Lucille's Smokehouse Bar-B-Que

Had a great time with my family at Lucille's! The receptionist were very helpful and pleasant and the staff were all friendly. Good service and atmosphere. . The restaurant is spacious, and the menu is extensive. The iced water with fresh lemons was refreshing, and they gave us plenty of lemons just because we asked. All the meats had a rich, deep flavor. Good price for the quality. Original art and Southern style inside. Parking is easy. I will definitely come back here again next time. 이국적이고 독특한 실내, 친절한 직원들. 가성비 좋고 맛있는 음식. 가족단위 외식에 좋을 듯.

Food We went with the family meal for four, brisket, beef ribs, mac & cheese, cornbread, coleslaw, mashed potatoes, and biscuits. Overall, I’d say it was generally pretty good, just needed a bit more salt across the board to really make everything pop. • Brisket had good smoke and tenderness, solid bark, just slightly under-seasoned. • Beef ribs were meaty and satisfying — the highlight protein-wise. • Mac & cheese was creamy and comforting. • Mashed potatoes & coleslaw did their job as classic BBQ sides. • Biscuits & cornbread were warm and fluffy — especially good with that whipped butter. Nothing blew me away, but it scratched the BBQ craving for sure. Service Our waiter was awesome. Super engaging and took the time to explain Lucille’s smoking process, which added to the experience. Drinks stayed filled, everything came out smoothly, and the vibe felt welcoming. Solid service. Ambiance Casual, family-friendly BBQ energy. Comfortable and relaxed, perfect spot after picking up my boy from LAX. Felt like a good “welcome home” type meal.

Lucilles was open on Thanksgiving serving Thanksgiving style dinner. Ham, turkey, mashed potatoes and gravy, stuffing, corn pudding, macaroni and cheese. Very delicious. Also deviled eggs as appetizer with chocolate cake for dessert. We had a reservation because of holiday, very busy when we got there. But they handled all customers with great care. The price was very reasonable. Will go there again for barbecue in the near future.

The food was mid at best. The service was extremely slow and I felt bad for our server but they NEED to hire more staff. We spent most the afternoon here because we were just waiting on service. I don’t expect everything to be super fast but I do value my time and have things to do so for that , I won’t ever come back. It’s not right how they’re operating in there. I’d rather go to chili’s at this point

I went to order 3 Combos to go in Feb 1, 2026 for lunch at Lucille’s West Covina: Tri tip with pulled chicken, brisket with pulled chicken & Louisiana bbq with pulled chicken. I got home only to find that non of my to go food had pulled chicken on them. I called to let them know and I a supervisor talked to me. I was told that they will send an electronic gift card instead of me going back and returning mu order. It’s been 5 days and I haven’t heard back from them. Poor Service. I feel cheated.

I got the devilled eggs to start, then we ordered a big sampler. The brisket was tough, the chicken was not tasty and dry. The service was fantastic though.

Delicious!! The baby back ribs were on point. The restaurant was clean and had a very cool art theme on their walls. I want/need to come back and try some of their other dishes. I didn't get a picture, but my friend that ordered the brisket said it was pretty damn good as well. Thanks Lena for making our Lucille's visit a great one 😀

Coming from Texas, I’ve had some top-tier BBQ, so my standards are pretty high. Overall, this one was okay. The Memphis sauce was absolute fire — definitely the standout for me. The ribs didn’t quite fall off the bone, and the brisket was a bit dry for my taste (though it did pass the finger test and held together nicely). The burnt ends, however, were fantastic. Big props for the excellent customer service — that definitely elevated the experience. Also, just a heads up for anyone who isn’t a horseradish fan: the coleslaw has a noticeable kick to it.

Went for lunch, split the two item brisket, tri-tip.. Mac and fries... food was great.. tasty. quick polite service.. On a time crunch.. served quickly.. Easy pay at the table kiosk... Will come back for lunch...

We ordered the Christmas Eve dinner for pick up. Ordering the food online and picking up the food was a breeze. We ordered the Family Feast that feeds 6 people. The portions were good. There was enough meat to feed 7 people (granted we are not big eaters). The meal includes the following: (1) choice of baby back ribs or St Luis ribs. (2) BBQ chicken (3) choice of pulled pork, tip ends or sausage. Or you can pay additional $5 for brisket instead. (4) biscuits with honey butter (5) Three large sides. Choices include Mac n cheese, sauté vegetables, Cole slaw, bbq beans, corn bread, mashed potatoes or potato salad. (6). You can order the meat with bbq sauce on the meat or have it on the side. The take out meal comes in a handy and sturdy box with a handle. It makes it real convenient to pick up. Overall the taste of the bbq was a bit disappointing. It didn't have much flavor without the sauce. The sauce was tasty. The meats are also a bit dry. I have been to Lucille's before. The fact that this meal did not meet expectation might have something to do with the large volume of business on Christmas Eve. The side dishes we ordered were (1) Mac n cheese, (2) bbq beans (3) Cole slaw. They were all delicious. The biscuits with honey butter were also delicious. I will go back another time when it's not a holiday to give them another try.

This review is specifically for the "Thanksgiving Dinner takeout." Long story short, we paid $404.11 worth of food which we didn't get. We arrived on time to pick the order up at 3:45 on 11/27, the day of Thanksgiving, to find a LINE of at least 60+ people right outside the restaurant waiting for their orders. I talked to the people that had been waiting and some have been there since 12pm (!!!!!!!) waiting for their order, keeping in mind, I arrived their at 3:45! When we finally got a hold of the manager "Diana" and I demanded a refund, she offered to check my order in the back. 15 minutes later she comes out to let me know they working on it, which I immediately responded by saying I'd like a refund considering the amount of people ahead of me who still didn't have their order! She then says "ok" and just walks away. I had to chase her and to make sure she refunds us because I wouldn't even have anything to show that she's acknowledging a refund! It's $404.11 worth of food we didn't get. Freaking shame on you, Lucille's. If you guys can't deliver then don't even offer the service! We ended up having to go to El Torito for Thanksgiving dinner, which is more money on top of what we already paid Lucille's. We will be disputing the charge since I have 0 faith they will even process the refund. Do better, Lucile's!

Don't order Thanksgiving from here. They don't provide good instructions for pick up. You go to the restaurant and they tell you to scan a qr code to go pick up in some random parking lot drive up style only. Their are no instructions about the line and you end up in dragon length on organized mess where you circle to to back of a line way out the malls parking lot. Oh since it is a parking lot with no direction you get the pleasure of cars ramming through and cutting the line too. Then you send someone to pick up on foot and they tell you drive up only, when you driving up you see a fat line of people on foot waiting for pick up too. A bunch of liars. Great way to start a Thanksgiving. Recommend a hard skip. Be thankful you read this and skip Lucille's.

The food was a 4, but rounding up to 5, and I'll tell you why. I'm not a bbq expert. In facts it's been a long, long time since I had some so I have nothing to compare Lucille's to. We were nearby one day and came here for lunch. It's a decent sized interior that can handle many diners, but on a weekday, they were almost empty. We were seated right away and our server, Brittany came by shortly after. The menu has many combos, specials and Al la carte items, plus sides and appetizers. We did our own type of sampler, a 3 meat combo that includes one side. Plus, an order of their new appetizer, the burnt ends, then added the corn pudding as an extra appetizer. Each table gets biscuits and apple butter. The butter is mildly sweet and does add a bit of creamy flavor to the biscuits. The 3 meats of the combo we chose are: short ribs, rib tips and brisket. The ribs are tender, slightly fat and nice flavor. The rib tips were recommended by several people and were great with a smoky flavor. The brisket were bland and on the dry side, which I heard is a common thing. There are 3 types of bbq sauces on the table to rescue the bland items.m, but neither really helped. The burnt ends are on the firmer side, some resembling a thick cut of jerky but they are good! Bold flavors, slightly salty and smoky. Their bbq beans are sweet and pairs well with the savory meats. The corn pudding is basically a very moist cornbread that you eat with utensils. Served with green onions and apple butter, but it's just fine without it. Our server was absolutely great. I think they should feature her in training videos for all restaurants. She brought us warm wet towels to clean off our sticky fingers and checked up on us. I think the food was pretty good, at a solid 4+, but the service we got from Brittany made the lunch experience a 4.5, so that's why I'm rounding up to 5. We took some leftovers home and it had me craving for more, so it's likely I'm going back.

Forewarning if you come on a holiday your options are limited. The menu was only one side. I forgot to take a picture of the menu. I wanted to the get the shrimp plate, but to no avail. I did stay in the seafood realm however, I got the grilled salmon. I must say I was pleasantly surprised. It was yummy, I got the mustard sauce on the side. Luckily, the salmon did not need the sauce. I used the sauce to dip my fries actually. My other side was the potato salad, tasty as well. The husb had the jambalaya he enjoyed it as well. As an appetizer we had the spinach and artichoke dip. Their chips are so tasty, to me they taste as if they came from a tortilleria, that's how yummy they are. Plus those complimentary biscuits, with the apple butter, oh my! Our waiter Sean was great, he had lots of tables and I could tell that he was very watchful of all his customers as to what they would need. For a NYE, Lucille's was busy, in a nice way, the husb and I felt the environment was very comfortable. We will definitely be back. Join their Eclub, our appetizer was free.

As soon as we arrived we were told there was going to be a wait, but we were welcomed to sit at the bar if there was open space which there was. The staff at the bar were not only really nice they also suggested and made bomb drinks. The place was relatively busy but the service and food were pretty great!

We used to live closer to several Lucille's. They closed the one in Woodland Hills, so we haven't been in awhile. We were able to go when we were in West Covina. We were seated right away(not like the old days where there'd be an hour wait). They had a new BBQ combo deal with 2 meats & 2 sides for $23.99. Yes please. We both had baby back ribs and brisket. I had cole slaw and mac & cheese. He had mac & cheese and garlic mashed potatoes. All was delicious as usual at a great price. Thanks Lucille's. Now can you bring one back to the San Fernando Valley please?

I brought my family for dinner. Jose was absolutely amazing! Courteous and attentive. I will come back definitively. Food was great. Delicious.

I had a gift card so my husband and I ate here on Memorial Day. It wasn't that busy and we got seated right away. Our server was friendly and efficient. I ordered the bbq bacon burger and it was decent but lacked flavor. I got Mac and cheese as my side and the pasta noodles were so mushy, you can tell in the picture that there was barely any whole pieces of pasta because it fell apart so easily. I used to love Lucille's growing up back in the days when their French fries were shoe string. However, it's definitely gone down hill. The only good thing that I enjoyed was the complimentary biscuits and apple butter, but I won't return to Lucille's for a while as they're so many better barbecue places out there.

I had theeeeee best service here. Omg just had to say that! The food was decent. I think it's a touch too pricey

Ordered the Thanksgiving meal set ahead online and went over for pickup at 11:15, thinking it would be straightforward. When we got to the restaurant, only to find out they told us to go to a completely different spot on the other side of the parking lot. Then we discovered there were two big trucks with huge drive-thru lines, and we couldn't even see where the line started. I walked over to ask if there was any way to pick up since I was already standing right there. They told me they couldn't do walk-in pickup and that I had to go through the drive-thru. So we went back to the car, drove all the way to the starting point of the line, way out on the street, and waited. After 1 hour 15 minutes we finally able to see the trucks again. To my astonishment, I saw there was now a line for walk-in pickup. I felt super furious because they basically lied to me earlier. I had to bring my crying baby, who had been stuck in the car seat for almost 1.5 hours, over to question them. Eventually they allowed me to pick up the food. While I was waiting for them to pack my order, I also found out they had all the orders written on paper and were super disorganized. It took about 10 minutes just to grab the food for each order, which explains why the line was moving so slowly. Such an unpleasant Thanksgiving experience. Avoid.

Servers are always nice at this place, and caring. Ordered the ribs combination and refillable soda drinks. This place is well suited for family gatherings or just friends social. I've always liked coming back here. Not too fond of the pork belly burnt ends since they were too fatty, but the family liked it.

It's always a pleasure coming to Lucille's when I'm craving Texas style barbecue. There's not many barbecue spots around, but Lucille's always hits the spot. My fiancé and I always share the two meat platter that comes with two sides. And it's always just enough! We also always split the nachos appetizer which is just as delicious as our entree! The meats always taste so fresh and truly just melts in your mouth. I will say that the mac n cheese tasted a bit off this time around but it didn't off put the main entree. Our server was very sweet and constantly checked up on us too. Just make sure to come around 5pm on a Friday or weekend because you'll end up waiting for a while to get seated. We luckily just walked right in!

Picked up an order placed online thru Door Dash on Yelp. The Brisket sandwich was TERRIBLE. Dry bun, dry meat, no sauce, and 1/3 to 1/2 of the meat was simply Fat! Did the cook even LOOK when he/she assembled the sandwich? Complimentary biscuits were good, but apple butter was very warm and liquid, not spreadable. Wondering if it was stored at a safe temperature? $18.00 was a waste of money. We will spend our $$ elsewhere next time! I can't say "I love Lucille's!" anymore and that makes me sad, as we have had numerous happy celebrations with friends/family there over the years!

Delicious!! The baby back ribs were on point. The restaurant was clean and had a very cool art theme on their walls. I want/need to come back and try some of their other dishes. I didn't get a picture, but my friend that ordered the brisket said it was pretty damn good as well. Thanks Lena for making our Lucille's visit a great one Round 2! Jose was our server tonight and a great individual to deal with after a very long day at work. He was very attentive and made our visit just as awesome as our previous server. We had brisket, pork belly burnt ends, and the smokehouse BBQ burger. My burger was so good. The fried onions made this lil' morsel pretty special. They were light, crispy, and not saturated in oil which. The meat was cooked as I preferred, and the bun was crisp and soft (magic!). When leaving I asked my friend how his food was. He replied with some noises that usually accompany a pleasurable experiences, and words that described another great experience at Lucille's. Thanks for being awesome!

Beware when ordering the large portions. Although it says "feeds 8-10 people" it is not true. Maybe 8-10 children but absolutely not 8-10 adults. I called to talk about ordering more but they said no. So i placed an order online and picked up. Not sure why I was told on the phone that it wasn't possible . I also waited on the phone for 41 minutes and eventually hung up.

Dec 12. Waiter came 10 mins after we sat down. We ordered a platter to share. 20 mins later the waiter says there was a problem with our order and the order will arrive in a few minutes. It arrived. 2 of the 4 meats were cold at the center. Not a rare steak either. We sent it back, paid our bill no tip and left. These corporate restaurants (Lucille's, BJ's, Chile's etc.) are really disappointing on a regular basis. Eating out is supposed to be "dining" experience. We work hard so going out to eat is supposed to be fun. Independent restaurants seem to try harder to provide a better experience, deserve our patronage.

Jose was super nice and welcoming! He gave recommendations on the meals and was super attentive. Will definitely return! (:

We came on a Wednesday evening and the mall wasn't as crowded, so finding parking nearby wasn't as hard but the last spot isn't that far anyways of a walk. I thought there was an entrance though the mall but I was wrong and you have to enter from the parking lot. We were a group of 7, we sat in a table that included the booth and it felt a bit tight if we had 8 of us but luckily it was just 7 and we squeezed our way inside the booth to fit 4 in the booth and 3 on outer side. We ordered drinks first and my goodness the size of the cups got us gasping in awe. The cups were large mason jars which I'm grateful because I need the liquid if we're going to eat well. The biscuits and butter were so good, we ate a lot of them and wasn't sure if we should get more now or later. Ended up asking for more when the meat arrived. Not everyone in the group is hungry for their own meal now so we decided on: 1. Smoked bbq brisket nachos: the large slices of jalapeno scared me at first but the beautifully scattered, colorful toppings made me feel it's worth it. I did get some heat but the creamy melted cheese and sour cream cooled me back down. I loved how crispy the chips were and just a great, thin snap. 2. Lucille's tour of bbq consisted of more variety of meats than the other family meals, we wanted to try them out before committing to getting more. The pulled pork, bbq chicken, rib tips, and burnt ends were super tender and juicy. The brisket was actually really lean and a bit tough. The baby back ribs were a hit or miss, the middle ribs were so good while the outer ones were a bit hard and too burnt. The jalapeño cheddar sausage wasn't too spicy, the sausage skin was a bit tough but it was juicy inside. The sides were a creamy potato salad and basket of fries, both were good but the biscuits were still part of the meal. 3. Bbq Beef ribs was added after since it wasn't in the tour and was recommended to try. It was huge, for $35 we got a set of 4 (supposed to be 3 but the set had an extra rib!). The sauce was charred in top and it was hard to find what part is bone or the meat, was hard to eat give the bone size but we got to eat them all. Overall we enjoyed a very delicious bbq dinner, also we noticed it got really busy later and there was a wait time for a table. You also have three bottles of their original, Memphis, and spicy sauces on the tables, which we liked the Memphis one which has mustard. My dad ended up buying bottles of bbq sauce in our way out! Restrooms were clean, gendered, and had multiple stalls.

After the mall we were met with the smell of bbq. So we decided bbq it is! No wait. Sat down rather quickly. Staff was friendly and attentive. It did take a minute to get our order in and for follow-up ... but we weren't in a hurry. We couldn't decide what to order so we went with classics. Baby back ribs were delicious. Brisket had good flavor too. The brisket burnt ends were not crispy - too fatty. Sides were all really good. Overall - a good meal. Ordered too much so had bbq for lunch the next day.

The St. Louis ribs were nice and tender I have no complaints about these ribs but I didn't revisit the beef ribs. The waiter Daniel did a really good job and he didn't try to persuade us into ordering anything else at alll but he did ask was I interested in a variety of meats. Happy Hour sit at the bar or high top tables to enjoy the time being spent here. Ambiance is always laid back and social able.

Great bbq. Service! Amazing! We had Daniel at the bar He was great. Place was huge! A lot of staff too!

Im not sure whats up with this location, but horrible service once again. Had a reservation for 10 for 7:30 on 10-16 for my nieces birthday(she wanted to come here for her birthday). Last time i came it was for a fathers day reservation for my father in law(his first time at Lucille's, horrible service as well that day). We arrived at 7:35, but still had to wait for the whole party. Everyone arrived around 7:40/7:45. The waitress was NOT the best. She took about 10 minutes after sitting down to get to us. We already knew what we wanted for drinks and food. She only asked us what we wanted for drinks and if we were ready for food. She didnt, so I told her after our drink order that we were already ready to order for food. She looked displeased when i said this. The drinks took forever to come. The waitress kept forgetting about my sisters soda. My sister and i ordered a blue moon and it had lipstick stains and tajin from a previous drink. I told her we no longer wanted the blue moon. The food took about 30-40 minutes after sitting to get to us. The waitress didnt bother to bring us biscuits and apple butter. I had to ask for them once the food came. It was my uncle's, grandpa's, and my fathers first time at Lucille's and they were very disappointed on the service. We kept having to remind the waitress for many things. She took over 10-20 min for coffee, our receipt, and a birthday dessert. Whenever i looked to get her attention her she wasn't near, she remained in the back cooking area (We were in the patio area) I mentioned the horrible and lack of service to one of the ladies in the front and did not apologized or grab a manager even though she said she was. I would assume if you are spending over $200-300 on food/drinks , you would get better customer service. Customer service was horrendous. Only positive thing i can say was the food was ok. I definitely wont be back anymore. Thank you for not acknowledging us.

Most of the time, I have great customer service. This time around was a bit of a rough start. I had reservations for 11am and arrived at 10:40am. I sat and waited until 11am. The hostess helped everyone else before me even though I was checked in and waiting. Turns out that even though I replied to confirm my reservation, the hostess never even checked me in. That was a bit disappointing making it feel that a reservation is useless. Food came out quickly since I came to eat before the rush of veterans on Veterans Day. My server was on point and helped me to coordinate buying a veteran a dessert. I always make it a point to appreciate the female veterans for paving the way for woman like me to serve. They made it possible to have the life I have. Food was delicious. Everything was cooked perfectly. Biscuits were flaky and buttery. Apple butter was a bit stiff. Southern fried chicken was cooked perfectly paired with the delicious gravy and mashed potatoes and veggies. The only feedback I have is to do better to manage the check in and reservation system since that was a problem for me on this visit. I look forward to my next visit.

Food and service was really great this go around. Did the dinning for four. Sides were massive! Highly recommend the mashed potatoes. Fries were good and hot and the beans were delicious. Brisket was tender as were the ribs. The only real issue I had was waiting so long for the bill and they ran my card for double the amount resulting in a longer wait to fix it.

The baby back ribs are good and the biscuits are fluffy and delish. But that's about ittt. The tri tips at this location are mid. The service left a lot to be desired to be frank.

This plate was really good and a great price, I would definitely recommend going here and order Southern Fried Chicken

Always enjoy this place but can't say enough about Adrian and Nathan! Excellent service from the moment we walked in. A note to their management team, clone them! Great representation of great customer service.

We came here for a large group dinner, and the staff was incredibly accommodating--they adjusted our reservation without any issues, even with some last-minute changes on our end. We were seated right away, and the food came out quickly. As always, the brisket and baby back ribs(their signature dishes) were absolutely amazing--juicy, flavorful, and cooked to perfection. The overall experience was great, though the **top sirloin** we ordered was slightly overcooked. Service was attentive despite a few server changes due to shift rotations, but we still received excellent care throughout our meal. Highly recommend for group gatherings, especially if you're craving delicious BBQ!

Tldr, shady dishonest business. A waiter made a dumb, honest mistake and ordered 3 times amounts of food that we wanted. We had no idea, forced to pay $500 for a party of 6 and the restaurant did nothing about the waiter's mistake We came on a Monday night for dinner for a party of 6 adults and 2 small kids. Our waiter was on her break, so a different guy subbed for her and took our order. My husband and I pointed on the menu that we wanted the family feast, which is perfect for 6 people or more. We also ordered fried onion rings for appetizer. Our waiter arrived from her break after we got our appetizer. Food started coming out. They were really good, but we didn't expect that much food. I kept joking it was so much it could feed an entire class room! My husband and I ordered a couple of drinks too. Time to pay the bill and to say that we were SHOCKED was an understatement. Instead of family feast we were served SUPER FEAST which was for 16 people! It was 3 times the price! We were only a party of 6 adults... who in the right mind would order this behemoth of a meal for our table! Half of us is elderly who don't eat that much. The manager tried to 'call the main office' but in the end couldn't do anything. Wouldn't even offer us anything, even though this was clearly their mistake 100%. We ended up having to pay $300 more. It's not reasonable to pay $500 bill for a 6 people meal, even though it's Lucille. We boxed up the leftover but mouth is already sour by this experience, I don't think I will touch those leftovers. This is a scam, dishonest business. This leaves a really bad taste and we will never set foot on Lucille BBQ ever again.

Such an amazing Bbq place and it always delivers. Meats were perfectly cooked and glazed just enough with Bbq sauce. Sevrvice is always excellent and ambiance just down right homey. My only concern is about the Rice. Since I'm a rice eater, I can tell if the rice is well cooked or undercooked. In this case the rice was a little bit undercooked and I still can taste the hard grains. Hopefully my next visit will be better cause rice and Bbq just goes hand in hand for me

This was my first time to Lucille's here in West Covina . I found this place to be very welcoming and so clean. We were quickly welcomed by the busted sho was very kind and chatty with us. We used the restroom which was pretty big and very clean. Music in there was hilarious though . it was so loud. Pretty funny but I guess they have their reasons why ha ha! We sat in the bar area on this beautiful Sunny Sunday . The waiter was so attentive and brought out those delicious hot biscuits and apple butter right away. Took our drink order and we were set for a while. He kept coming by to check on us and we finally ordered from the lunch special menu. Yes, even on a Sunday! Way too much food but great take away for lunch on Monday. Food was hot and very fresh. Well prepared and delicious. Overall a fabulous experience here. Definitely coming back.

I haven't eaten at this Lucille's in years. Most of my experience lately at this location has been take away orders for holidays/special occasions, so it was nice to finally be back to eat inside. It's New Year's Day and I wasn't expecting it to be too busy but we had a 50 min wait, even though there were plenty of open tables. I suspect they were short staffed, but I'm not complaining. It's new years and people probably took the day off. Our server looked miserable. Maybe it was a long day, maybe she had terrible customers earlier, but I felt bad for her and thanked her for working on New Years Day. We ordered the Family supper with the baby back ribs, bbq chicken, and hot sausages w/ sides of coleslaw, Mac & cheese, and baked beans. Hubby said the ribs were really good today, and the sausages were nice and spicy. I enjoyed the chicken, it was tender and tasty. Our coleslaw didn't have enough dressing and tasted dry and bland so I asked for a side of the coleslaw dressing and it fixed the situation. My favorite thing about Lucille's are the biscuits and apple butter, and the ones here are far better than the ones they serve at the Chino location when I went a few weeks back.

This review is ONLY for the thanksgiving pickup. The restaurant itself is GREAT. They need to have more people working the pick-up line that they don't even have instructions at the front of the restaurant. You think your getting your stuff at the front and after waiting for 30 mins you find out that your order is coming from a truck behind the old sears building you get there and they have cars in line and people standing in line by the truck and only a handful of workers that are all over the place. There needs to be more order and several of these orders they could have built the boxes the night before not while we are waiting in line for pickup. My order was for 11am pickup we got there a bit late 1120am waited in the front for30 mins went to the back and finally got my order by 1pm

This is my second review of this location. My last review was 2 years ago and I rated it 3 stars because it was absolutely freezing, they listened! They contacted me and asked me to give them a second chance and glad I did. The service was great, our wait wasn't long, the food servers were amazing, and the food was outstanding. More importantly the temperature and atmosphere was 100% better! We will definitely come back!

$70 bucks for this on takeout and two biscuits? THEN they tipped themselves without any input or authorization. THEN someone charged my card another $15 bucks extra. THEN when I called, the $15 buck extra charge was cancelled or "Disappeared"? Never give these people your credit card number over the phone. Go buy yourself a half game-hen and half small baby-back ribs and grill it yourself for $20 bucks. Overpriced and Suspicious charges. Never again. BBB contacted with local authorities.

I really love the vibe servers are super professional and friendly. We ordered Tuesday feast for two and the BBQ beef ribs are super juicy and tender, Caesar salad's and baked beans are very, very delicious. Banana pudding are super smooth and creamy. The most important part is that the servants are well trained and love their hospitality. Highly recommended this place.

I had a waitress was very rude , I prefer not to explain the situation. I decided to ask another server to get a manager . The manager name Diane came in I explain to her how I was treated, She was a breath a fresh air , she heard me out and apologized for the I was treated , She was sympathetic and she even came back and picked up the plates .i left happy a knowing good customer service exist . I definitely will go back .

TERRIBLE QUALITY FOR THANKSGIVING ORDER! Decided to make a large order for our family and work gathering. We normally have a great experience but the food given was awful. We received the wrong order for sides, instead of 2 large trays of Mac n cheese, we were given one of potatoes ( which was labeled incorrectly) and the Mac and cheese basically cheese soup. literally less than 10 noodles in an large tray. so gross. not the best experience. won't be ordering again. super bummed because we love lucielles.

I come here sometimes. Usually plenty of open bar seating. Food is okay, but the mixed vegetables I got last time were slightly cold. I really like their fried green tomatoes. Tangy and delicious. I saw a roach or maybe some type of insect by the mixers. I couldn't say anything then because the bartender wasn't nearby. I'll probably still stop by, but I think they need to look into their pest problem.

Food was so GOOD together with service..! Them bred rolls were amazing... ambience was nice n smooth

I'm not a huge meat eater, but I always find something good. Waiters are always nice and friendly. Always enjoy the atmosphere here. Corn bread, fried chicken, and mashed potatoes are sooo good. This time I ordered the tasty shrimp po' boy.

The Wife and I had time to kill before checking into our hotel and we were hungry. We found Lucille's from seeing it from the freeway and making a quick exit. It was easy to find and there was plenty of parking, both regular and handicapped. We were seated in less than five minutes and service was quick to get us our drinks and take our order. We went with a feast for two, comes with an appetizer, three meats and a dessert. We ordered the fried pickles, Alabama chicken, baby back ribs and brisket. For our two sides we tried beans and mac & cheese. Dessert was peach cobbler. For drinks The Wife had a margarita and I had an Arnold Palmer, which they call "Muddy Waters". I have to admit, it was the best "muddy Palmer" I have ever had. The Wife gave high marks for the margarita. The fried pickles came first, we were a little disappointed that the pickles were spears and not slices. The taste was okay, but the coated came off with the first bite. We put it together like again and slammed them down. They should consider slices. The main course and sides were next, and it looked good. We had the Alabama chicken first (named because it is coated in a white sauce native to that state). It was excellent, moist chicken and the sauce was right on. Ribs were next and they were okay. I liked the rub they used, and it was smokey. The brisket was a big letdown. Dry, no smoke flavor, not tender at all, even the sauce on the table could not help. The peach cobbler was slightly burnt on the crust and there was not much peach in it at all. But what was there was pleasant enough. Overall, I am not sure I will be back. The service was excellent though, very friendly and attentive. The bathrooms were very clean. The atmosphere was fun and loose. If you're a BBQ snob, this may not be your place. If you are not concerned about the craft of smoking meat you would probably enjoy the experience. We did order it, but plate after plate of their pulled pork nachos were coming out of the kitchen, I would return to try that.

I made dinner reservations on Veterans Day for my Dad's 88 yr Birthday, and he is a Navy Veteran as well! It was busy, so we didnt get seated until about 10 min past our 5pm reservation. Our server Lena did such a good job waiting on us and bringing our drinks from the bar. I ordered an Espresso Old Fashioned, which was unexpectedly delicious! My Dad and i both ordered the Texas style brisket that was incredibly tender, i could cut it with the side of my fork. The table side bbq sauce tasted so good on the brisket too! The side of melt in your mouth, mac and cheese and the sweet horseradish cole slaw complimented the meat very well. We will be coming back!

First time eating here, better than I expected. Love the ambient lighting and food actually was good.

I placed an order for thanksgiving my pick up time was 3:45. I arrived early because the website said to arrive early. It's 3:45 and I ask where my order was, they say they are 4 hours backed up. 4 hours? Customers who had 5 oclock orders were getting their meals and leaving. I ended up getting my food at 5:30. The customer service was terrible. They didn't throw in free drinks nothing. I had to still go home and reheat my food because it was cold. My kids had to wait hours to eat. I tried calling corporate, but they have so many calls I guess so you can't leave a message. They did absolutely nothing to satisfy the customers waiting hours and hours who probably had families at home starving.

What a perfect experience for dinner yesterday! I had a 7:00 pm reservation (it was a Wednesday). When we arrived at 7:00, we walked right up to the check-in counter (no line and no one else in that waiting area), and the hostess told us our table would be ready in just a bit. In less than five minutes, someone led us to our booth. We were greeted promptly by our friendly server (Francesca) and got warm biscuits and our beverages quickly. Our food came out fast, hot, and delicious. We were checked on for anything else we needed. For about the last half of our meal, we had a different server (a young man whose name I forgot), as our regular server had to take her break. Both servers were excellent. Everything went so smoothly, even though the restaurant was bustling and fairly packed with diners. We had a view of the kitchen, and you could see the servers coming and going. No one looked stressed, and things were moving like a well-oiled machine, quick and efficient. We got refills to go home and left with the best impression of this location. We will definitely return. Thank you!

I had the beef ribs and chicken combo which was outstanding! The server was friendly and and attentive.