Lowe's Home Improvement

I don’t recommend this store to anyone , I bought a Trimmer, but I wanted to return it because I need a stronger one for my front yard, and they said that they can’t return it because it was the store’s policy, so, if you don’t like the product, you need to keep it? If I would have known that I wouldn’t have bought anything because it’s over $200!!! By the way The cashier in return section names are Jessy and Christian.

Lupe at the customer pick up was amazing. She greeted me with a smile and gave me great service! Keep it up Lowes! I'll gladly return for all of my home needs.

I normally go to Home Depot but they didn't have what I was looking for. I gave Lowe's a try and I'm so glad I did. They were so helpful. This guy, I wish I can remember his name.... He didn't give up looking for an item I wanted and about 7 to maybe 10 minutes later he found it. I'm so happy!!! Great service and very knowledgeable. He also helped us with an item not from his department. I got my tile and my shower pan in about 30 minutes. I also want to say Lowe's is much more organized than Home Depot. I'll probably be switching..

Yesterday Sunday we went in knowing what we wanted. 7x4 shed. We got the large cart. First we had to have front cashier page for employee. 2 guys finally showed. Put large box in cart but they went towards back & told us to go pay but didn't say what door to pickup. We gave cashier bar code & she charged us. We brought the truck to the entrance, waited 16 mins. but the cashier didn't know where they were. We suggested for her to page. 18 mins. later 3 guys came to front to help load but no shed. They went back in looking lost. Finally 21 mins. after 2 other guys brought out the box & loaded it which way & went back in. We had to lay box down & wedge it in. We never saw the original guys that took the shed to the back. With all that been said I just want to state that that was the worse customer service rendered. We were easy customers. We knew what we needed & paid right away. We were in & out. But to have to wait 55 mins. for your guys to get it together was ridiculous. Oh another thing. We didn't notice any mature experienced employees. Just young people that don't know how to answer & just stand around in the front. Lowe's, you have too much competition to lack appropiate customer service.🤔🤨

My mom bought a fridge on a Sat and it was supposed to be delivered on Mon. ONLY to get a call that they weren't delivering it and they made her pay again for their MISTAKE!!!! Adrianna the manager said sorry you have to pay again to create an order and we can't have it there until Wednesday!!!! All my mom's food has now gone bad!!! Lowes does not want to take responsibility for their mistake!!! She basically said oh I'm sorry that's the way it is! NO ONE SHOULD HAVE TO DEAL WITH THIS!! It is 100% incompetence on her and this whole store.

I'm just had one of the worst experience at customer service. I always shop at instead of home depot. but today Cecilia Pocasangre & Lupe gave me a kindergarten attitude when I tried to purchase a car full of material. instead of verifying that I have a pro with lowes they said that they can't make the transaction because pro desk is closed after 4. I don't know if they didn't do their job or if they were too lazy to spend 5 minutes checking my items and another 5 minutes checking my account so I can be out of there. headquarters please check the cameras don't let this happen to someone else. June 6 2024 at 7:00 p.m.

I waited 15 minutes in the paint department waiting for an employee to assist me because there wasn’t anyone at the counter. Even after another employee paged for assistance. Eventually another employee from another department tried to assist but was not knowledgeable enough since I had questions.

I love this place. Everyone is very nice and helpful. They always have what I need.