have to wait yet another day for my items in hopes that they actually arrive yet again. If my items aren't delivered on the newly scheduled date and time because of whatever they can't explain then I might as well get my refund and go to Home Depot which is what I should've done in the first place... Moral of the story, don't buy items from Lowe's if you're going to need them delivered. Go somewhere else. Maybe paying the extra money to have the workers do the installation is the reason they didn't want to deliver

Poor customer service. I ordered an item online at Lowe's.com. The wrong item was delivered so I immediately started the return process. At Lowe's.com there's an option to return to store. So I went to this store to return the item. I was treated very poorly by Cecilia at the customer service return line. Cecilia was being ver nasty towards me for no reason. The store doesn't take any items ordered online. I was trying to explain to her that if that's the case, then why is there an option online to return to store. There's clearly a disconnect between the stores and online. So don't try returning any item to the stores that you ordered online. And try to avoid dealing with Cecilia.

You guys need to improve on communication skills and customer service. I was purchasing a Christmas tree and the employee at that time failed to tell me they couldn't wrap that tree because they ran out of twine to wrap the Christmas tree. Plus didn't recommend anything there was no help and really bad customer service and communication skills to the customer.

I purchased a fridge and washer/dryer and delivery took over a week. When the order arrived the fridge was damaged and they gave me the wrong cords for the washer/dryer . That's fine things happen , the issue was there was no communication from the store . The delivery driver told me the store was going to call me in 30 min after they left to figure out rescheduling options . That never happened . Ok , I understand they might be busy no problem , I'll call them . When I called the associate told me for damaged items they wouldn't be able to reschedule the delivery until the items were returned to the store ...hmm ok . I asked if the item was back in the store . The associate didn't know and told me to call in the next morning . I then asked if he could check. (At this point I was just inquiring I didnt even give him my order number yet ) . He told me the delivery guys weren't back yet so there was no point in giving him my order number ..weird because I thought you didn't know if it was back yet ? Anywaysss I called in the morning . The associate still didn't know what happened , so I had to wait until she reached out to the delivery guys to see if the item was back in the store (it was) . Rescheduling was easy and quick . I asked if I could be partially refunded a discount or a gift card since I had to take another day off of work to be there to receive the order . The manager told me to call when I received the order to discuss options . I did. She wasn't there when I called . I called the next day . Same thing she wasn't there ...and when I asked the associate to leave a note for the Manager to call me back the associate refused and told me to "try again tomorrow " . All dodging me ? Lol No thanks . Very disappointing.

They sell defective products and if you don't have a receipt you are screwed. I only wanted a lock that worked. An even exchange. But they said too bad. Even the manager. I spent $500 this weekend and if the products were not already installed I would have brought them back with the receipt. Well I always thought Home Depot had better service so I guess I'm exclusive to HD. Over a $12 dollar lock.

The guy at the paint department was so nice and helpful and the paint department was so clean

Aaron J. Pro assistant store manager provided the best customer service to my husband and I during our trip here Sunday afternoon . He went above and beyond to make sure we had a pleasant experience here at Lowe's . Thank you Aaron .

Came in to buy a washing machine and we were helped by a young man in the appliance dept . He was knowledgeable and very helpful with recommending the right washer for us . We opened a Lowe's credit card and even bought a patio set and swing . Love the great service and attentive service we received . Will make this store my first place to go to for home improvements By the way the d Eli very and installation was perfect big thumbs up on all levels . Thank you Lowe's !

I picked up a hood for the range and could not find it available anywhere. If you are looking for an out of stock item on other websites, try Lowe's online and see if it's available. I've found their prices are pretty good and competitive with Home Depot. Their stores are cleaner than most other warehouse stores and there is actually someone available to answer questions.

BUYERS BE WARE of LOWES RETURN STORE POLICY. READ THE FINE PRINT, IF YOU PLAN ON RETURNING AN ITEM even with receipt and within store return time they don't care. DO NOT OPEN big ticket items if they don't work you get referred to manufacturers warranty how frustrating how would you know it's not working properly. BETTER IF YOU GO TO HOME DEPOT, you will not have issues their customer service and return policies are Excellent.

Every month trying to pay a bill, a worker always has to give a hard time. Never fails with these workers, just always seem never helpful with them.

Update: I went to Lowe's because I needed copies of keys made. The store is decorated for Harvest and Christmas very nicely. I went over to the aisle where keys are made. Signage is clear and there is a monitor on the key machine that says to find an associate to help. Okay, I can do that, except once again there was no one around to help so I walked over to the Customer service desk and asked if they could get someone to help. They paged and asked for help in hardware. I stood there waiting for 13 minutes. Keep in mind that the employees at the Customer Service desk see me but nothing done. I walked over once again and asked for help because I didn't see any associates on the floor. The young man at the Customer Service desk ended up helping me.

I have used this Lowe's Pico Rivera for the replacement of all my windows, plantation shutters, two blinds, one door and two security doors. I use Lowe's because of the guarantees and the flexible financing which is very helpful. It's a big business so they won't disappear off of the face of the earth and when doing these projects, there are contracts involved. I love all of this. But what I absolutely abhor is the in-store customer service. This is a big box store. There are never enough associates to assist. I find it incredibly perplexing. And essentially at this point, everything needs to be done online. It's ridiculous. You should be able to get your services either online or in person. But I get why. The in-store associates are untrained. They know absolutely nothing. Every once in a while you'll win the lottery and find someone with knowledge. I find the whole experience incredibly frustrating. One of the doors I had installed was left with a huge gap on the bottom. There was no one to go to so it could be fixed. You can't ask in store, you can't find the contractors, it's a Catch-22. But it would be worse elsewhere. So here we are.

0 cashiers. Hardly anyone to help out on the floor. 2 stars because they do have plenty of inventory.

I came back from a vacation and found that my 5-year-old refrigerator needed to be replaced. My mother suggested Lowe's and so I went and found a wide selection of refrigerators to choose from. I got it delivered in two days and it turns out that one of the plastic shelves were cracked. Not only that, but the rubber lining also that surrounds the door was loose and the glue was starting to come apart. I didn't take a picture of the crack but I did take a picture of the white rubber lining that shows it separating from the actual door. This was a bummer because I had paid each delivery man $20 bucks for their hard work on bringing it up to my apartment on the second floor. I had a doctor appointment that I was already late for, so I didn't have time to inspect it once they delivered it until after my appointment upon getting back home. Apparently, you cannot get help from the actual store that you bought the appliance from so I had to deal with customer service call centers. Yeah, you heard that right (cringe). They were the worst! After getting the run-a-round they finally swapped the appliance and of course I tipped the two guys again because they truly do work hard and it's not their fault that I am having a bad experience with Lowe's. So now I am out a total of $80 which is my problem as this was my decision to tip them and is not a requirement. When they brought the refrigerator, I inspected it this time and noticed that the freezer section was missing the upper right hand corner plate! See the picture. This is how I got it. I could not believe it! The guys looked just as shocked, and they agreed to just take the plate from the previous refrigerator and apply it to the new one. I wasn't too happy about that, but I was over the whole thing and just wanted an appliance that worked so that I can stop wasting so much money eating out. We are a family of three! The refrigerator was plugged, and I bought some groceries and placed them inside. Yes, they did say it could take up to 4 hours for it to fully get cold but my previous refrigerator from them got cold in about 1 hour so I didn't really think too much about this. Well, 4 hours later, the refrigerator is not cold at all and doesn't work... It was such a letdown that I decided to call Lowe's and just have them refund me completely for the appliance. I didn't want to go through this a third time. Again, I got the run-a-round, apparently you have to deal with a third-party department called XDT (all which are red flags btw). Now they are supposed to pick up my appliance tomorrow as of this writing and only when they get the appliance back in their warehouse will they then provide me with a full refund. Understood. BUT...I have to spend more money eating out as I do not have a refrigerator for two days and I went and bought a new one from Best Buy which they cannot deliver until Lowe's picks up their piece of junk from my apartment! Not to mention how bad I felt having to toss all my food in the trash as a result of the refrigeration not cooling as it was supposed to. If you purchase their protection plan, Lowe's is supposed to cover up to $300 worth of food spoilage, but you have to submit a claim online and provide pictures of your receipts. This is exactly what I did and it is pending so far but even if they did reimburse me for my groceries, it was still such a pain to take time off work to deal with this mess and wait on the phone only to be told a manager will call me back, etc. TIP: whenever you buy a refrigerator, you might want to wait a day before buying groceries, just in case it stops working within 24 hours. Also, Lowe's only allows you to get a full refund if you report any issues with the appliance within 48 hours! If you pass the 48-hour mark, you are stuck with dealing with the protection plan nonsense and weird customer service. All in all, I have never bought anything from Lowe's before and I will not ever buy from them again in the future. Perhaps I was just unlucky and hopefully third time is the charm over at Best Buy. And btw, the brand I got from Lowe's is frigidaire refrigerator.

I don't mind the Lowe's receipt policy, but management needs to train their staff to inform customers of their policy. I don't regularly shop there and now I'm stuck with stuff I don't need.

COVID-19: Social distancing is enforced at this establishment. All of the staff wears a mask. All customers are expected to wear a mask too. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was grabbing some supplies from this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment. Parking: The parking lot for this establishment is pretty big. Plenty of parking available for you to choose from. The parking spots are also decent. I had to come here after my unsuccessful supplies hunt at Home Depot. I actually found the stuff that I needed for my renovation here. Yay! The store itself is very neat, clean, organized, and tidy. Everything is placed in a way that makes sense and easy to find. The bathrooms are also very clean too. Staff: The staff here are very helpful, friendly, informative, and kind. They accept both cash and credit cards. There is no credit card minimum.

Bought a stove. When it arrived, it did not work. They replaced it. This time, it only worked for one month. Now, they refuse to replace it. Instead, they are making me wait ten weeks for a part. DO NOT BUY APPLIANCES AT LOWE'S

Does not answer the phone for product search. I've had products searched online before & the stock was wrong, so of course I wanted to check stock. Unfortunately, the phone rang with no answer.

My wife and I enjoy shopping Lowe's Home Improvement for many around the house and projects have to done around the house. The prices are good and also Lowe's employees knows their knowledge what you need for those projects.

I went to have some keys made and had to find someone to ask where to go. They sent me to aisle 2 where I waited 10 minutes before anyone came by. The guy said I'll send someone to help you. People were standing around at customer service just talking. Customers had to interrupt them for help and they weren't friendly about it. After waiting for 15 more minutes and no one came I left. Went to Home Depot in Whittier and was greeted, directed where to go, got keys made and out in less than 10 minutes.

An optimistic trip to Lowe's turned into an absolute disaster proving this store does not have any customer service and does not honor veteran discounts. I have never been so disrespected by the employees and the store managers (Georgia and Juan Gasca) who refused to speak with me in regards to my veterans discount being withheld. I presented my VA card multiple times with the response we do not honor military discounts, only online. It was embarrassing having to plead my case as the checkout line was growing to 8+ people behind me giving me looks as I was trying to figure out what the issue was. I also explained to them I have completed the online application at Lowe's for military. At the end, and almost 40min later, I finally received my discount from the obviously frustrated associate. If you are a Veteran, or honor veterans who have sacrificed so much for this country - I would think twice about supporting this store or any Lowe's for that matter. I will not be patronizing their stores ever again. Shameful.

I can't complain about this Lowe's, but I'm not going to gush over it, either. Driving to Pico Rivera from Arcadia/Temple City feels a lot farther away than the 9-10 mile trip it is... whether you take the freeway or Rosemead, you're gonna probably need to dedicate some time. Not the store's fault, but considering so many Lowe's stores shuttered in 2020, it was here, Industry, or Covina. Everything's a hike from wherever you are. The store is expansive, in an even more expansive shopping center with several "anchor tenants" holding up the walls for smaller stores like Five Below and a few small restaurant/bakery-type places. After side-stepping a poor fellow in the parking lot screaming at the top of his lungs at someone named "Andreas" who, ostensibly, only he could see... I got into the store which was relatively empty. The large signs for "departments" are a good start, but you may need to ask an employee to direct you to your final item(s). This is the real trick in a big-box store, as sometimes you can find someone quickly, and other times, you're probably looking for someone during what must be the same time as a "floor staff meeting" in the lunch room. Either way, a little self-reliance is helpful at Lowe's. Today, I walked out of Lowe's with a vanity top, a vanity light, and a large mirror... yep, working on a bathroom. I found all my items, and despite the worry that I would pay more pound-for-pound than Orange Depot, the prices for all items were comparable. I thought about hitting the garden area to grab Mrs. Picante an azalea, but wanted to get going. Nice lady at the front rung me up, wearing mask, gloves, and behind the sneeze guard thing. COVID game strong. Yeah, I'll go back again... but considering it's eleven times farther way than my nearest Orange Depot, it'll only be because my first stop doesn't stock something I need.

I went to purchase a few small items and it was all self check out,no open registers . But there was three giggly young women standing by the exit doors wishing me to have a nice day. Also I've bought these small items before and the prices have gone up ridiculously high.Checking with Amazon next time.

I appreciate the convenience of Lowe's online shopping. The delivery is always quick and efficient. The quality of the products at Lowe's is top-notch. I trust that what I'm buying will last for years to come.