Jemima P.
Yelp
I came here for consultation for my facial spots/scars, my face isn't even that bad, I have mild and small few scars on my cheek area , weren't even that visible. After the consultation, Dr Zenan laid different options and one was to have an ablative laser resurfacing treatment, So I went ahead and decided to go through the procedure back in march of this year 2022 assuming that It would give me the best results that I was expecting to see since it was Dr Zenan who recommended the procedure.
After that Dr Zenan gave me 2 weeks to prepare for the procedure, followed all the pre op instructions and waited for the day of the procedure, After the procedure was done, came home, followed all the post op instructions by Dr Zenan to get optimal results/outcome.
Following days and weeks passed by, my face spots and scars became worse, Scars developed that I did not have before, and bigger ones, I came back for the follow up (check up) and ask why I had those scars, I mean I know the risk and potential results of the treatment but My face is not supposed to look that way, They were also surprised when they saw my face initially 1 month after the procedure . Why I had those extra scars that I did not have before. It was very concerning. I just felt like he didn't know much about the procedure. They didn't know what to tell me. They just said to wait for another 3 mos to fully see the results, and they will reschedule me for another visit. 4 mos already passed and they did not reschedule me for anything. Didn't even call for a follow up check up which they said that they would schedule me for.
I am very disappointed with the results and how I was treated and the way the procedure resulted. Definitely, something went wrong during the procedure for me to have those new scars that i didnt have before. I felt like the doctor didn't know what to do next They were not very informative about it. Dr Zenan only insisted for me to buy the alastin cream to help the scars which didn't really work at all . I felt like they didn't care much about it and really did not know what to do. I still have the scars from the procedure visible right now , and it's been 4 mos. Im not coming back to this clinic again for this reason. Pls think 10x before you have it done in this cInic and research well! Im a nurse and also in the medical field, it's just so disappointing to have experienced this from Dr. Zenan and his team. I was not expecting this to happen. I've hoped that they were more knowledgeable and helpful with the procedure and the results. This was my experience.