Andrea S.
Yelp
I don't know where to start with THIS Luby's! I come here a lot since the location on Oltof (which I loved) closed. This location on Anderson Lane is kind of touch-and-go and really inconsistent. I never have any issues when I eat inside, everyone is usually very nice. The food is usually seasoned good although sometimes it tastes like there is NO salt, butter or any seasoning in the macaroni. I continue to patronize Luby's because you just can't beat the convenience for real food when you can't or don't want to cook. However, the drive-thru and to-go portion continues to have major issues! If you get your food to-go, ESPECIALLY if you go through the drive-through, MAKE SURE you check it because they constantly mess the orders up.
Today I went through the drive-through and ordered two baked white fish combos with macaroni & cheese, green beans and an extra side of black-eyed peas. When I got to the window, the cashier, Leslie, asked me if I ordered the almondine fish. I let out a sigh because this same girl is constantly working the window when I go to the drive-through and she ALWAYS messes up my order. No, I told her, I ordered BAKED WHITE FISH. Then she says, Yeah, but you had two, right. I'm thinking, oh my god. Yes, I told her then I repeated my whole order to her as she punches it in the cash register and I'm thinking well, what the hell was she doing when I placed my order at the speaker? She repeated everything back to me at the speaker like she was typing it in. Whatever. Then I hand her my card, which she snatches and slams the window shut. Damn, I'm thinking. After a few minutes wait, she hands me my card back, I say "thank you" though there is no response from her. She slams the window shut again. In a few minutes she comes back and hands me my food. I take and say thank you. Again, no response from her. I pull up a little bit so the car behind me can pull up to window as I check my bag before pulling off. And, true to fashion, my two orders of black-eye peas are missing so I pull around to the take-out door and go inside. There are no other customers and no one at the window but despite that the two cashiers inside don't acknowledge me. The drive-through girl looks at me so I say to her "you forgot my black-eye peas." She presses the mic on her head and says "do you have black-eye peas back there." The other girl that is working the take-out (not the drive through) goes to get it while Leslie, the one who made the mistake turns back to the window. The other girl puts the peas in a bag and I tell her there are supposed to be two. So she goes to get another one while, Leslie, the drive through girl, looks in the bag and plays with her headset as the other girl comes back with the peas. They are both so non-chalant like they make these mistakes all the time, no acknowledgement, no apology. So I say to the girl, "like, that's it, no apology" so she says "I'm so sorry about that." While Leslie, the drive-through cashier who made the mistake looks on. So I said YOU don't have to apologize, SHE made the mistake while the other girl just looks on casually (she has messed up my order(s) on at least four separate occasions, one time she gave me baked chicken when I ordered fish, another time she did not not include two desserts and twice she did not give me the iced tea I paid for). Fed up with Miss Drive Through Mistake Leslie, I walk into the dinning room to talk to the manager (which I had not done on previous occasions when my orders were wrong). After which I go to retrieve my food and I say to Leslie on the way out that she should be more courteous and apologise for making so many mistakes. She then starts yelling (oh my god, she CAN talk) that I came in there DEMANDING black-eye peas. Like, WTF?!!! OMG. All I said was "you forgot my black-eye peas" and she continues to rant as I stand there dumbfounded. So I went back in the dinning room to tell the manager about his crazy drive through girl and to let him know that the other girl working the take-out was very nice and seemed to be taking all the heat while doing two jobs fixing Miss Drive Through Girl's mistakes. This Leslie girl has NOT ONCE, EVER acknowledged a mistake, said I'm sorry, thank you or you're welcome but she sure can run her mouth to argue! If she doesn't know how to politely deal with people at the drive through, then she should be in the back, cooking the food where the public doesn't have to be subject to her rudeness!