Amita K.
Google
Honestly, we felt completely scammed…
My partner and I went in excited to try their Sunday brunch package, but it was such a letdown.
First off, we waited about 15 minutes before anyone came to take our order. When the waitress finally showed up, the first thing she said was, “What do you want?” No greeting, no explanation of the brunch package..nothing. We asked if we could do the cocktail package with a glass of Prosecco, and she said, “No, it’s one way or the other.” Then we asked about cocktails with a bottle of wine, and she gave us attitude and negative vibes. Honestly, we felt pressured, so we just went with the Prosecco and brunch package.
Then… 30 minutes passed and still no drinks. Instead, they dropped edamame and cucumber on the table…no explanation, and the server practically threw the bowl down. I looked around thinking maybe they were slammed, but there were only about 15 tables in the whole place. At 40 minutes in, still no drinks, so I asked for the manager. We canceled the bottomless package and asked for two Okinawa margaritas instead. (The package is 90 minutes, so you can imagine how annoyed we were by then.) We even said we’d pay for what we’d had so far. The manager came over, apologized, and offered £100 off plus margaritas on the house if we continued. We agreed, hoping things would get better… but nope.
The pork dim sum tasted like old meat. We told them we didn’t want any meat bao, but that wasn’t taken care of. The rice dish was bland. And the same waitress kept snatching plates without asking. Her attitude was rude the entire time.
Finally, when we asked for the bill, we waited another 20 minutes. And guess what? None of the discounts or service charge adjustments were applied except for the two margaritas.
We wanted to leave earlier, but gave them a chance because the manager asked us to stay. Big mistake. Worst service, worst food, and honestly, we feel ripped off for what we paid.